Terrible (or maybe I should say non-existent) customer service. Did not return multiple calls requesting a visit and an estimate. Don't bother. read more

Extremely Unprofessional Experience - Avoid Lavender and Lemon Company, Stratford ON I hired Lavender and Lemon Company to clean my home, and it was a deeply disappointing and frustrating experience. First, they brought in an industrial-grade carpet cleaning machine that was clearly not suitable for a residential setting. It caused electrical issues in my home, and I had to hire an electrician to fix the damage. I raised this with the company, and they took zero accountability. Next, they broke my shower handle during the visit and didn't take responsibility for the damage. They simply had no idea how to operate a high-end shower handle. While in my home, I also caught them sharing photos on Facebook. I had to ask them to stop and focus on their work, but they ignored me and continued using their phones. I'm paying for their time--they should be doing their job, not socializing online. They had aromatic oils warming and then poured a mixture of water and essential oils directly onto my hardwood floor, leaving it to sit--this is damaging and shows a serious lack of knowledge about caring for hardwood surfaces. They also did a poor job cleaning--my mirrors and windows were left with a film all over them, completely defeating the point of hiring professionals. The quality of work was sloppy at best. But the worst part came afterward. They accidentally sent me a text message that was clearly meant for someone else--presumably within their company--complaining about the state of someone else's home in detail. The staff shared identifiable information and extremely unprofessional commentary. This is a major violation of trust and privacy. They also complained about being short-staffed -- and frankly, I'm not surprised. It seems they have no clue how to hire or train competent staff, and the team they sent to my home reflected that. The lack of professionalism from top to bottom is staggering. After I ended services with them, I formally requested that my contact information be deleted. Despite that, I continue to receive promotional messages, which shows a complete disregard for boundaries and customer consent. In terms of value for cost? Absolutely not. Based on my experience, the service I received from Lavender and Lemon Cleaning Co. was not worth what I paid--not even close. I expected professional conduct and basic cleaning competence, but instead: * They damaged my property (broke a shower handle). * They wasted time on social media during a paid session. * They left visible film and streaks on mirrors and windows. * They had aromatic oils warming and then poured a mixture of water and essential oils directly onto my hardwood floor, leaving it to sit--this is damaging and shows a serious lack of knowledge about caring for hardwood surfaces. *They brought in industrial carpet cleaning equipment that was not suited for residential use, which caused electrical damage in my home and forced me to hire an electrician--with no accountability taken when I informed them. * They sent me a message meant for someone else, filled with complaints about a client's home--completely unprofessional and concerning. * Even after ending service and requesting removal of my contact information, I still receive unwanted promotional messages. * They also openly complained about staffing shortages, which reflects in the poor quality of service and their apparent inability to hire properly trained staff. An evaluation of value for cost: It was a waste of money. I received poor service, unprofessional behavior, and zero accountability. This company is unprofessional, careless, and disrespectful. I absolutely would not recommend them to anyone looking for trustworthy or quality cleaning services. If you value quality work, professionalism, and basic respect, I recommend staying far away from Lavender and Lemon Company- Stratford Ontario Canada read more

Hey Kelly from Branford, United States. You are reviewing a Canadian company. There is a USA based company called Lemon & Lavender, so I think that you reviewed the wrong company. Might want to take that review down, as it affects a small business in a small town in Canada. I just hired this company after a very quick response, a booking to see my home, an immediate quotation, and am looking forward to the first clean. I can refute your comment on that end. As far as the cleaning service is concerned, I will review again once they have been here a few times! It's so important to support small businesses in your community! read more