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American Heritage Credit Union

4.0 (1 review)

Services - American Heritage Credit Union

Personal banking

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10 years ago

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WSFS Bank

WSFS Bank

(5 reviews)

Normally customer service is just superb there. However the past few times going to the drive up it…read morewas as if they didn't realize they had one. when they do finally get around to helping you they are very friendly and very helpful, but it's that initial wait hoping someone realizes you're there.

To be honest i never complain but i will never visit WSFS bank at 1901 route 70 East Cherry Hill,…read moreNJ 08003 ever again, if anything im just gonna get rid of my account with them permanantly because WSFS does not stand for service.. i walked in WSFS bank at 9:03am after a rainy morning there was 1 teller open so i waited in line, there was a customer infront of me being helped and while still dealing with her customer Marisol Santiago (assisstant branch manager) told me to take my hood off and was not professional about it..i replyed back theres no sign of taking hood off and get a supervisor or someone to show me its a policy to take hood off.. its crazy how Marisol Santiago was treating the lady in front of me nice but put me thru humiliation n discrimination for no reason at all while i was waiting in line, before even finishing with the lady customer in front of me.. Finally it was my turn n she took my id n bank card but wouldnt give me service back, she just kept questioning me asking me personal questions like "why am i here"? When in the system it shows that i been using wsfs in cherry hill locations for almost 2 years now n before i been using wsfs fo over 10 years with no issue. To find out she was stalling for the cops to show up, only to find out she was in the wrong n on top of all that she shorted me $20.00 and i had to wait a whole hour until she re-checked her drawers, atleast twice, to recount the money and she was $20.00 over in the drawer, after she said she gave me all my money... she wouldnt check it until i repeatedly demanded her in front of the cops...i got it all on voice record. @msantiago@wsfsbank.com

Navy Federal Credit Union

Navy Federal Credit Union

(16 reviews)

I have been banking with Navy Federal Credit Union for 20 years and this branch has always given me…read morea top tier experience. The branch itself is clean, well organized and clearly marked for the service you are looking for that day. You are always greeted by a friendly rep at the door to ensure you're heading to the right place or getting an appointment if you aren't sure. From mortgages to car loans or other banking needs, the advisors are always incredibly patient and knowledgeable. They understand your needs, provide advice or feedback, show you the numbers and potential alternatives, and then set you up for an easy checkout experience. I could not more highly recommend NFCU and this Cherry Hill branch!

This isn't just for the bank because you actually can't call into the bank. However, this is for…read moretheir customer service. The only people that you can contact on the phone. They get you in acting like you're going to get a low interest rate on your car loans, they tell you interest rates from like 3.5% of 17% however they can't even tell you what criteria needs to be for what bracket of interest rates. I've never taken out a loan where they couldn't tell me what criteria you to meet to see if you even wanna do business with them. Technically you could have perfect credit and you can meet all the criteria and still get 17 percent interest rate if that's what they want to give you. It is a scam. Stay away from them. They lure you in on false pretense and then can't answer any questions which as a financial Institute they should be able to answer all questions. A car salesman could answer more questions about finance than their own financial institution can answer. They lost my business on that. Could've made a lot of money off my loan, I've been with the banks and their credit cards for over 15 years, I have a personal relationship with finance as well. So this leads me to believe that they have under trained staff. Ignorance is no excuse. For anyone who's reading this, in case you are unaware, as many people are, when they run your credit if you decide to not take out a loan with them, it will drop your credit by 20+ points. If you don't take the loan, it looks like you've got denied. Therefore them not being able to answer your questions properly could result in you dropping into a credit score bracket that you won't be able to get lower interest rates because they suckered you in. If you want to Bank with them, they aren't so bad they have benefits other banks don't have. But it comes the cost because there's only one location in the entire state of New Jersey.

American Heritage Credit Union - banks - Updated May 2026

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