You guys should stop having your main phone number reroute to the morons at Redline Insurance Services ((888) 296-6847).
Got connected to a man who claimed to represent Redline, and when asked to confirm if they are a partner of Liberty Mutual and other insurance companies, he said yes and asked whether I was an insurance holder or was looking to be insured. I said I was looking for auto insurance and had a LM quote online, but when wanting to move forward with my quote, it said to call an 800 number... and then when calling that 800 number, it said to get a quote online and didn't connect me with anyone to move forward with purchase. Very circular. I just want some damn insurance. LM must not like new customers that much.
I called a local LM branch, which redirected to "Redline Insurance Services", and once I tried to politely communicate all of this to the rep, he hung up on me. I called back, and when I asked again if Redline was a partner agency to Liberty Mutual, he changed his answer to deny that they represent LM, and then before I could respond, he hung up again. He also hung up several more times when I called back. Obviously he's a liar and coward. Wonder who pissed in his cereal this morning.
The line says that calls are recorded for quality purposes. I sure hope so with morons like that tarnishing the quality and customer service of your brand so brazenly. If I knew the person's name, I'd blast him here. He's quite lucky. Just nasty and rude for no reason at all. read more