I've been a patient for years and my Dr. recently left, no big deal, it happens. My well check is…read moreannually around July, and had labs done then as well (7 mos ago). The issue I have is that they refuse to authorize my pharmacy to a refill of a prescription for a low dose statin that their Dr. prescribed (for a one year term refilled every 90 days) without seeing me and getting new labs - In other words, they want me to pay for an appointment and new labs that my insurance will only cover once per year....because their employee left. But they have the labs, which is what providers use to determine whether the prescription is warranted. Statins are literally the most prescribed medication in the US and they have all the evidence to validate a simple refill but are trying to force me to pay a significant out of pocket expense to get it.

Extremely frustrating office to deal with. Exam tables are ripped. Didn't have vaccines for months…read moreover 4 months. Reno and staff are nice and seem caring but it's a poorly run office and we won't be back

My 89-year-old dad has been a patient of Dr. Banks for years. For reasons that are still unclear,…read morethe process of getting a referral to see a specialist dragged on for weeks. I never knew there was actually a process involved for getting a referral, as in my experience with primary care physicians over the years, the process was simply a matter of receiving a referral from the receptionist on my way out the door. So, of course, I thought to myself, dad's 89 and hearing impaired. Maybe he misunderstood. When I floated this to him, he said, "I can't hear, but I'm not brain-dead," or something to that effect. So, I called the office and spoke to one of the receptionists who seemed irritated from the jump, as if I were a spammer selling car warranties instead of trying to get a specialist referral for my father. In a tone that would make a DMV employee gasp, she explained that Banks needed to submit a referral request into the system - a process that could take up to 10 days. I'm thinking, who's their IT guy, Fred Flintstone? Are we living in the Jurassic period? What system are they using? The Matrix? It had already been about a week since his visit. After 30 seconds of radio silence, give or take, save for the clacking sounds of a keyboard and annoyed breathing, she said he had an appointment scheduled for the following week and hung up without the usual "is there anything else I can help you with," or, "enjoy the rest of your day," banalities. When I told my dad he had an appointment scheduled for the following week, he said it was with a different specialist. I called back and this time, another receptionist answered the phone. This one was a bit more pleasant, but it's all relative. Guzzling colonoscopy prep is more pleasant than drinking Liquid Drano. As far as being helpful, it's comparing oranges to apples. Banks never responded to a text I sent, which is totally understandable, since that is typically the responsibility of the receptionist. If I were going to suggest cost-cutting measures for a leaner operation, I would recommend replacing both receptionists with artificial rubber trees. My dad eventually went to an urgent care where he was prescribed antibiotics and given a referral for a specialist.

Paid 150 for mmj license, waited over 2 hours for him then he didn't even look at any of my…read morepaperwork & wanted more doctors referrals than just my referral to him. He wanted me to come back again and fill out more paperwork & speak with "specialist" before he would finish my papers. He also wanted extra money for flower. I thought it was strange they asked for my insurance paperwork & ran off my information when my insurance will not pay for it. His office never answers the phone & they're only at this location once a month. Not professional at all. Found a new doctor that was easy & completed everything I needed within 30 mins. Oh, and I didn't have to pay extra for flower!

September 2025 Dr. Ros never ceases to amaze me…read more The Dear Man went above and beyond for me, in saving my life and finding out exactly what was wrong with my heart. Talk about an A+ Doctor. I thank Dr. Ros for finding out what my heart issue's were and extending my life for many more year's to come. Dr. Ros was also extremely instrumental in helping my beautiful Son, Judd Heath. Judd, needed an aortic valve replacement and is doing extremely well. I thank God for giving us Dr. Ros and his wealth of knowledge for extending both our lives. We are both incredibly blessed. I'd also like to thank Dr. Ros' nurse Bhenreenah, she is such a beautiful soul. Bhenreenah also went above and beyond and was able to help me obtain the right appointment's for extended care for my Son. It didn't matter how many time's I called her, what I presented or what the issue was, she kindly followed through 100%. Thank you Sweet Lady. I look forward to our next appointment's and continuing on. God bless you always Dear Man. Thank you. Kind Regards, Dorothy (Dolly) Quill and Judd Heath

My former doctor relocated to Nevada, so my wife and I had to find a new physician. Friends…read morerecommended Dr. Ros and we couldn't be happier. We both had appointments this morning: she at 9:20 to review labs and my initial consult at 11:20. We went together since we have a single car and live on Okaloosa Island. The receptionist met us with a smile and was able to combine our two appointments into a single meeting with Dr. Ros. Talk about customer service!!! Completely eliminated a 2-hour wait for me. Good on ya, Marilyn! Dr. Ros impressed both of us with his caring attitude, professionalism and willingness to spend the time with us necessary to answer our questions and leave us feeling great about our decision to make him our primary physician. We both wholeheartedly endorse Dr. Gustavo Ros for anyone needing an internist.

If I could, I would give this office a no star rating. The only positive part about my experience…read morewas speaking with the kind receptionist and my amazing nurse. The doctor herself was judge mental, rude, and not helpful what so ever. I have never been so disappointed in a new doctors visit before. Not only was she over an HOUR late (did not apologize for running late), she said she would prescribe me antibiotics for my painful ear infection, and she failed to call those into the pharmacy before her practice closed on December 29th (when my appointment was). Because she failed to callI I won't get my antibiotics called into the pharmacy until Dr. Susan Guentzel returns to her office on January 3rd (I STILL AM IN PAIN FROM EAR INFECTION). If you have the option of going to another doctor, MAKE SURE TO DO SO...Dr. Susan Guentzel isn't even worth a 1 star rating.

My two previous Primary Care providers were both familiar with what I thought were side effects of…read moreozempic. Holly was able to determine the cause of both after my first blood test here and the medication prescribed cured both in a matter of days. I highly recommend Southern Breeze as I'm proof they pay attention and do the homework to keep you healthy.

Been with him for years. I recommend him every chance I get. He has always treated our family…read morelike his. He is extremely thorough. His staff is great too!