placed an order to start the news paper was told delivery would start on Monday via mail delivery. Monday came and went no paper called they said it would be delivered Tuesday well it's Friday and still no papers. save your money they aren't worthy read more

1 star is pushing it. In the past 30 days we have received the paper 6 times before 9:30 am. WE have had days with no delivery, days the paper was at neighbors, and delivery between 1:30-5:00pm. So much for "early morning "delivery. The carrier told us he has 2 routes and we need to be patient. We worked with him for a while until the service simply did not improve. We registered a complaint of a missed paper after being told that papers were considered missed if not delivered by 9;00am by LC.Got a bill with $1.75 credit for 7 missed papers. The problem is the bill still was listed at over $45.00 and we paid for copies of the Sunday missed papers at the market at over $2.00. I called to cancel gave up and sent an email asking for confirmation the paper was cancelled. No reply. I need to figure out how to elevate my request for confirmation I am an ex-customer now read more

AWFUL! HORRIBLE! TERRIBLE! My 85 year old mother, who has been a paying customer for at least 50 years, is charged more than $40 monthly for what equals to literally 4 sheets of garbage per day! It must be the thinnest "news" paper in the nation. Though l have tried, unfortunately, she won't cancel her prescription. There is no Loyalty or Senior discount. I am about to contact them now to report yet another day that it wasn't delivered. Pathetic service for a pathetic paper. read more

I don't order paper, but I subscribe and pay a small fee monthly for unlimited articles online. No complaints.

This is the worst customer service that I have ever dealt with. As I am writing this review I am holding to talk to someone about my billing for 15 minutes. Yes 15 minutes to discuss my bill. When I do get someone on the phone I will be canceling my subscription. read more

I have lived at the same address in Clarksville, TN since 1989. I subscribed to The Leaf-Chronicle within a few days of moving in, since I am very interested in local happenings as well as national news. I stopped the paper three times between '89 & 2010 out of frustration with delivery and billing problems. Since then I have subscribed and unsubscribed twice because of the same issues. The last time I stopped it was in March '19. They continued to charge my bank account various amounts until I put a stop payment on them. Now, they are billing me in the mail, again with various amounts. For such a small amount it's not worth it to hire a lawyer. Their customer service is like a brick wall. I have never been transferred to another person for assistance. I've been put on hold for up to 30 minutes and disconnected twice. I am going to contact the BBB now and then try to find a number for the Gannet folks, who own this paper. My advice is to rely on Clarksville Now for your local news and weather. read more

Horrible paper and if you sign up once and cancel - they keep charging you and if you don't notice on your bank statement, they won't refund you. They charged us for months and we never got a paper. Called them and they refused to give a refund when we had NO SERVICE. On top of that, never asked for it. So...we paid for nothing. Very shady. read more