On my highly-regarded dentist's reference, I visited Dr. Irwin Levy at Greenwich Village Oral Surgeon for a wisdom tooth extraction consultation last week. The office took panoramic x-rays, and then Dr. Levy looked at the x-rays and told me I should get all four wisdom teeth removed. He said my surgery was "standard or slightly easier than standard."
This advice is in opposition to my dentist's recommendation to only extract two teeth, so naturally I was a bit surprised to hear I needed all four out.
At the end of the consultation, I made an appointment to have all four removed. When Dr. Levy's office called me back with pre-appointment info, they told me that my copay for my surgery will be $2035.00. That's right, 2 grand for an optional surgery, that's "slightly easier than usual," as only 1 tooth is impacted.
Naturally, I called Delta Dental to discuss this exorbitant cost. Delta did not receive my x-rays from Dr. Levy, so that was one factor in the high price. Delta explained once they did have the x-rays, and assuming I'm approved for the surgery, my insurance will cover 90% of the procedure. Four teeth removed will actually cost me $1869.00 out of pocket. Still, this number is exceedingly high, and based on my dentist's input, I would venture to say, perhaps not totally necessary.
I didn't get a very good impression of Dr. Levy; he was brusque, condescending, and did not offer a seemingly legitimate reason for taking four of my teeth out, other than, "Why not?"
If I don't need all four removed, why is he removing them? At this moment in time, I definitely wanted a second opinion, but if I went to a second oral surgeon, and had a second set of x-rays done, it's all just more money taken out of my benefits, and therefore less money to pay for this surgery, or future dental exams in 2020.
After an extensive back and forth with Delta Dental and GV Oral Surgery, I ending up not proceeding with the surgery. Delta hadn't received all the necessary information and x-rays from GVOS as of 4pm the day before my surgery, so my insurance pre-treatment estimate wasn't accurate. I did not want to proceed with the surgery until I knew with 100% certainty what the total out-of-pocket cost would be. I explained this to GVOS's insurance person over the phone, Shirley. She understood, and cancelled my appointment for me. Shirley was pleasant over the phone, if not extremely direct in her language and overall unhelpful to my dilemma.
GVOS wrote me today chastising me for not cancelling with 48-hours notice. I wrote them back, "Respectfully, I was ready to have my surgery today, but your office failed to send my x-rays to Delta Dental in time in order for my insurance to cover the procedure. That's why I cancelled. Spoke to Shirley about this over the phone."
GVOS curtly responded, "The xrays were sent. Delta failed to receive them. They were then resent."
Not sure how Delta could "fail to receive" x-rays that get uploaded through their website. I know Shirley was OOO until yesterday, so it's possible they were never sent, and GVOS is lying about the order of business.
At this moment in time, I do not enjoy being blamed for something that was not my fault, and for a situation that developed out of a rude surgeon recommending a surgery I did not need in the first place.
GVOS's patient treatment has been abysmal through this entire experience. In the event that I do decide to have the surgery this year, I will most certainly not be giving GVOS my business. read more