Gerardo best maintenance worker take care of the work orders quick and the community is quite…read moreoverall a nice place to live it's also close to McDonalds I always pass by to get a coffee to start the day

The price is too high for what the neighborhood offers. To begin with, the person in charge of the…read moreneighborhood, the "landlord," is never on-site, and even if you go during their supposed hours, you won't find them there. Also, if you try to contact them by phone, many times the call gets disconnected or they don't answer, for the same reason--because no one is on-site. The security is awful; both I and other residents of the building have had our car tires stolen due to the lack of security in the neighborhood. Also, they take a lot of vacation days, which is fine to a certain extent since it's required by law, but in my opinion, they shouldn't take those days off if they're not even going to work in the first place. Additionally, the people who work in the neighborhood always leave trash inside the apartments. This is the third time the maintenance services have pruned a tree, and I've had to pick up their trash (branches that fall into my apartment). Not to mention that the pest control service only works once a week, and there are multiple insects and animals inside the neighborhood.

This apartment reads as comfortable and stylish, with careful attention to detail that elevates…read moredaily living without feeling fussy. The on-site management team especially Mr. Horacio E. and Jose is responsive, proactive, and genuinely helpful. Handling requests promptly, coordinating inspections, and communicating clearly about building updates. This level of service reduces downtime and enhances day-to-day comfort. On-site staff , secure access, and shared facilities such as a gym and lounge add value and convenience. Security and Maintenance: Reliable entry systems, well-lit common areas, and straightforward maintenance procedures contribute to peace of mind. It is one of the best apartment here in Hayward. -The Crawfords

Jose is AMAZING! I needed a power drill to tighten up some screws and he allowed me to use his. He…read moreis always friendly and helpful. Thank you, Jose! DeLana M.

Jennifer is awesome Manager. Nice place to stay . Staffs are helpful they provide quick maintenance…read morewhen something goes wrong. People living in the community are very respectful . It is a safe & clean community . Highly recommended . If I have any chance Definitely come back again. Thank you Jennifer for your service.

Management) I'm…read morewriting this review to warn future residents about my experience with the new management at Oakpointe Apartments, specifically Leasing Manager Stephanie Miranda and maintenance staff member Jose. Since the management change, the service quality has significantly declined. The office is rarely accessible. Many times the office is closed during normal business hours, and even when staff are inside, the door remains locked. We knock repeatedly and still receive no response. There is also no fixed lunch schedule anymore. The manager leaves for hours at random times, which makes it nearly impossible for residents to get assistance. The previous management had clear timings and provided prompt and professional support, but that standard is completely gone now. Customer service has been very poor. Work orders remain pending even after multiple reminders. Requests are ignored and residents are left waiting with no updates or communication. The most serious incident involved the laundry machines. My clothes were left inside the dryer and the machine overheated and burned them. I immediately emailed the leasing manager explaining the situation. She did not respond the entire day. I emailed again the next day and still received no response. I then went to the office where she was inside with the door locked. After knocking several times she finally opened the door. When I explained the issue she said Jose checked the email (but didn't replied to that email) and told me to speak with him instead. After I explained everything to Jose, he simply said it was not their responsibility and that I should contact the laundry company myself. I asked for help since the machine is on their property, but he only opened the dryer door and refused to assist further. My expensive clothes were destroyed and management showed no concern, no follow-up, and no accountability. Overall, this management is extremely unresponsive, unprofessional, and dismissive toward residents' concerns. Rude behavior, lack of availability, ignored emails, and unresolved maintenance issues have made living here very frustrating. I strongly recommend future renters carefully reconsider before leasing here under the current management.

Staff is really awesome Specially Stephanie and Yvonne they…read moretakes every action asap Rooms here are spacious Fremont is a really good city to live And this apartment gives very good vibes living in Fremont.

***TAKE PICTURES OF EVERYTHING BEFORE YOU MOVE IN AND BEFORE YOU MOVE OUT!! Better yet, DO NOT…read moreMOVE IN HERE! HORRIBLE MANAGEMENT! If I could give it negative stars I would. The manager Laura is completely shady! No customer or people skills. The management could care less about the tenants here. I had a weird feeling when I first moved here. My spider sense was tingling and I should have RAN out of the office! But I thought, "eh, how bad can it be?" Well now I know! The manager Laura has NO work ethic. Just look at the office hours. 9am to 4pm? How can anyone who works even a part-time job even get in to the office before it closes. AND they are closed weekends. They used to close at 5pm a LONG time ago, but now they close at 4pm probably to avoid all the upset tenants who are being mistreated! What a joke! The management never gave me a copy of the pre move-in checklist even though I asked MULTIPLE times and made numerous trips to the office to get a copy. There was always some BS excuse. ALWAYS an excuse. They turned the water off on the entire complex more than once without notice in the middle of the day during the short 6 months I was there and then denied it when I called them on the phone. TAKE PICTURES OF EVERYTHING BEFORE YOU MOVE IN AND BEFORE YOU MOVE OUT!! They refused to give me a final walkthrough as per California law. They never retuned my deposit, never contacted me via mail, email or phone. 8 months after I moved out I received a call from a collection agency claiming that I owed Garden Village almost $1500 for repainting and other stuff that the apartment didn't need. I was only there for 6 months and I worked all the time 75 hours per week! The paint on the walls NEVER changed by me while I was there. I NEVER hung pictures, shelving or ANYTHING on the walls, NO walls were EVER damaged. There was no need to repaint BUT the landlord has the right to repaint within 1 year per California law. But then to charge me $900 beyond the more-than-$700 dollar deposit they stole from me?!?! Are you kidding? I could paint it myself for $200 at MOST! It's only 700 square feet! And the previous paint job was SH*T! So many coats of paint on the door hinges that you couldn't even see the hinge screws!! They used pennies to shim the hinges where they had been sagging before I moved in there apparently though I didn't notice it until after a couple months living there!! SHADY LIARS and CHEATS! I was NEVER given an itemized receipt explaining any charges or even a courtesy phone call to inform me that they were going to paint or do any more than clean. I have contacted the Better Business Bureau and am seeking legal action against them to restore my credit! They have damaged my credit with their shady behavior!!! STAY AWAY FROM THESE CROOKS!! One of my friends who I worked with and who lived there had similar problems with the management! He moved out as soon as he could! Take a look at the other lousy reviews on YELP! Any positive review on here is from a management shill or a fake account. Maybe someone paid them off to leave a positive review. Either way a positive review on here is a LIE!!! I can guarantee it!! Do yourself a favor and steer clear of this place! If the management was good then it would not be a bad apartment complex, except for the noisy street out front. But the management is beyond horrible!! I despise liars and cheats and these people are both! Get out while you can and TAKE PICTURES OF EVERYTHING BEFORE YOU MOVE OUT! Learn from the problems that others have had on here and protect yourself! *****RENTER BEWARE!!!***

I spent 5 years in Lakeview apartment (Unit #91) before moving out. I changed 2 apartment before…read morethis and lakeview became one of our favourite apartment. The management are really nice especially Michelle & Melanie (aka Nanny). The maintaince crew are very polite and helpful. If you raise any request it will be done soon. It's very kid friendly and has a nice landscape. There are two lakes inside the apartment which are maintained really well. My family really feel very safe living in this apartment. They also organize different events occasionaly and have DJ night & food stall etc. Its very conveniently located near to Bart and the Fremont Hub. Some reviews talks about the kids noises but for me it does not bother as I like living around families and kids will eventually play outside. If i will change my apartment then i prefer moving back to lakeview apartment again.

Lived here for 1 year and it was AWFUL! Horrible management. They do not care about their tenants…read more VERY RACIST! Laundry machines broken, cars broken into, packages stolen, nothing is fixed. They only want those with high income and with that high income you can easily move into a nice beautiful house in the valley and make BE SAFE, BE RESPECTED, LIVE IN PEACE. STAY AWAY from these racist people. Also packages are constantly stolen, cars broken into, shots in the neighborhood. Management DOES NOT CARE AT ALL and will charge you for being the one who's a victim.

Today I wanted to give a shout out to Gio. I submitted a request for maintenance this morning and…read morelater this afternoon he was able to spot by and quickly help me out with my issues. Even an additional issue that wasn't on the original request. He resolved it quickly and perfectly. This is exactly what I have come to expect from the maintenance team here at sycamore bay. They are always knowledgeable and fast!

Had a few things around the house that needed fixing, so I submitted work order requests early in…read morethe morning. Everything was addressed and taken care of by the time I got home! Thank you, Giovanni, for being so prompt, efficient, and helpful. I really appreciate the great service!

This review is based on first impressions and will be updated after our lease is over…read more Let's start this off by stating that we chose Heritage Village over other apartments in Fremont including Mission Peaks 1 and 2, The Woods,The Rexford, The Vue and Alborada. Management: Amazing! Megan and Julio who work in the front office are welcoming and always greet you with a smile. We took a tour with Megan and after talking with her we felt comfortable making the decision to sign our lease because she actually took us serious and made us feel welcomed. My girlfriend and I both look pretty young and most of the managers we talked to previously gave us the cold shoulder or were straight our rude. Julio helped us move-in and he made sure that we had all the proper documents needed to get our keys. He even gave me a call the day of our move-in to remind me of those last minute things we forgot about. Maintenance: We just moved in so luckily we haven't had to call maintenance yet. Apartment (2 x 1): We have a second floor unit which is not a downside at all. There may be 15 steps to get to your front door but upon walking in you are greeted with a vaulted ceiling in the living room. I would take the second floor any day if it means I could have a vaulted ceiling. This is something we were completely surprised about since the model home is on the first floor. Our unit is a two bedroom, one bath and the master bedroom is huge with enough room for a sizable dresser two nightstands and a king size bed it also has a separate vanity with a sink in between the bathroom and walk in closet (that is huge btw). The second bedroom is a decent size with enough room for a queen bed there is also a big closet with mirrored sliding doors. The unit did come with all your major appliances (washer, dryer, fridge, oven, dishwasher and microwave). We were hoping to have a separate laundry room but that's not a deal breaker but there is a floor to ceiling linen closet that allows ample storage for laundry baskets on the bottom and linens, towels and random stuff up top. The kitchen has tons of storage with cabinets that go all the way to ceiling and are plenty deep for storage of minor appliances like a crock pot. The kitchen is open with the sink facing out towards the living room. Only downside in the kitchen is that there are only 4 shelf pins to adjust the height of the shelves (can be easily fixed). The dining room has a fan with a light that in combination with the kitchen light emits enough light to brighten up the living room. Last but not least the patio is big enough to have a small table and chairs for outdoor dining options and there is also a closet for added storage. The unit does not have central A/C which might be a downside but since we moved in during the winter we won't know until it summer time. We absolutely love how much storage is in our apartment and the layout of the rooms. Overall the downsides are completely minor compared to the grand nature of this great complex.

I dont live here but I wanted to take time to let it be known the young girl in the leasing office…read moreshe : 1. Barely looked up from her desk. 2. Gave me the wrong key and told me to go to the Wrong apartment as she had me walk myself to the unit. 3. Was rude and unprofessional. Seems like she's a family member of a manager or something. It's obvious she has no care in the world other than her nails being done. 4. Just mumbled the whole time. Made it super unpleasant and the rent prices went up drastically a few days later. Also here's a pic of the front door we were supposed to go into.

UPDATE: I was just there today for a guided tour. I don't what happened but this place had improved…read moreso well than it did two years ago. My tour guide was I think her name is Ivy (sorry I got her name wrong) she was amazing very professional and personable also they seem very accommodating as well. Like I said from my previous review the place is very beautiful with a spacious rooms and somehow the pricing seems to gotten more average when it comes to living in Fremont which is fine better than those other apartments pricing in silicone valley. This place seems very forgiving and helpful. Thank you guide person for making my experience better than my last visit.

Just a few more examples below of how management does not seem to care about effective or…read morereasonable communication: 1. After getting nowhere in discussion with Andrew, and seeing he was visibly not open to a discussion with us, we asked for anyone else to talk to. We only asked for this because the longer that this issue went on, the longer we would have to pay full rent for a place that was not worth paying full rent for, and we did not want to waste any extra time or money on this unsatisfactory location. Despite resistance from Andrew for days, he eventually provided us with contact information for their supposed regional manager, Ashley Johnson, who subsequently never responded to any communication. 2. On our move-out form, we also specifically checked the option to be PRESENT during the pre-move out inspection. I was present at the scheduled inspection time (1pm), but nobody showed up for the inspection. I left for 30 minutes to run a quick errand around 2p, and once I returned, still nobody came by. I called the leasing office, who told me that they sent someone and inspection was completed while I was away, despite our specific request to be present. -This is not a knock on the maintenance team, who just does what management tells them to do. The maintenance team is actually very reasonable and quick with their response time to maintenance requests. IMPORTANT UPDATE: As stated earlier in the review, we were told unit J308 would not be made available again until the pest issue was fully resolved. On our move-out date in early Dec 2025, we found 5 new active/live larvae underneath the stove area. Just as a heads up for any prospective tenants, in case J308 is offered to you any time soon.

I came to view a 1 bedroom unit because there was a special going on. The lady that I emailed and…read morespoke w/ was very friendly. She was on time to the appointment and quickly gave me an overview and walked us (Gavin and I) to the vacant apartment. Has a wall heater and a wall A/C unit in the living room. The floor was clean and the bathroom was clean. There is a vanity area between the bedroom and the bathroom which I thought was cute and creative. I did not like the kitchen though... the laundry room machines only take coins which was a turn-off for me. Though this place is $100 cheaper than where I will be moving to but considering traffic going to Milpitas and back didn't seem ideal. I loved that this complex is walking distance to Fremont Hub and sooo many other places. Seemed like a quiet neighborhood. Maybe because this is winter but I did not see anyone hanging their clothes out to dry on their balcony. Pet friendly.

Omar the maintenance guy is great!! He fixes everything very quickl! We love him!!…read more everyone loves him! He always finds a way to fix something for your needs!