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Leonardo Arms

5.0 (1 review)

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9 years ago

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Pink Shell Beach Resort & Marina - Family fun -movie at the pool

Pink Shell Beach Resort & Marina

(253 reviews)

Really a cut above. Everything here is done well and they provide a very refined experience…read more Whether you have kids or are empty nesters, this place is wonderful. Here's some highlights of what stood out to us (wife, two teenage girls, me): Second mile service from every employee Free chairs (beach + pool) Free umbrellas Free drinks every night at sunset Free valet Margaritas free on Tuesday/Thursday Great activities for kids, teenagers and adults Free onsite games like cornhole, ping pong and connect 4 Food from any of their venues is top notch A free breakfast each day that was way better than expected Would highly recommend and we will be back

Our week long vacation at the Pink Shell was an overwhelming success. It has been quite some time…read moresince I have stayed somewhere that truly values customer service and experience - Pink Shell exemplifies both. Every single employee we encountered acknowledged us, went out of their way to smile, and for those providing us service were kind, friendly and attentive (minus one - hostess at Rae's needs some guidance). I honestly was blown away by it - so refreshing in a world where this is no longer common. We did a kayaking tour with Ranger Rob and he is EXCELLENT! We saw dolphins and manatees in addition to a bunch of shore birds. It was tough paddling back against the current and across the channel but all in all it was a wonderful experience. Overall Pros: - Rooms all have an ocean view. We stayed in the Captiva building and had a huge screened in patio with two lounge chairs and a dining table with four chairs. - Rooms were spacious with a nicely appointed kitchenette, full fridge, living room and bedroom televisions, and large bathroom. - Rooms and resort were very clean, well maintained, and comfortable. - Pools and beach were very clean and spacious (there are three pools, one specific for adults 17+). - Daily breakfast was delicious! Omelette and eggs made to order, and an abundance of offerings in the hot stations (potatoes, eggs, bacon, sausage, pancakes, oatmeal, and fun waffles that my kids loved), as well as toast and pastries, cereal, fresh fruit, yogurt and more. - They give you a bag when you check in that was excellent to have for bringing things down to the pool / beach such as sunscreen, water, etc... - They also gave the kids a shell bag each and sunglasses. - We arrived on Valentine's Day and they handed me a beautiful pink rose that I put in a glass air water and it opened so beautifully and lasted the whole week in our room. - Bongos was good and convenient for lunch. Rae's food was delicious - so having two restaurants was a great perk. - Walk to downtown was about 0.75 miles and a nice way to walk off dinner. We used the free tram a few times too. Just a couple cons: - People save pool chairs regardless of the large signs that say not to. The signs also say that staff will remove towels that "don't have activity" but I never once saw that done. It was frustrating to come down to no chairs available for all three of us together or in any area near the pool / sun. You can reserve chairs at $50/pair online but that seemed like not a great use of money even with the frustration. I wish the resort would hold true to not allowing saved spots. - Breakfast can be loud. Not sure there is much to be done about it but the beeping of the omelet station didn't help with the already crowded room. - Coffee was just not great. I tried - the only way it was so so was to get it iced and add some chocolate milk. It seemed watery and just not a great taste. - The service at the pool was spotty - some days it seemed like there was a regular waitstaff walking around and others it was hard to find someone. The resort could make a lot more money in drinks and food by staffing the pools better. - The dryer in the shared laundry in Captiva (floor 7) was the worst dryer I've ever used. It took from 5pm to beyond 1am to wash and dry three loads of laundry. We hated to leave and look forward to going back.

Leonardo Arms - condominiums - Updated May 2026

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