Walk in for a prescription refill. Receptionist seemed to have a problem with African American…read more There were only two people both seem while we wanted to be registered in. No eye contact when communicating and the lack of urgency for our situation. All the while Dr. was pacing back and forth as if he was busy. The lack of compassion and bed side manners. Go only if you like the ignorance of our non professional know it all youth of today.

This review is specifically for the urgent care service I received on the 30th of March. Having…read morenever been to an urgent care, I can't really compare my experience to anything but I've also heard of co-worker's and friend's experiences in an urgent care situation that sounded way better than my experience here. Being fairly sick and not wanting to drive to Clayton/Richmond Heights area to see my primary care physician, I decided to drive myself to this facility which is only 1.6 miles from home. I came in and was immediately greeted by the woman at the front desk who then asked me what I needed. I told her I've had this cough for a while and I started having a fever 2 nights in a row and wanted to see someone about it. She asked me for my insurance card and an ID then called someone from the back to take my information. From the sound of it, the other woman who was in the back when I came in was training and needed some practice. When you come in, they have a sign that asks you wear a mask if you have a cough. They have a box full of it sitting on the check-in desk so I took one and put it on while I waited for them to check me in. Granted, the woman was still training, it still took a good half an hour to put in all my information and honestly, I didn't like how she asked me some confidential information openly instead of just handing me the paperwork or their ipad to answer these questions. She did hand me the ipad to do 1 medical history page but she openly asked other confidential information. There was no one else in the waiting room for most of my check-in time, however, I still don't think they should ask you some medical history questions openly like they did with me. In fact, one guy came in while I was telling her about my "surgery" which was kind of uncomfortable since I had to tell her what it was instead of just writing it down or typing it into the ipad while another person (who isn't an office personnel or related to me) was within a good hearing distance. Finally, I was made to wait in the exam room. Not a minute later, someone came in to take my vitals. She asked about the medications listed to confirm they were correct and the left the room. About 10 minutes later, she opened the door and asked me loudly if I was currently on a certain medication and left once more. I waited about 45 minutes from the time they took my vitals to when the doctor walked in to the exam room. He asked some questions, did his checks and left... Came back not 3 minutes later to give me some printouts of the services rendered along with the list of prescription. They had called it in to the pharmacy already which was nice. Overall, if I had to go to urgent care again I am more inclined to driving to Kirkwood instead and trying my luck over there. It's been over a week since my visit and my cough did improve and no more fever but I was just not that impressed with this medical facility. The place was clean enough but they could use some training on handling confidential information and patient's medical history.