My company uses this travel agency for political reasons, not performance. I travel for them nearly…read more100 percent of the time. Once they booked me in a ramada inn for $120/night. Traveling for a living this raised a red flag to me early on. When I pulled in the hotel, it was an old door on the outside motel and was obvious people were living out of it. I called the holiday inn express (which I am platinum member, they know this) across the street and got a room for $90/night. When flying they will use any airline that gives them the biggest profit. As soon as you build up enough miles on an airline that will upgrade you or fly your bags for free (saving you money), typically you will not fly that airline any more. This company is a joke among the travelers of my company. If things change I will gladly edit this review, but as of now I recommend finding an alternate travel agency.

I also work for the same company as Phil B. My experiences with these people is much the same and…read moremore. They continue to "forget" to include frequent flyer and hotel numbers. Book hotels that I wouldn't allow my dog to sleep in. And in my opinion the employees at Ottowa Hills make travel arrangments like people that have never traveled. Save your money and find a second grader with a learning disability and an iphone to book your trip. You will be better off in the long run.

Lisa is amazing! Her ability to investigate and find us the best vacation package is not only…read moreskillful but a work of art! Extremely friendly, helpful and intuitive... she knew exactly what we wanted, and made it happen. I will be having her plan all my future vacation. Thank you Lisa for an amazing vacation!

This travel service is amazing. Very professional. She goes above and beyond to get your…read moreaccommodations met to ensure a great travel experience. Great communication! Will use her services again.

The most unhelpful despicable customer service I've ever encountered. Avis needs to fire the…read moreManager and employees or take away their franchise. I had a van with engine light on and running 45 mph max and they were unwilling to switch my car out even though they had cars available. They were more concerned with leaving at 5:30 than helping me with my safety. Instead they want me to continue driving a vehicle that barely

If I could leave 0 stars I would, I have never dealt with a less professional company in my entire…read morelife. I made a reservation for a car because I have a road trip for a wedding, they call me TWO HOURS BEFORE PICKUP and tell me they won't have a car for me. The customer service is god awful and rude. Not to mention the worker messed up his "mental math" when putting in my reservation in the first place. I can't say enough bad things about this place. ABSOLUTELY RIDICULOUS, DO NOT TRUST THIS PLACE. LOOK ANYWHERE ELSE IF POSSIBLE!!!