Ok this is probably going to be a long review. This week I dropped my vehicle off to get its windshield replaced and I choose Lee and Cates glass because of its great reviews. Because of their business hours (8-5) I had to drop it off after hours and leave the keys. I thought no big problem and went ahead and dropped it off. The next day I was able to get off work a little early and pick it up before they closed. I also paid over the phone just incase I could not make it before they closed. It was pouring down rain and so I ran into the shop and they told me my keys were in my vehicle and that it was ready to go. I thought ok great, so I tell my ride that they can leave and I go and hop into my vehicle. As soon as I get in the brand new windshield was leaking water all over my passenger side!!! They forgot to seal that corner of the windshield!!! So I go running back in and tell them this. Unfortunately all their workers had left for the day so I had to leave it there another night. So I call my ride and thank god they hadn't gone that far. So the next day I call Lee and Cates and ask for three things. The first was an extended warranty passed their standard one of 30 days. The second was a letter to my insurance company documenting what happened incase the water damage cause other problems down the road. The last was a some money back. This was the first time I has ever asked for money back on anything, and I thought that I was well within reason for at least getting something back. Their response was No they would not extend the warranty and No they would not give me money beck because they fixed their mistake, but they would consider writing a letter. They then put me on hold for over five minutes and I had to hang up because my break was over. When I got to the shop I was told again that no they would not extend the warranty and no they would not give me money back. Then they tell me that no they would not write me a letter! I asked them if this was their final decision and they said yes. So after having to leave work early for two days, the inconvenience of having to find different people willing to take off early to drive me, and the water damage I got nothing back. I would not recommend this place to anyone because if this is how they treat their customers when they make a mistake I don't think they deserve anyones business. read more