I was matched with Paul Hostman from ERA Legacy in Pensacola through the Navy Federal Realty Plus…read morereferral program to purchase a home. Initially, Paul was responsive, promptly arranging viewings for homes we selected online. However, his service declined significantly after we submitted an offer. Paul failed to explain critical Florida-specific regulations regarding post-inspection repairs, particularly the dollar amount limitations for repair requests. Had we been informed, we would have structured our offer differently. We provided Paul with a prioritized list of repairs, but he included non-essential items and was vague in describing the repair expectations. Throughout the process, we received unclear responses about the status of repairs and no documentation, such as receipts or invoices, to confirm completion. Despite assurances that all repairs were done, our final walkthrough revealed that key issues, including an unsafe exterior deck and missing window caulking, were not addressed. The opposing agent pushed for an early closing, which we agreed to, trusting Paul's assurances. However, the promised caulking was never completed, and Paul stopped responding to our follow-ups. Regarding the deck, I offered to handle the labor if costs were covered, and Paul agreed, stating that if he couldn't get the other agent to cover the costs his brokerage would (ERA Legacy Realty). After submitting receipts for the work I completed, he never responded or followed through on reimbursement. Once the home closed, I was completely ghosted. Paul's lack of transparency, poor communication, and unfulfilled promises--seemingly to rush the closing--left us feeling misled and unsupported. I cannot recommend his services based on this experience. Two stars only because he did an ok job getting us access to homes we wanted to look at.

Terrible experience. We used this company sadly and after we wrote an honest and completely our OWN…read moreopinion and experience review ...they threatened to sue us...sent us cease and desist letters and did nothing but harass us. I made sure to report this company to USAA for what they did with letters and phone calls. Intimidation at its finest but no accountability for where they failed. It Was the worst experience with a realtor in our lives. Beware!!!!!!

I honestly cannot recommend our real estate agent enough. From the very beginning until well after…read moreclosing, she went above and beyond for us in every possible way. As a military family, We were moving across the country to Florida, which made buying a home much more complicated and stressful. She wasn't simply our real estate agent she became the person we knew we could count on. She was always available, incredibly patient, honest, responsive, and truly cared about finding the right home for our family, not just making a sale. She helped us through every step of the process, answered countless questions, handled problems when they came up, and did things for us that were far beyond what we ever expected from a real estate agent. Even after we closed and received the keys, she continued to be there for us whenever we needed help or advice. Thanks to her, we found a home that we absolutely love. What makes her special is that she genuinely cares about the people she works with. You never feel like you're just another client or another transaction. She treats you like someone she truly wants to help. If you're looking for a real estate agent in the Fort Walton Beach area, I would recommend her without hesitation. We would choose her again a thousand times over. She deserves every bit of success that comes her way. Thank you for everything you did for our family. We will never forget it.

A great Realtor for both buying a home and listing for top dollar. Easy to to talk to, and she goes…read moreabove and beyond what most agents have done in my experience. I genuinely enjoyed working with her both to buy and sell my homes. Highly recommend.

Jacqui was recommended by a friend and I am forever thankful for that recommendation. She exceeded…read moreall of our expectations and sold our home quickly and for more money than we had expected. I recommend her without hesitation. She is all of that and a bag of chips.

Jacqui-Luberto is the most amazing realtor ever ! We were first time home buyers and now we have…read moreour forever home! She promptly answered any questions that we had. The process was stress free thanks to her ! I highly recommend her! She's not just a realtor , she's family now !

We have bought and sold many houses through many military moves. This was the easiest purchase we…read morehave ever made. Alexis, Lisa and Donna took care of all the issues, getting quick responses, helping us finalize the inspection process, and necessary repairs. She knows so many people in Pensacola in so many different trades and professions that she shares with her clients. We feel blessed to have found her and developed such a great relationship with her and her team.

The Bolin team is incredible!! Alexis and Lisa sold our house within a matter of days. This is the…read moresecond time we have used them, because of the great personal service.

Susan was the absolute best. We had to sell our father's home in Florida while we live in…read moreCalifornia. She responded immediately all the time, very patient understanding and extremely knowledgeable. She even helped set up an estate sale for us. She was always so helpful and understanding and will Help you in whatever way she can. I highly recommend Susan for a realtor

Susan is wonderful to work with. She led us through this process so seamlessly and through the…read morecraziest months of our lives helped us accomplish this milestone. We are so grateful for all her help and expertise! We were dealing with some significant life changes through this home buying process, and she stepped in and helped us above and beyond the normal duties. She did our initial walkthrough for us and caught everything that needed to be addressed.

Troy is a very good friend of mine, and when I told him we were looking to buy, he got the ball…read morerolling for us. Since we live in Chicago, Troy wasn't our agent, but he found us an amazing local agent, and referred us to a lender. Here it is 2 months later and we are living in our beautiful new home! Troy was in touch with us and all parties involved, throughout the entire buying process. Without his help and expertise, I don't think things would have been nearly as smooth. Troy is a top notch real estate agent and i'd highly recommend him!

Susan De Leon is a wonderful realtor without whom I would have never been able to handle a move…read morefrom one end of the state to another. She made everything so easy for us and went above and beyond the standard services of a realtor to make our transition as easy as possible. I would recommend Susan to anyone who wants to buy or sale, she's the best!

Dean Sinibaldi. He was knowledgeable, attentive, and always had your…read more best interests in mind. Dean's expertise in the market helped the city find the perfect home, and he made the entire buying process smooth and stress-free. His professionalism and responsiveness were top-notch, ensuring that all your questions were answered promptly. I highly recommend Dean to anyone looking for a reliable and dedicated realtor.