I choose this company out of the 4 estimates I received because the gentleman who provided the estimate was professional, appeared knowledgeable, and provided the cheapest estimate. I would have rather paid their competitor a few hundred dollars more... the communication was horrific!!
I received an estimate in June, was told the schedule was a few weeks out, accepted the estimate and provided dates that suited me for the end of August and throughout September. The end of August came and went without any contact. The office is extremely difficult to reach - do not answer phone, take days to return voicemails and e-mails. When my call was finally returned, I was advised that a contract was not on file for my service - because one was never sent to me!!! A contract was sent to me, which did not include stump removal that I received an estimate for (the gentleman did indicate he was not sure the grinder would fit through my fence, but they would attempt), but the office personal responded via e-mail indicating that the stump removal was seen on her end and she was not sure why I couldn't see it, but assured me it would all be taken care of and did end up sending me a revised copy that included it. The entire month of September and first 2 weeks of October came and went without any further communication. During that time period I continued to call 2-3 more times and after my call was returned days later, was always told, "you're on the schedule, we'll call you." It wasn't until my husband called that they showed up. When they did arrive mid-October, the crew was polite and professional (with the exception of most of them walking around with cigarettes hanging out of their mouths) and completely the job well. However, the crew did not bring the equipment to remove the stump, stating it would be done later without knowing specifics. The office personal called the next day to assure my satisfaction with the completed job. 3 business days later when she returned my call to follow up on the job that was not completed, she indicated they did not bring the equipment to remove the stump because it would not fit through the fence. There was no attempt even made as promised!!! read more