Recently attended a wake/service for a family member. Although everything in the establishment was beautiful, a lot of other things were not quite so nice. First, I have no idea how they could have made my loved one look so unlike himself. From overzealous makeup to being able to see stitches - it was awful. When we asked where we could tuck away our personal items, we were initially told to stow our things in the large closet near the front door. Um, that was a long distance from where we'd be spending our time. It took two more inquiries to find out that there is a closet for family right by the entrance to the viewing room. When the long day ended, it was nice to see that employees ( a couple of girls, under 21 years old, were around all day and we assume that this was their job) had loaded a cart with left over food, soft drinks, wine and beer. BUT, when we loaded all of this into our vehicles, a 12 pack of beer was missing. Just disappeared. Also, one of the folks who came for the wake had placed a bottle of liquor in the casket. It was also missing. We realized all of this the next day. When a family member called to inquire where the liquor bottle was, there was some hesitation on the phone and then finally an admission that the liquor was still at the funeral home. We went to pick that up. It should have been on that cart! You can't cremate a bottle of booze and it did NOT belong to the funeral home. We did not bother with the beer - we had no proof that their employees took that, but everything was intact until everyone attended the closed door service at 7PM.
It is completely unprofessional to have kept the liquor. And under age employees stealing beer? The people working here are disgusting, preying on the grieving and hoping we wouldn't notice the missing items.
DO NOT send your loved one here for any reason. Truly despicable actions dressed up in a pretty package. Not to mention the horrible job in presenting our family member for visitation. One star is too high a rating! read more