This place is run by one of the most rude and disrespectful people I have ever met (Bill). T.J. (Bill's son) seemed much more amiable, but I didn't interact with him much. I emailed Bill with a description and reference photos for a very simple rack that would mount onto my car to get an estimate. He responded, "I am shore we can help," and then asked to see the car in person. I sent him an email explaining that my girlfriend would drive it in while I was at work and explained in more detail what I was looking for to make sure the photos made sense. When she showed up, he got angry and said that I lied with my photos, but he gave an estimate anyway and said I would need to design it myself. He also only schedules jobs one week at a time, so if you talk to him on a Thursday, you have to call back on Monday to schedule anything. I made all the measurements and mocked up a design and aluminum bracket prototype to have him make in steel. After calling him on a Monday, he said to have my girlfriend bring the car in again on Tuesday. She did, and he said, "I don't need that f**king design, I know what he wants." and "This is the last thing I want to do right now, I am way too busy for this sh**!", said to call back on Wednesday, and sent her home. I called back Wednesday and he said, "Drop the car off Friday morning and I'll try to squeeze it in sometime that afternoon". I took off work and we drove the car in to drop it off Friday at 10AM so I could meet him in person and make sure he understood exactly what I was looking for, explain my design and prototype, and show him that my photos weren't lying. He stormed into the office and said, "Where the he** have you been?! I opened at 8AM and you should have been here to drop it off! There's no way I'm working on it this late! When you don't show up, I have to find other things to fill the time and am too busy for the rest of the day, now!", etc, etc with lots of yelling and swearing. I told him that if he wants people to show up at a certain time, he should narrow down the term 'Morning' and give a real time, at which point he turned around, walked out, and slammed the door in my face. While we were walking to our cars to drive down to the welding shop a couple doors down (Nichol's), he continued yelling angry things at us, including, "Oh, and I only check my email twice a week!", to which I responded, "Well that's an inefficient way to run a business". He replied with, "You're inefficient!". We got in our cars and drove away, vowing to post bad reviews in as many places as possible to warn people of the terrible business management, customer service, scheduling policy, communication, and everything else that comes with this business. While T.J. might be 'the man', he's unfortunately not the one in charge and not the one you will have to deal with. read more