This review is specifically for Ross Porter in Maryland. I have been a customer for many years with multiple policies. During this time, Ross has been on the phone with me less than a handful of times. Even when opening up new policies, it's the Liberty Mutual team that collects my information and opens the policy for me.
Last week, I needed help with a new policy as I was closing on a house. I was pretty surprised when Ross took my call. He was actually in the office. But what followed was an example of the poorest service I would expect in a long time relationship. Ross Porter was not helpful in helping me understand what my insurance options were. He just kept saying no, can't do it, not possible, etc. I had to take a moment and asked him to step out of his mindset of helping himself to trying to help me, even though it would not directly put money into his own pocket. I was floored that he would be so self serving but to his credit he did provide me with a referral. But it was like pulling teeth to have him consider my insurance needs and ultimately ask him to look through his rolodex for a referral of someone who could help me.
I've never had an issue in the past with Liberty Mutual so I don't have an axe to grind with them but I attribute a lot of that to the fact that I've never filed any claims. But if an insurance agent who has been taking my premium for many many years can't help me in my time of need, it's time to look elsewhere and find a person who can.
Bottom line, I will certainly be switching agents and if I can't switch to a new Liberty Mutual agent, I will be changing insurance companies. read more
