I've been coming to see Dr. Edwin Yau for the past 4 years. This is a very busy place, so be…read moreprepared to spend more time than you expect in the waiting room, even with an appointment. Dr. Yau has a kind, compassionate, and gentle manner and I am always pleasantly surprised when he takes a genuine interest in my life, what I've been up to, etc. answers all my questions, and doesn't rush with anything. (Which explains why nobody gets their appointment on time. :) ) I also appreciate the other staff. One time I had painful 2nd degree burns from an accident; couldn't really go anywhere, and one of the nurse practitioners "held my hand" through text messages, advising me on wound care at home. The same thing happened another time when I had an infected spider bite. My only minor complaint is how busy they are and sometimes phone calls are not returned, or questions take an extra phone call to be addressed.

This office needs serious improvement in how it handles disability paperwork and patient…read morecommunication. My mother (an inpatient RN) was evaluated here for joint issues and was placed on two months of medical leave by her provider. However, when we requested completion of the SDI (DE 2501 Part B) form, the office refused and told us she needed to attend physical therapy first. We followed that instruction, only to have the physical therapy office clarify that they do not complete SDI certification--this must be done by the treating medical provider. When we returned, the front desk then insisted she would not qualify for disability, which is not their role to determine. Eligibility is decided by the California Employment Development Department, not administrative staff. This resulted in unnecessary delays, multiple visits, and completely avoidable confusion during a time-sensitive situation. More concerning is the lack of consistency--placing a patient on medical leave while simultaneously refusing to complete the required documentation does not make sense. Patients should not be sent back and forth or given incorrect information. If the office chooses not to complete disability forms, that policy should be clearly communicated upfront rather than shifting responsibility and providing misleading guidance. Just to be fair, the first NP encounter my mom had was pleasant and professional. But the administrative handling was disorganized and unprofessional. This process needs to be addressed.

My concern is the lack of communication this medical group team have when it comes to patient care…read more They not only not notify patients but also are unsure of what is pending. This is a primary care office, which means that patient rely on their provider to advocate for them. When they don't know the disease process, or the diagnosis, or who the last provider who seen the patient was isn't that kind of concerning. When asked for the last provider name, the doctor here said that she will have to transfer us to the front desk as of chart review isn't a thing. When asked if Dr. Shinobu Luisa Kaneko is practicing, the MD said that she is only doing telemeds now. So really the practice is no longer with that primary as a primary. Why is it a bit misleading on who the provider is? Had a follow up appt, but the follow up seems like they did not do a chart review prior to the last visit and not brushed up on the patient's profile as well. Reviews are in hopes that they improve. Will do a evaluation in 2025.

To update, Dr. Barua no longer practices here apparently. The entire office is still branded as Dr…read moreKaneko, there are even "Kaneko Health" ads all over the office, which weren't there before, yet Dr Kaneko doesn't even practice here. When I asked the staff again they said she is only doing telemedicine but then I asked who is performing the PRP Microneedling that is advertised all over the office and apparently Dr Kaneko does it. So it appears Kaneko is only seeing patients who are paying CASH to see her. There is a new male doctor who is here who was a little off to me, I didn't exactly trust a lot of what he was telling me. And he gave me completely different advice than Dr Kaneko did in the past, so obviously there is a misalignment with the mission of this office. Are we more about a holistic approach or tossing me over to specialists for medication? I can't really trust this office anymore. I get what the doctor is doing in terms of building a more "private" practice catered to women's menopausal health, but do not string along the patients who want to see you. terrible business practice.

Dr. Tseng is my family doctor and we could not have found anyone better for this role! When we…read morefirst went into his practice, Donna greeted us with warm welcome and the whole place was super clean and refurbished. Doctor Tseng is always patient with my health questions. One night when my dad felt extreme sick, I called Doctor at 2am and without any hesitation at all he offered his help and visited my house (we live very close by). This level of dedication and care meant more than the world to us in that moment. Doctor Tseng is the hardest working doctor I know and there is no one I trust more with my family's health.

Incredible experience while being there, not only just a super clean and comfortable place, people…read moreare so nice and helpful especially a very sweet lady called Donna, thanks a lot.

The parking lot is a bit cramped even though it looks big. Easy to get in and out for an…read moreappointment. My grandma goes here for her doctor appointments whenever I've taken her since she can't drive herself, the staff is nice and the appointments are fast, efficient.

Very clean and the ladies are very professional and nice. My doctor is very strict with my issue…read moreand very helpful.

Many years ago, I had a traumatic experience with this doctor. After taking the antibiotics he…read moreprescribed, I broke out in a horrific rash all over my body. It was so bad I was crying from fear. Instead of helping me, the doctor was incredibly hostile and shouted that it wasn't his problem. He refused to provide any medical advice or treatment. I had to go to another doctor to save myself. I will never forget how I was treated--with zero ethics and no compassion. As a Thai person, I expected better. This doctor needs to be ...for how he abandons his patients in their most vulnerable moments. The emotional trauma he caused stays with me to this day."

I have been a patient of Dr. Bhava for more than 10 years. He is a great physician. He spends…read moretime listening to your concerns and provides appropriate care. The staff is very kind and helpful.

They were able to help my son with his dental work. Providing us with sooner appointments when…read moreneeded. Very happy I found this group

This office has two sides, one dental services and the other mental health services. I've been a…read moredental patient for years. From Chinatown location to their old mpk location to this new mpk location. From Dentist Edward to now my favorite Dentist Kelly. Office Receptionist, Elm has been with the group since my changing to mpk old office. He's super welcoming, and efficient. He really makes the office feel like anyone's local office. I've been to other dentist offices, trying to find better deals to services before. It's difficult to find good dentist out there!! And one who cares to educate and better my dental life each time. So I've stuck with this group ever since. Dentist Kelly has empathy and understands the struggle of chronic illnesses of autoimmunity. So I trust she'll be proactive in looking out for my mouth health and such. She's such a great teacher!! She explains a lot, and helps take you through steps. She's verbal and has such a delightful cheery personality. Free parking. Lots of parking with access to new electrical vehicle charging equipment too!

They really do nickel and dime you for everything at this office. I came in for my physical and…read morethey charged me a copay for my visit. However, preventative care is 100% covered. When i inquired about it, the front desk person told me she didn't have me down for physical. I asked what did she have me down for? And it was a physical. So then asked if there was any other medical needs or questions i needed to ask the doctor today? and when i said no, she refunded me my copay. A week later, someone from their office called me and asked me to come in so i can discuss my blood results with a doctor. They also gave me the option to do this over the phone and SURPRISE!!!! THEY WANTED TO CHARGE ME ANOTHER COPAY!!!! At my old PCP, they did not charge me a second copay for discussing my results. if you don't want to be nickeled and dimed for everything, then i suggest you look for another doctor's office. But i would say the doctor's here are actually very nice. They do listen to your concerns and i did not feel rushed during my appointment.

I question the authenticity of the positive reviews that initially drew me to this clinic. In my…read moreexperience, the doctor exhibited a troubling need to exert strong control over others and demonstrated minimal compassion toward a severely ill patient. Upon learning that the patient had sought emergency care at another hospital--while still honoring the scheduled appointment at this clinic--the doctor became visibly upset and subsequently refused to continue providing medical services, despite the patient attending the appointment as planned. This highly unprofessional behavior has led us to consider filing formal complaints through the appropriate channels."

Dr. Lee is profession, great bedside manner, experienced, and friendly. Our family has been going…read moreto Dr. Lee for decades. We highly recommend him. It's worth the wait for the appoint or walk-in visit.

Dangerous. This doctor is evil and nefarious. This doctor won't genuinely cure you. He will keep…read moreyou sick and continue taking his medication. He is not treating you as a patient. He is treating you as a walking ATM. The first thing the office ask you is what kind of insurance do you have. Their office is running a business and you are a walking wallet to them. He charges $250 for 1st time visit and you will only get 3 minutes of of his time. Other doctors offices only charges around $75.00. He charges 3.5x as much. Even a Urgent Care only charges $150.00. He lied to me that my condition won't improve and told me to take the medication continuously. He won't educate you on how to improve your health. I didn't even get to speak to him for 3 minutes and he left to another room for another patient. When I was rushed out of the office, i ask the front desk lady can I ask the doctor another question. The doctor supposed to answer questions the patient have. Not just sign our name on the sign in sheet and he gets paid. Never come back again. he will also push you to take all kinds of vaccines. The more vaccines he gives the more money he will get. This doctor is also a drug pusher. He even have a glass case that advertised certain medications. This office can't even document my information on the charts correctly. If you read this review and still want to visit this office, you're sadly mistaken.

I was looking for a new primary care doctor after my long time doctor hired the rudest staff on the…read moreplanet. When I called to make an appointment, the front desk was pleasant and polite (phew!) and quite efficient, asking me to text my insurance information to verify coverage. When I called back 30 min later I was able to get an appointment fairly quickly. The doctor himself is very kind, patient and thorough, addressing all my questions. He recommended a colonoscopy and mammogram, and even referred me to a specialist I can look into. My prescriptions were sent electronically to my pharmacy, so I can just pick up when they're ready. The doctor and his staff speaks English and I confirmed they speak Mandarin too, great for when my parents are in town. There was a patient that came in as an emergency, and I was glad to see they accommodated him politely. Glad to finally find myself a solid primary care physician! P.S. they are moving a block down in Aug. 2024.

Don't come to this doctor worst place to be been waiting for a referral from him for 4 months he…read morenever put the referral in