I would not recommend this insurance company. When Doug Hess owned it I would give him a 5 star. He…read morestayed on top of all my insurance. I had 9 houses and all my car dealership insurance with him. Never had any problem in 15 years. Bill Bowmen bought him out 3 years ago, after Doug retired. Bill doesn't stay on top of things like Doug did, so I got a quote from another insurance company. Saved $3800 a year on the same coverage. I needed to renew my flood insurance so I called Bills office and they said they would take care of it. I never received a bill and I got 2 notices from the bank about my flood insurance expiring. Called Bills office again, they acted like it was to much trouble and they would not give me my flood elevation certificate. After hours on the phone with the city flood plane manager, FEMA,the Bank, and the survey company, and $1050, I have finally got my flood elevation certificate. DON'T EXPECT ANY GOOD SERVICE FROM THIS COMPANY!!!!

Yelp needs some updates not sure how This is done. So posting this review lol,…read moreThis office on Gunbarrel Road by the mall has been relocated to Shallowford Rd. Near Embassy Suites. The address is 2396 Lifestyle Way Ste 102 Chattanooga, TN 37421

What a nightmare! This AAA location is operated by the most unaccountable, "pass the buck", "I…read moredon't care" type of staff I have ever encountered. Absolutely not the type of AAA customer service I remember. One their agents mishandled one of our policies that created a negative domino affect and not one of them were able to accurately assist nor solve the issue that was created. Not to mention, the agent that set up the policy apparently left AAA two days after setting up our policies. Not once in the hour that I sat in his office with him did he mention his planned relocation. Convenient for him that the problem that began with him, he no longer has to deal with. I don't know if this is just AAA as a whole now or if this incident and the way it was mishandled is specific to this location and staff. This horrible experience left me deciding to end our just shy of 30 years membership and doubting if I'll give AAA another try. Yes, it was that horrible.

Micheal has been a joy to work with for years. She is quick to respond and so helpful. I have…read moreused this office for almost 2 decades covering boats, houses and currently 4 cars!

Quick response, very helpful and courteous service from the staff. I would recommend this agency.read more

Great service! Karisa helped me figure out which plan was best for me and my family! highly…read morerecommend if you're looking to change insurance!

From the owner: At JIG/Jackson Insurance Group, LLC we work for you not the insurance companies. We can customize…read moreyour coverages from several different companies to get you, your family and/or your business the most competitive protection. We offer services for Home, Auto, Life, Business, Commerical and Bonding.

Their billing has not been right since I have had them. They change the price just about every…read moremonth! They can't keep up with what is happening on your account. My bill doubled in just a few months! Every month was a different price. Of course this is a very long story short. The short of it is DON'T USE this agent or maybe even state farm all together. He liked to blame it on the company billing but I think it is how he is loading the information on my account. I could never get a "good" answer as to why my billing was all over the place. I was at one time connected with my daughter. I got my own policy when she let her boyfriend on the policy. He wreaked his car (also had many accidents in 5 yrs). They cancelled my policy over it, even though I didn't have any connections with him! Then they tried to charge me an "installment fee", which they said they do ever six months. I have never paid that in nearly four years with them, why now? Because they cancelled my account but still took my money. He said he would fix it, sure he did! I finally cancelled this company.

I have used State Farm for all of my Insurance needs for over 30 years. A couple years ago my…read moreagent, Nancy Moore retired, and my account was handed over to JR Isham's office. His staff has taken the same great care of me and my families insurance needs just as I have come to expect from State Farm.