We recently had a reservation for 4 nights with our 31 ft long 5th wheel trailer. We were disappointed when we arrived to see that our site was electric only, when I thought I had reserved a full hook up site. That was my error. But we were also disappointed in a couple of other things that were not attributed to our error. The site was described as "lake front". We liked that because we have a couple of dogs, so we knew that our site would be more isolated (with our trailer bordering one side and the lake on the other). When we are in crowded sites with activity all around, they tend to bark a lot, which is rude to other campers. Our site was not "lake front" as indicated on the reservation, including in the photo. Between our site and the lake was a walking trail and another camper site. Second, the site was very small and narrow. We had a difficult time maneuvering our trailer just to the site due to the crowded sites and narrow road, and worried our trailer would not even fit into our reserved space. Third, I asked about wifi since the campground does advertise that they have wifi, and was told there was "no wifi in our site at the current time, and someone was supposed to be coming out to fix it". Since we arrived 2 hours early, we dropped our trailer in the overflow field and discussed the situation over lunch. We returned to the campground and advised the young ladies in the office that we would not be checking in after all (due to the above reasons). I expected we would lose the first night fee and maybe even the second night, which we understood. I asked them if they would consider refunding the last 2 nights of our stay and they declined. This site was electric only, tiny, NOT lakefront as described, no working wifi, and the campground was charging $101/night! I would have been glad to pay that for an adequately sized site ON the lakefront with at least electric and water. I asked the office to have their General Manager Lauren call me and they agreed. I asked for her phone number, and the office workers said "don't worry, she'll call you". We found another campground, then stopped back by the Leelaneau Pines the next day because I had not received a call from the General Manager Lauren. Again, she was not there, so I left my name and number and asked for a phone call. That was on July 29th, and today is August 5th, so I'm guessing I won't be getting that call. I would think the best way to handle a customer service issue would be to discuss it, maybe iron out a few things, offer a partial refund if warranted, or maybe even camper credit, to try to make thinks right? This being said, buyer beware, and choose your site extra carefully. Just because Leelaneau Pines thinks your trailer will fit into the site, doesn't mean it will, and that you won't be sitting on top of your neighbor. And certainly don't count on sitting in your chair and staring directly out at the lake from your $101/night lakefront site, because there might be another camper in your way. Lastly, if you have a problem, don't count on a phone from the office. read more