We have been going back & forth with this company for over 8 months for a Roof/Gutter/Siding Replacement/Repair. We SINCERELY REGRET signing that contract with Tyler on August 22, 2020 and have filed a complaint with the BBB & are now considering legal action. At first, everything was great. Tyler worked with our insurance company to work out the details, and get things covered from the storms, but it quickly turned ugly via a phone conversation with him in which he stated "Is your husband there? Just put him on the phone" - sexist much? We then had an appointment for Tyler to come by & go over options for the shingles, we gave him a timeframe that would work best for our work schedules, and he chose the time. Tyler was a no-show and waited until 45 minutes AFTER he was supposed to be there, to call and say he was running late. At the point in which he was to arrive, I would already be late to work. Of course I was upset about that, and I told him so. The icing on the cake was when, after not hearing from him for weeks, Tyler felt that it was OK to call at 10:30pm to tell us they would be there first thing the next morning to drop off the shingles. Ummm... What?!? At that point, we asked to speak to someone else & got a phone call from Cody the next morning. We met with Cody, he re-did our contract and assured us he would handle the situation and take everything over. We had a little sense of relief, but that was short lived. While we were on vacation in December, we received word from a neighbor that there were some people making a delivery to our home. It was the shingles. Cody specifically stated that we would get a heads up in advance of the delivery, and that it would not occur while we were not at home, because he didn't want the shingles sitting on the roof for too long. Those shingles sat on our roof for almost 3 weeks. On December 17th, the roof was done. We were told that another crew would be out before the week was over to install the gutters. Surprise, surprise! The gutters were not installed until January 6th. One January 7th, they tried to close out our contract, but the siding had not been complete. We waited a couple of weeks, and I personally talked to Cody, who told me they were a bit backed up but that he would make a call and get right back to me. Cody disappeared and I have not heard from him since. We are now in April, almost 9 months since we started working with Level Up and our repairs are STILL NOT COMPLETE. Today, I received a message from Ryan asking ME what they still had left to do. Ryan admitted that our file kept getting looked over, and that he was just now discovering that it had not been complete. Ryan is the Project Manager, by the way. He was present when the roof was installed. This company is one huge mess, and nobody knows what's going on or who is responsible. They lack professionalism, and it is quite clear that they only care about the money, and not their customers. read more