We stayed here a week and are planning to extend as I write this. This is a super boutique hotel ,…read moreright on the square. Dining, shopping and tours Right outside your door. We re on the fifth floor and are one of two rooms. Suites really. Comfy bed , great shower. Full kitchenette, welcome water in the refer, and we can have our clothes washed and returned. We booked the salt mine tour and Auschwitz thru the hotel. Simple. No waiting for confirmation that may or may not come thru. Instant approval, meeting point 50 meters away. Very nice host. Everything you want in a great stay

We booked the Venetian based on reviews we read through Trip Advisor and what was clearly a great…read morelocation. We knew we had made a great choice as soon as we arrived; the staff at the small front desk were warm, courteous and helpful. Located on the main square, the hotel sits on the pedestrian mall. Cars are only allowed before 10am, so if you arrive later it'll be a short walk (3 min) to the hotel itself. The entrance is placed between two restaurants, and is easy to miss, so pay close attention to the signage and look up; the sign is above a courtyard entrance. Don't be afraid to ask waiters or other people working in the area for directions, which is what we did. While this is an old building it does have a small elevator which was a pleasant surprise as we had quite a bit of luggage and there are a lot of stairs to get to the rooms. The rooms themselves are "all mod cons". Well appointed, air conditioned, with small kitchenette (plates, glasses, small stove and small fridge). The beds are firm but surprisingly comfortable, which seems a standard feature of Polish hotels. Another quirk in Poland are the duvets - it would appear that queen/king size duvets are hard to come by in this country, so we were given two single duvets for our queen bed (which happened even at the Intercontinental in Warsaw). They are however lovely, fluffy, warm and cozy. The hotel also has a washing machine and dryer available and they will provide you with detergent if you need to do laundry - which is super nice if you've packed light for a long trip. The staff, as we mentioned, were fabulous. Although one of us speaks Polish there would have been no issue if we were both unilingual Anglophones. All the staff spoke fluent English. More importantly they are eager to help with any requests you might have. In our case recommendations on restaurants, directions and help with tours to the Salt Mines and Auschwitz. While we never did this we also found out that some guests would give them a grocery list and cash, and they would go get the requested items for you - outstanding. They were also quite fun to chat up, and we grew quite fond of our hosts. The hotel is located on Krakow's main square, which is surrounded by a beautiful green belt which made for lovely strolls. You'll find lots of restaurant options in the square, as well as some shopping, and marvellous ice cream everywhere you turn. Our favourite food kiosk was just off the square, very near the hotel, serving marvellous potato pancakes with great sauces. We've forgotten the name, but it's easy to find. Take a left from the hotel entrance, walk about 25 meters, and look for the people devouring these yummy pancakes on the small, stand-up tables out front. Perhaps best of all for us is that the Venetian is located near the Jewish Quarter. A 15 minute walk took us to some great restaurants (more funky than what you find in the main square), the popular Zapiekanka stands in the Kazimierz and some great bars. If you're look of for a really funky place to hear great live music while enjoying ridiculously cheap drinks look for Alchemie; for us it was like being in any one of a number of our favourite New Orleans bars/music venues. A great vibe! Another convenient aspect to the location was the short walk to Galleria Krakowski, a popular and fashionable mall. The walk to the mall takes you to a pedestrian underpass with a wonderful fruit stand which became absolutely addictive with their perfect and super-flavourful strawberries and peaches. The mall also has a PLAY store for those of you with an unlocked phone, where you can buy a SIM chip and pay-as-you-go airtime (buy the airtime with your credit card and not at stores... (Long story). Overall the Venetian is a great hotel that we highly recommend.

The rooftop bar here is amazing. Not only do they have a great wine and cocktail list, but the…read moreservice is impeccable. Plus, hard to beat the views. Strongly recommend

The staff was so helpful and nice. The room was huge and we had a wonderful stay at this hotel. I…read morewouldn't recommend the breakfast necessarily. It was very expensive for what it was but other than that I recommend the hotel high.

How would you feel if you asked your server to choose a bottle of wine because you couldn't read…read morethe menu and your server served you a 900-USD bottle of wine without informing you of the price? When you complain the manager says "oh well we are known for an excellent wine selection" Theft occurs at this hotel!

I really did like the place, design and colours are very like myself , obviously it is individual…read moretaste and likes for it but I like the tones and shades of the place. First of all it is 5* hotel in the Krakow city centre, I was attending private event in there and visited Café Ulala and Burlesque Club.. Both places are beautiful and comfortable. And both are in the same building as hotel. Upstairs in the café you can eat and have a coffee in warm and soothing colours. Downstairs is club with music to dance and bar to have a drink, also the cloakroom is available. It is modern and sophisticated in the separate Diamond Room which is in white and diamond colour. In between the floors is great staircase leading to the rooms , covered with carpet. Great chandelier is really nice. Staff was very helpful and polite, drinks served and made quickly. Prices are decent but the place is luxurious and worth to visit. I like the adaptation of the building... Worth to recommend for people with good taste...

Staying at Puro was an amazing experience to say the least. For starters it's absolutely stunning…read more Secondly, the concierge staff is on point 24/7. They are attentive, kind, thoughtful, and helpful. Now to dive a bit deeper, the rooms are lovely. The aesthetics are pleasing, there is ample storage space and a safe. Everything is controlled electronically which is pretty cool, however there are those one off glitches in the system. I would encourage them transition to an iPad from the Samsung tablet, but I could just be bias haha. There is a cute breakfast spot with freshly baked goods, a restaurant and bar on-site. Did I mention the indoor and outdoor lounge areas!? All are spacious and wonderfully designed. Guests also have access to the on-site spa which is equally lavish and refreshing. To put it simply, 10/10 would stay again!

This is a great hotel. It is very stylish and modern. The personnel is very friendly and helpful…read more There's a coffee machine downstairs. Make sure you close the window, when using the AC.

We really liked this property. It was perfectly located between old town and the Jewish quarter…read more We went with a mini suite and it was perfect. Well appointed and spacious. Breakfast was good and plentiful. The front desk and restaurant staff were very friendly. Oh, and the refillable water right down the hall was great. We'll definitely stay here again if we find ourselves back in Krakow.

This hotel is one of the best ones we've stayed at in Poland. The people are great- very helpful !…read moreGreat customer service from check in thru our entire stay. Walking distance to main market square, galleria, restaurants and tourists attractions. The breakfast buffet has great selections and very tasty. I would definitely recommend this hotel. The room was clean, and stocked with coffee and tea. Dominica and Kanstantin were very helpful upon our arrival. Wifi was great! Cant say anything bad about this hotel. Will definitely come back!

The room was great in size. It was pretty much a studio apartment. Good size bed for 2, futon &…read moredining room table & chairs. There was also a kitchen with a sink, stove/oven and small refrigerator. There was no microwave. The bathroom was decent especially with all the shelving space you'd have to put your things. There was also a towel heater that I cannot comment whether or not it works because throughout all of my hotel stays this far all have had them and none have worked. So, I never made the attempt. There are unfortunately many negative notes you must consider from my experience. The floors were a little dirty and sticky, the futon had stains as if it were from some bodily fluid. One of my major dislikes is that the room would smell like smoke because there is no A/C and if you leave your windows open which most would otherwise it'll be on the hot side the smokers are allowed to smoke on the balconies which are right outside the rooms. So, if you're s smoker you maybe tempted to smoke and if you're attempting to quit, then it's your worst nightmare. But if you're like me and dislike the odor of smoke especially because I don't then you won't like that. The refrigerator stinks. So, unless you're storing sealed bottles for the purpose of chilling; I wouldn't use it. I also appeared at 2:00 PM as when they said the room would be ready and had me wait for 30 minutes before someone would come open the door to get our bags to then go to our room. There is a main gate door that you have to go through that you have to call through an intercom and if you get no response call the number posted. Then within the building you can check in. If you don't mind walking up several flights of stairs it's not a bad choice of all that doesn't bug you. If you have any trouble going up and down stairs, let alone 5 flights probably not the best of choices. I gave a four star rating based on the room and giving them the benefit of the doubt. The location is great. Walking distance to everything. Especially the bus and train terminals and the mall. You will have to pay a local city tax which is fairly cheap. They are also kind enough to allow you to leave your luggage before check in and after check out if you'd like.

This hotel was absolutely brilliant! The rooms were lovely, I loved the vibrant and modern interior…read moredecoration. I had a single room with beautiful and colourful parrots. It was comfortable with a double bed and excellent and clean facilities. The staff were wonderful and very helpful. They gave us excellent guidance and recommendations, we also booked a couple of trips through the reception. They were so accommodating and we were able to have a relaxed evening drink in the bar/breakfast room. The staff really made us at home and were always polite and considerate. The hotel is close to shops and is only a 10 minute walk to the nearest tram stop, which takes you straight into the town centre. The excursions also pick up directly from outside the hotel. I would definitely go back based on the pleasant and wonderful experience.

A big disappointment. Unbearable heat…read more When you see pictures of the lobby and feel the comfortable climate, it seems inviting. But then you walk into your room. It was like crossing into a bad neighborhood. The rooms are uninhabitable in the summer as it was hotter than outdoors with direct sunlight and no climate control. It's a noisy street as well, so it meant trading an open window for the sounds of noisy cars. The rooms themselves are quite bad with exposed concrete and torn wallpaper. Ultimately, we had to check out 2 days early and move to a hotel that didn't have unbearable heat in the rooms. They did not offer a refund on the 2 days we would not be staying. 1 star since 0 is not an option.

This review is pretty much a mirror copy of the Raddison Collection Hotelthat were we stayed in…read moreWarsaw. Same model, outstanding service. A very spacious and lovely hotel with a terrific staff. We came into Krakow v ia rail and walked toi the hotel which took approx 20 minutes. It was a beautiful-spacious room with plenty of sitting and working area. There are also plenty of outlets and USB ports next to the bed. Speaking of beds, this was one incredibly comfortable with really nice pillows. It made sleeping really easy. I also limed the ice maker by the elevators. The bathroom was very spacious with a big tub and shower. It really took a big step to get over the big tub. The pressure was good and the water was hot. Made for a perfect shower. We did not watch a lot of TV (mostly in Polish except for the news channels.). There was also plenty of closet space and shelves. This was really a five star hotel. Another highlight of the hotel was breakfast. It is an amazing breakfast with any hot / cold food you can think of. They also make fresh omelettes, french toast and pancakes with a few meats to choose from.. The fresh breads and muffins are also amazing. There is a variety of juices and other drinks. The hotel packed us a boxed breakfast one day which was great... Juice, water and a wrap. The chocolate muffin was also great. The hotel was perfectly located in town minutes from the castle and a reasonable walk to the old city. It was a pleasure to stay here and look forward to the day we come back. KUDOs to the team at Radisson Blu.

This was a lovely hotel with a lovely room and staff. Overall, the hotel was clean - and the bed…read morecomfortable. The restaurant also had a nice surf 'n' turf buffet that was worth going to. The staff were always willing to help out and, in particular, one bartender/server named Piotr was an absolute delight to interact with and have serve me and my friends. The location of this hotel is also great, as it is near old/downtown Krakow (2/3 minute walk across a park/plaza and you're there). I'd happily stay at this hotel again, when visiting Krakow. The only thing preventing me from giving this hotel five (5) stars is that it didn't offer anything extraordinary. As I said, I have no real issues with the hotel - it was clean, great staff, great location - but it didn't offer anything so spectacular so as to warrant a full five stars (which to me is "above and beyond.")

The 6-person room was AMAZING. I stayed with 6 friends (you can ask for an extra bed) and the suite…read moreis beautiful, clean, has 3 pull-out couches that can each sleep 2 people AND a queen sized bed in a separate room. The suite has it's own kitchen and nice furnishings. The shower did not always have hot water, but you could use the showers for the 10-person rooms which worked great. I would DEFINITELY stay in the suite again! However... Our first night there we stayed in the 10-person rooms, which were much less nice. People at the desk were always friendly! The wifi is pretty spotty, but you can use the 3 computers that they have in the lobby/check-in area at any time of day, and they always had internet.

Love love love this place. We had a very enjoyable 3 night stay here. It started off with a very…read moredetailed and friendly welcome by the front of house staff who explained how the room worked and gave us recommendations of attractions to see, as well as good restaurants and bars to visit. The suites themselves are spacious, with a mix of old style furniture, a large sized bed and mod cons like a microwave, hob and dish washer. Coffee making facilities, satellite TV and Wifi are also available. The location is also perfect, situated just over five minutes from the central square. What really made the visit were the staff. They are so lovely, friendly and humble, always wanting to help and give as much advice as possible. I really can't say enough good about things about them, which pretty much goes for Polish people as a whole. Highly recommend staying here, you will not be disappointed.

This is a very well maintained hotel. Walking distance to the central square. Spacious…read moreaccommodation for the price per night. Staff is very generous and accommodating.