This is in Liberty Tax in Yelm, WA. Appointment was at 1:00pm. Heather didn't start "helping" me until 1:44pm, I was watching the clock by the way. A customer came in a wanted to make an appointment. Something was wrong with her computer she said and couldn't put him in the schedule. The customer asked if she was the one that would help with his taxes. She said it might be someone else. He then said, last year I came here and the lady who helped me really screwed up! I had so many problems! I even had to go to the IRS office because of how bad she screwed up! That was red flag number 1! Anyway, I told her that I already filed my taxes but didn't hit submit yet. I wanted to go to a professional just incase I missed something. So she did a mock up to kind of estimate how much she could get me. First off, let me say, she is a VERY sweet lady. Very polite, good manners and everything. But, is very slow. Types with one finger on one hand the entire time. Then I gave her my 1098 form and she pushed it back to me saying she didn't need it. Red flag number 2! But yes she did indeed. Before even looking ever my paperwork, she said she will do a standard deduction. This is red flag number 3!I told her that I did the itemized deduction and looked confused. So I explained to her what big expenses I paid for. She then said oh, ok yeah. But she automatically thought to do the standard deduction BEFORE asking or looking at my paperwork. In the end, I didn't file with them. I will continue to file my own taxes. All in all she was a very nice lady, but I will never go back to this place. read more

I love working with Liberty Tax because of Katrina Kasnick! She is the face of the office and when no one answers the phone because of limited office hours, Katrina is always available by cell phone.. She is very knowledgeable on the tax laws and is able to explain the process in terms understandable to me. I feel so safe and confident putting my finances in the hands of Katrina! She has taught me so much about the laws and my finances.. She provided easy to use record keeping templates and taught me new record logging and practices that have saved me thousands of dollars... KATRINA IS THE REASON I CHOSE TO GO WITH LIBERTY TAX! Unfortunately she no longer works at Liberty and I am devastated as to where I will find an equally qualified consultant to do my taxes.... read more

I was very pleased to discover Liberty Tax here in Yelm Wa. Katrina Kasnick,the most pleasant person ever!! sat me at her desk and made me feel very comfortable as she explained the process. I had not done my taxes for years because i did not owe any,and was over the moon when she told me my refund for the past 4 year is over 8.000 dollars. Katrina was very thorough and i highly recommend Liberty Tax and especially Katrina to do your taxes. Friendly office and staff with free snacks!! can't be beat. read more

Cheryl Chandanais, That's the name you need to know. I went in there on Sunday with my girlfriend to get our Taxes done and I have never had better customer service in my life. She welcomed us with open arms and a huge smile on her face, something you don't see when your going in to get your taxes done. I will go to her for the rest of my life to get my taxes done because she made something that's usually agonizing and boring a really great time. If your thinking about getting your taxes done don't bother going anywhere else, this is the woman to do the job! Oh and I almost forgot to mention you get $50 cash right there if you bring in someone to get their taxes done also. So grab the wife, the neighbors or even a few strangers and both of you will walk out with a great experience and some extra cash in your pocket. read more

I agree with the other reviewers about Katrina, she's the best tax person ever. However, I was told in April she was not available for my 2017 taxes. My September email to them describes my experience: "I am extremely annoyed that your company ignores my request for an appointment, ignores my request for return of my documents". I will not deal with this company. If you wish to deal with them, email was unsuccessful for me but they did respond to phone calls. read more