Great customer service from them all! I thought maybe something was wrong with my pump but Cody…read morewalked me thru fixing it on my own, and he also said if I needed him to schedule a visit he would as well. Thanks to everyone!

We had our pool completed in 2023, and since then we've had ongoing issues that have only gotten…read moreworse over time. After spending over $91,000, this has been extremely disappointing. From the beginning, there were problems with the workmanship. The coping was installed with chipped and cut edges facing the front where everything is visible. It looked unfinished and should have never been installed that way. They ended up replacing the coping, but not because of that it was replaced because the top of the pavers started peeling. When they redid it, they still installed pieces with the cut edges facing outward again. We later learned from another pool company that this is not how it should be done, the edges are supposed to be smooth and properly finished, not left rough and exposed. When they reinstalled the coping, they were cutting it right next to the pool, and all of the debris went directly into the pool. On top of that, the hot tub was installed too low and had to be raised. The biggest problem has been the spray deck. The very first time the coating started peeling, they attempted to patch it, but the color didn't match, so they recoated the entire deck. After that, it began peeling and lifting in multiple areas, and it continues to get worse. This is not a small cosmetic issue. The damage has continued to spread, and more areas are lifting over time. At first, we were blamed for the damage, which didn't make sense given how widespread it was. Later, the project manager acknowledged the issues and said they would be fixed, but that never happened. We didn't ask for anything unreasonable, we just wanted it fixed correctly. We also experienced issues with the pool and spa lights after about a year and a half. When looking into it, we discovered there were installation concerns that raised safety issues, including how the electrical components were set up. Between the decking continuing to fail, the repeated coping issues, the careless installation, and the electrical concerns, this has been extremely frustrating. I originally posted a review, but it is no longer visible, so I am reposting it to share our experience. After sharing my experience, I received legal correspondence regarding my review and had to seek advice on how to respond. I am simply sharing my honest experience as a customer. I strongly recommend doing your research before choosing this company. All we wanted was for them to stand behind their work and make it right.

They offer custom gunite and vinyl liner pools of all types: chlorine, non-chlorine, and salt…read morepools. They have a huge inventory of fine outdoor furniture in stock and available for special order. They also offer a complete selection of high quality Above Ground pools, Hot Spring Spas, & BioGuard chemicals and supplies. They also offer a full-service pool service, providing full-time, year-round, expert pool maintenance & repairs. That being said....this place is expensive. Now, if you're independently wealthy or a lottery winner, this is the pool store for you. It would be nice, but frankly I do not need a $4000 patio set to complete my outdoor experience. I balance my own water and don't need somebody to tell me the pH is low, but if you have problems with Algae or the like, they may have some useful guidance for you....but then again so does Google. I am a bit perturbed that they do not repair pool pump and filter equipment....this is more or less a 3.5 star rating rounded up to 4 because I know they do good design and installation work.

Great staff! My family had one of the first pools installed in the 70's & it's still…read morefabulous. Quality work!

This company is non responsive and absent. They have taken money from my mother in law for November…read moreand December and have not come out once. She called and Corey said George would be out later that day to put the pool cover on the pool. They never showed up. The pool is filthy. They sent her another bill for January.

Update...they did call back this week plus gave us tips on the state of our pool so yeah kudos!…read moreWill follow up for a cost in maintenance the pollen is kicking my pools behind!

I called this company after a really bad experience somewhere else. They came out pretty fast and…read moredid an decent job cleaning the pool. 4 stars because there were leaves left in the pump basket. All good. Everything else was great

Nothings where it should be. Items are out of stock when website says they aren't…read more Horrible customer service. The worst hardware store I've ever been too.

This Lowe's is by far the worst hardware store in SETX. The inventory is always off from what their…read morewebsite says leaving you in a bind. For the past two years the shelf organization has consistently been off. I would be remised without saying there are a few good employees that are very helpful. Unfortunately, the lack of organization and poor management makes it hard for the few good staff members.