I would have rated this company with a 5 star if there was good communication between the scheduler…read moreand tech. When the tech arrived they didn't know what was wrong even though I had given all the info to the scheduler. However, the tech was very polite and informative. He had to replace the ice maker in my fridge. He had to order a new one and returned to install the new one 2 days later. It's working very well now.

We had two consecutive days of appointment windows that they failed to show up. I would not waste…read moremy time.

They do not show up for appointments. They lie constantly. I…read morerecommend you call someone else and avoid the aggravation that comes with dealing with this company. I am going on a week with no dishwasher. Waiting for the third time for an appointment each with 3 hour windows. So that makes 9 hours of sitting around feeling like an idiot for ever contacting this company.

Emil was the best! He got my new Samsung dishwasher up & running in my new construction home- The…read moreSamsung warranty ran out due to builder purchase way before home was built- I would definitely use Emil again- He knows his work inside & out- 2 thumbs up & 5 stars

Called for LG ice maker repair. Never called back. Called based on a recommendation. Left a message…read moreon a Saturday and no call back on Monday. If you need of quick service, look for another service company.

Recently used KrisApplianceRepair for a Refridgerator repair. He was quick to respond and to…read moredetect the problem. Installed the new part the next morning at a reasonable price for both the part and Labor.

Answered me promptly when I asked if they repaired sewing machines. They sent a reply right away!…read more Yippee!

Yuri came over and diagnosed the Samsung refrigerator cooling issue. I had you tubed the issues…read moreand saw how to repair but felt I needed a professional. Yuri was great

I was told I needed a new ice maker and the quote for the part was 300 more than the actual cost…read morewhen I checked online. When I confronted the repair person he then miraculously found it for the price I found. He then installed it and it didn't produce ice. He returned days later and said it needed a sensor. After a week goes by, replaced that and still no ice. Another week goes by for a return visit to tell me he can't fix it. I asked to be reimbursed and was only given back the labor cost. So now I paid 200 for an icemaker that still doesn't work. Absolutely ridiculous and am very upset. Don't use this company.

Excellent experience. I will call this company again if I have a repair issue. I appreciated the…read morequick service and learning they repair all types of appliances other than refrigerators.

Went here looking for a dishwasher for my mom and had a really good experience. Super easy in and…read moreout process, no pressure, and the staff was really friendly and helpful. They answered our questions and helped us find something in our budget. I also liked that they offered optional delivery which made things a lot easier. Definitely worth checking out if you're looking for used appliances without the hassle.

The refrigerator I picked out had a problem they sent a repair person they sent me another one due…read moreto a problem they made it good. They,worked with me and tried hard to keep me satisfied about my purchase.. it's my 2nd purchase from here. Misty was very helpful. They were good to me and I was willing to work with them. Everyone was friendly and respectful

Absolutely the worst company; they charge us $680 for a refrigerator part 6 wks ago, and never a…read morecame back to fix it or give us the part. The Attorney General's office of consumer affairs is investigating them, and they will be on the news shortly. Return our money we are seniors on fixed incomes, and had no fridge for a month till our daughter rescued us.

Called local Appliance repair to fix our dishwasher. When technician finally arrived, he looked at…read morethe dishwasher and said that the pump was bad. Paid for the pump. Several weeks later, they said the pump was in. Technician came and said he put the new pump in. It was working when he left. 20 minutes later the dishwasher was doing the same thing. Since then we have not been able to contact the company. When we call the phone rings once and goes to busy signal.

Helpful and up front with diagnosis. Didn't try to push or hard sell anything. Seemed very…read moretrustworthy

Came out fast and was honest. He checked all the components and found that there most likely is a…read moreproblem with the disposer or drain.

My appliance was taking a while to come in. My salesperson was out on vacation and the manager…read moreTrent stepped in. He expedited my appliance delivery getting my appliance delivered in a few days. He didn't make excuses but gave solutions. Stellar delivery service by McLeod, Omar and Juan were wonderful. I will only buy my future appliances here based on the professional services I received at this location. Totally impressive.

We recently met with Paul at their Fort Myers location on a Sunday morning, following a…read morerefrigerator malfunction. Since we had a ten year old Kenmore and Sears no longer exists, we decided to replace with a GE Profile (made in USA) Paul was experienced, professional and patient with us, and he assisted us in finding a replacement which met all of our needs at a competitive price. He was able to schedule replacement and installation within 48 hours, with their experienced full time employees. This was the first refrigerator we ever had to replace during our 62 year marriage, and Paul made us feel so comfortable with the entire process, we elected to also replace our 14 yr old original dishwasher, in order to match the refrigerator. Although the dishwasher required installation by an outside vendor with electrical and plumbing training, Bill Smith was their exclusive customer, and both appliances were delivered the same day as promised, and installed by properly trained technicians. Hats off to everyone at Bill Smith who helped turn lemons into lemonade, and eliminate unnecessary stress for us. Jon and Judy