Inappropriate daycare center the way me and my children were treated. They wanted services for my…read moreyoungest daughter there who is waiting on a second opinion requested by services this daycare recommended and pushed for a evaluation. The evaluation they asked for refused to provide services. After that they have been inappropriate. They won't give you incident reports or you have to push for them. One time my child needed X-rays from a possible finger that could have been fractured, this happened right during different long emails from Elina complaining about my 2 year old. and the other two were bodily fluids involved, I never got written incident reports and unknown if the other parents with children in the room received them. As we left today their worker worked, Elina, parked my vehicle with my children in and made us wait for her to get done then smiled at us knowing my autistic child just had to leave her daycare she is established with as her everyday routine and her worker that was there and me as a single mother might lose her job today. She drove very close to my car with my children in it. I take off work for this childcare center even if my child needs a bandaid put on at their request but no incident report give. They said if they call or put it in the app that is all they are required to do. Also if they have a hard day I pick them up leaving my employment. Because I was in a car accident that was a surprise financial burden and another thing that was being fixed well known by the owner they added more pressure by kicking my children out permanently and unexpected this morning. They use a excuse of payments but know very well they were getting paid and their transactions I was looking through because according to their statements I over paid them last month and wanted to clarify on this. They also said if a parent is late they can't return until the funds are paid, wrong they terminated my children today completely even though I was paying my co payment today. I dropped my children off with no knowledge of them not being able to be there today, prior evening was given a amount to pay and was emailed after I left and almost to work to turn around and get my children. The ladies in the office couldn't give me the incident reports I asked for again today. They got paid from the state already this month. They refuse to report many things unless forced by the state laws of reporting. Wisconsin Shares Child Care Subsidy Program paid them this month and my children didn't receive that amount of time of care. I wouldn't trust this childcare center and what happens behind closed doors. Also you pay a tuition fee over 200 a month. They had me bring lunches, snacks, and breakfast for my children and wouldn't even feed it to them half of the time. Would sit out in room temperature most of the time wasting our grocery money.

I really appreciate all the services the childcare center provides. All organic food, cloth…read morediapers, an educated and caring staff and so much more. Thank you, Casa!

EDIT: These are a different KKK than the one I originally had made some comments about, so I…read moreretract my previous statement. I'm sure they are very accepting.

This center feels so homey and the staff is like family. They are flexible with any needs that…read morearise. We love Kozy Kids!!

I would never recommend this place based on the experience I had…read more I signed my son up in the summer of 2022. When it came time to make the payment, I attempted to pay twice, but both times I was told that the card machine was broken. At the time, I was eight months pregnant. Shortly after, I had to be induced early due to complications. Five days after giving birth, I suffered a severe hemorrhage and went into cardiac arrest. Doctors performed CPR on me for about 30 minutes, and I was placed in a coma for two weeks. When I woke up, I had undergone multiple surgeries and had to learn how to walk again. My entire focus during that time was on surviving and recovering. Because of everything that happened, the payments had completely slipped my mind and I had honestly forgotten all about it during my recovery. During that time, the owner contacted me regarding two missed payments totaling $2,700. She told me that emails had been sent, but I never received any communication. When I explained the medical emergency and everything I had been through, I was met with a very rude response and was told that I needed to pay the full amount immediately or I would be sued. I never said that I wouldn't pay what was owed. However, I was extremely disappointed by the complete lack of compassion and understanding given the life-threatening situation I had just gone through. I was given no time or flexibility to arrange payment, even though I had been unable to work for quite some time due to multiple surgeries and a long recovery. A little compassion and understanding during such a difficult time would have made a big difference.

What a great place to have a kids birthday! Unlimited amount of kids and adults. You have the…read moreentire building to yourself with an upstairs full of exploring options. The downstairs is more of a physical adventure with a bouncy house and other fun things to burn off that energy. There's sample seating and plenty of tables for a birthday party with a full-size refrigeratorfor all your treats and beverages

What an amazing place and experience my son had here! When you join Learning Ladder, it's something…read morespecial. The teachers are amazing, all ages. This place has it down. Very communicative. The skills the teachers push are excellent! If you love your child.. this place does too! Thank you for some wonderful years Learning Ladder!

Avoid this daycare - and read the other reviews. This is not a daycare that fosters confidence in…read morechildren, or nurtures strong-willed or spirited personalities in my opinion. Save yourself headaches, heartache, money, time and just skip this daycare, there are plenty of better options around. If you have no other option at least get on another daycare's waitlist. It seems like the only thing keeping this center afloat are the teachers. Most of the teachers are great and truly care about your little one. They are the reason our family enjoyed our time there, but it seems like they desire more resources or help than the daycare will provide. At some point you might run into issues with the office staff as mentioned in other reviews. I'm not sure they even want to be in childcare - they barely show any excitement for the kids. The office staff (owner and kids) don't seem to be around to assist with classroom challenges. If your child is energetic and is deemed to have "bad behavior" you could have issues. We had our schedule shortened for one child, and then our child care terminated by email on a weekend, for BOTH of our children, without previous notice. The focus of day care should just be on giving the best care possible to your kids, but I didn't see that from the owners. I didn't see any passion, interest, or commitment for caring for your children - just collecting tuition fees. We are happy to say our child is now doing much better at their new daycare. This seems to be a similar experience when reading other families' reviews of this school. The office is far from family and working parent friendly. They recently raised tuition, cut hours, cut lunch, and implemented a $5 penalty for every one minute you're in the building after 5pm. We recommend reviewing these terms compared to other daycare options. This is disappointing to write because our start here was pleasant. We can't tell if the center has just declined in quality because the office is checked out...or we didn't notice these issues until our child grew older. We could write more on our experience but they'll come back saying we're just a disgruntled family - we're not. We just want to warn others of this place, as we wish we knew before. Wishing the teachers here the best, as they also deserve better.

Bring your children somewhere else! Kids here are repeatedly…read morebullied and assaulted by other kids with no adult intervention (staff refuse to intervene) and no communication to parents regarding these incidents. Staff collude with needy parents, gossip and spread lies about the other families...it's like middle school. Confidential family information is repeatedly shared with other parents. Choose another daycare and protect your kids.