I have been coming here to see Dr. James Fujisaki for years and he and the staff are very friendly. The Dr. is very professional and thorough. I have seen patients of all ages come into the office--old and young. As far as the optometry practice goes i would highly recommend making this your families eye DR.
Now when u are getting ur glasses from here is where u need to be careful. There isn't a very broad selection either. They do have some good frames and carry good high end brands. The office will order frames that aren't in stock and even have the lenses custom made to ur specifications if possible. I ordered Maui Jim sunglasses and had some 'frameless' glasses with the lenses custom made where they were smaller in size than the display pair. The office is also very helpful and accommodating for repairs and adjustments that may be needed.
Now why do u have to be careful when ordering glasses which is why i only gave the office a rating of 4. :-(
My last set of glasses i picked out and ordered them and was told to pay $X amount for my exam and glasses that wasn't covered by my insurance. Ok, no problem. I then get a bill for quite a bit more so called to find out why.... Well the frames aren't from the approved selection from my insurance company and had to pay the difference. This would have been fine if I was told before, but wasn't. My insurance company said that i should have been advised upon selecting them and been shown which ones were approved and to work with the office to have the price adjusted. Well the office couldn't do anything and was sorry but would credit me the taxes that i paid. ? Really that's it? Ok fine my mistake for not making sure the total costs and going out of my way to ask the right questions that i didn't know about after i thought i had already paid for them.
Now for the latest fiasco. Now realize none of this is the Drs fault but rather the clerks. The last glasses i just ordered a few months ago i broke beyond repair and needed a new set that i knew would not be paid by my insurance at all. I called into the office and asked what they could do and if they could order them at cost or with a slight mark-up since they aren't doing anything but order them and i had to pay 100%. I was told they weren't sure and needed to order the frames first. Ok fine...if i didn't like the price they would have the frames for the display again that i previously took right? Nope...several weeks pass and i get a bill. I call into the office and ask what is going on and again that i wanted them to ask the Dr if i could get them at cost or with i slight mark-up since nothing is being done but order them for me. I was told they need to look at my chart and would call me in the next couple of days. Just over a week passes again and i get a phone call to come pick up my glasses. What! I didn't even know i ordered them! I told them this and everything that transpired and to see if i could get them at cost or just above cost like i asked the first time. They said i was told all of the pricing and i said for them to order my glasses. NO WAY! Not one time was any price even mentioned or they couldn't do what i requested! I am getting 30% off because they are my second pair i was told but they would ask the dr. Good i said because i had asked this when i first called! Well next day i get a call and they are not authorized to give me at cost and am getting 30% off. My glasses are already made and sorry for any misunderstanding. I said it wasn't my misunderstanding since i talked to both assistants and to ask the other one if this one didn't believe me i had called just over a week ago about the same thing! Well being upset i said fine i would pick them up but made it clear i wasn't happy at all about this because then i would have shopped around! I still don't know if they even asked the Dr or was afraid to since they messed up as i was told they are not authorized to give anymore discount. Lol
Bottom line the Dr is great but be wary of the receptionists misunderstanding. Don't inquire about ordering glasses or picking them out without being extremely clear NOT to order them or what the total amount would be before having anything ordered and walking out of the office. read more
