Spa accepts prepayments via Paypal on its website for bookings/appointments that are not available, as it apparently does not maintain its appointment system online, yet inexplicably still accepts prepayments. I called the spa after booking online, paying, and receiving a confirmation email, only to be told on the phone that there was actually no availability for the appointment for which I'd already paid. I am not sure at what point I would have been informed of this had I not called to make a minor change in the service (would I have shown up and been turned away?), why their website allows the booking of and pre-payment for appointments that are not available, and why the employee I spoke to had no idea how to fix the situation and needed to call the owner, leaving the situation completely unresolved. They had no idea how to refund my payment or use the Paypal system, and tried to get my bank account number rather than simply refunding the Paypal charge. This spa has no business accepting online payments if it does not keep track of the online booking system and thus cannot reliably provide the services for which it is being paid.
UPDATE: Heard from no one all day after staff promised a refund "right away" and when I eventually called to check, they told me "call back tomorrow" as the manager was "too busy" to issue a refund via Paypal, a process that consists of clicking a button on the Paypal website. However, the manager was not "too busy" to send me an email right before I called, asking me why my Paypal payment was blocked when he tried to accept it (it was blocked because I'd opened a case after staff had told me they "didn't know how" to refund it). Untrustworthy, unprofessional business.
****And by the way, the 5-star review this place has is from the manager himself, "Philippe G."**** read more