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    4 years ago

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    Riverside Medical Group Women's Health Specialists - Bourbonnais

    Riverside Medical Group Women's Health Specialists - Bourbonnais

    (2 reviews)

    Total crap show at this office! Going in for our first prenatal visit on Valentines day (Thursday)…read morewe were expecting so many things. It was supposed to be a happy time in our lives. What we were met with was a Dr who wouldn't listen. An ultrasound that showed basically nothing. No due date. No measurements. Dr. Zelda wouldn't listen to me about the spotting I was experiencing and just kept saying its normal. We took it upon ourselves to pay out of pocket for an ultrasound somewhere else THE NEXT DAY and we saw the baby with a heart beat. Saturday around 2am the bleeding started to get heavier and we chose to go to the emergency room. I called Dr Zelda and left a message for them to send to her and was told I wouldn't hear back until the next morning. NO CALL. Sunday around 4am the bleeding is a horror show with strong cramping and back to the ER we go. Again I call to send a message to Dr. Zelda about the emergency. NO CALL. I lost my child that day. The hospital said to make a followup appointment with the OB inside of the next 7 days and I had no one else to call but her. Today was supposed to be my appointment at 2:45 and they never scheduled it in the system. The receoptionist asks the Dr if she can squeeze me in but Dr. Zelda says she doesnt want to see me until after I have an HCG blood draw. Ridiculous! I have already gone through the nightmare of losing my first pregnancy, I had blood draws during both hospital visits and two ultrasounds - one showing the baby was gone. HORRIBLE CARE. DO NOT GO TO THIS OFFICE.

    I liked my midwife at riverside but getting help from anyone else was impossible. I tried to get…read moresome payment information and it took me three weeks and hours on the phone to getn anywhere. The girl i talked to admitted to forgetting my request, a week after she promised to send me information. I had a miscarriage and called a couple times overnight to ask questions. It's nice that they have someone on call 24 hours for that, but the OB on call both nights, lizzy Andrews, wasn't listening to me and finally told me in an exasperated tone to just go to the .ER if i thouht i needed to. How was i supposed to know how things were supposed to go with a miscarriage? Not only was i in severe pain, i was emotionally exhausted. I called during business hours to talk to a nurse after not getting any helpnthe night before from lizzy Andrews only to be told there was not a nurse in yet, but they would hase someone call me when they got there. I had to call back an hour and a half later because no one ever called. It's too bad, i really liked my midwife, but i will never be returning riverside after my awful experience.

    Riverside Medical Group - Women's Health Specialists

    Riverside Medical Group - Women's Health Specialists

    (2 reviews)

    Dr Valdez has been my OBGYN and was the only one to really point out what was going on with me. My…read moreinsurance changed a few years back I had to see another OBGYN and it was not a great experience. After suffering with so much pain I remember sitting in my car just crying out to God on what to do and he directed me back to Dr Valdez. I called the same day and explained what was going on with me and the front desk got me in the next day. I was told my new insurance would be ok to see Dr Valdez again. I went in the next day and Dr Valdez listened and answered all my questions. I made the decision to get a hysterectomy and she was just wonderful through it all. I felt as I made the best decision going back to Dr Valdez and My husband felt the same. When you're going through this as a women it's never easy and our emotions are all over the place but having Dr Valdez as my Dr made me feel safe. I thank God for her .

    Do not waste your time. I seen Sarah Coyne and had the most un-thorough exam in my almost 40…read moreyears. She had her mind set she new exactly what was wrong and wouldn't discuss or look into anything else. Even laughing at one of my questions. She told me to keep in the back of my mind if my test comes back positive that means either myself or my husband of 20 years has a boyfriend/girlfriend. The next morning a nice nurse called me to let me know the test Mrs. Coyne convinced herself would come back positive was Negative but still Mrs. Coyne was choosing not to treat any symptoms. At that point I gave up on her and seen my normal PCP 2 hours later and received medication for both infections one of which was a UTI with blood. Luckily that office could pull up my urinalysis from the morning before and seen those results. By the time Mrs. Coyne decided she wanted to treat my symptoms I already had 5 days of medication in me from my PCP. I strongly discourage anyone from seeing her.

    Lena Alia, MD - obgyn - Updated May 2026

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