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    Legacy Travel

    3.3 (89 reviews)
    Open 9:30 am - 6:00 pm
    Updated 1 month ago

    Services - Legacy Travel

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    Cedric P.

    I have worked with travel agencies in the past, but Legacy Travel set a new bar of excellence for their forensic attention to detail, their unmatched customer service, and coordination that took ALL of the worry from this 8 day trip to Montego Bay Jamaica. I have been ON many vacations but I will say this is the first time I HAD a vacation and I owe that to Legacy Travel.

    We go to swim with the dolphins
    Ricky D.

    Legacy Travels is the best when it comes to my Wife and I travels needs. The agents are well knowledgeable of all destinations. Every time my Wife and I want to book our a destination vacation for our anniversary Legacy Travels takes care of all the details. We just recently came from Cancun Mexico and stayed at Secrets Playa Mujeres everything was perfect my Wife and I were blown away. Everything was so perfect from the moment we got there. I just want to say thank you! to Legacy Travels and Cara Brown for making our anniversary vacation a memorable one. Looking forward to book our next vacation soon.

    Travel went well in spite of...
    Candie W.

    "Work hard, travel harder" I am an avid travel so when my friend said the church group was traveling - I said sign me up!!! From the beginning, things were off. Let me just say from my experiences AND from my expectations, I would have planned a better trip for the money. If I could give this place negative stars - I would give -5. From the receptionist to the agent to the manager - this place is so unprofessional and unresponsive (and I had conversations with all of them). They have your money already, so they do not practice the fundamentals of good customer service. I don't like losing money BUT I almost cancelled in the final hours. The only reason I continued to deal with them is because of my friend. I was her roommate and she would have ate the cost of me not going. As a traveler, I know the things they did NOT provide - starting with customer service, ending with amenities. There is no way I would have paid that kind of money for destination Cancun and not been in the highest rated hotel. My friend and I shared a room to which I paid more than $1,000 for my half - just for a hotel room (well have of a hotel room that was NOT the most exquisite hotel). Now, considering they make a fee off me going, shouldn't at least customer service be excellent?? Things were disorganized, they threatened to charge cards without my permission (mind you I never said keep ANY card on file - I made one-time payments), they reached out to other parties about MY payments - sent receipts to ALL with my financial information. ALL this was done before the payment was considered due. From the beginning we had a final due date, payments to be made at your leisure until the final date. I made one inquiry throughout the entire process about the added insurance at an additional cost that I wanted to opt out of - as their website states. I simply asked about it - as I should be able to do - as this is why there is an agent. The agent called my friend and not me with the answer to my question - to say I put the agent in an uncomfortable position by asking. At this point, I was done!!! BUT, it was the email I received the night before my trip about transportation being a fee to me (when the entire time it said it was included) that ensured I will NEVER use a travel agent to do what I will have to do on my own anyway!!!! Do NOT use this company if you want a stress-free trip. Do NOT use this company if you know how to book your own trips.... I would NOT recommend this place to family, friends, strangers, enemies....

    Lisa W.

    I decided to go on a last minute trip for spring break. In one day, Alyssa put together packages for Jamaica, Cancun, and Costa Rica. By the next day, my trip was booked, and 3 days later, I was on a direct flight to Liberia, CR. The resort was beautiful, the services and amenities were impeccable, and the excursion into the rainforest was amazing. This is my second trip booked through Alyssa and Legacy. I can't imagine going anywhere else. Thanks, Alyssa!

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    5 years ago

    Save time and frustration by choosing another agency like AAA or Costco. Katie at Legacy is not responsive, rude, and complacent.

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    Review Highlights - Legacy Travel

    This is the second trip I have used Lesley and Legacy Travel with and the trips seem to get better and better.

    Mentioned in 5 reviews

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