I'm giving them a 3 because the advisors are very nice and knowledgeable, but they failed to submit…read moreall the online forms necessary and now we're in trouble with the IRS, which I wish on no one ever. Even though we paid on time and filed on time (except for the forms that didn't go), the IRS is now paying "special" attention to us and the problem has now caused them to audit 2019 as well. We paid and filed everything but now it's just this complete nut roll of a headache to prove it. The thing that really chafes my hide -- more than anything else-- is that this office doesn't bother to answer their phone or return messages and even though it's December, their voicemail answering system says that it's currently January (2021), so they haven't changed it in 11 months. Since we've moved since filing, I don't have an extra two hours everyday to drive there and "hope" someone might be in the office. Apparently they want you to do everything online, so after being absolutely exasperated about not receiving a return call after three messages, I went online and realized I can book an office visit that way, which I will do asap. Having this office on Conway is convenient, but with the headaches caused and lack of response and do to a move, we will be moving our business elsewhere. I hope this office does help us through our troubles in the meantime though. There's nothing more frustrating about working all your life and paying taxes on time, in full and yet being mercilessly hunted by the ITS....especially as such a small fish with only HR Block to help defend us.

Beth Blair is very knowledgable and friendly! Very happy with my experience here.read more

Jana was super helpfull and super sweet it was easy working with her she was very informative and…read morehelped me understand exactly what to due in each step

I had the best tax preparer, not only professional and knowledgeable but friendly and able to…read moreanswer all my questions and concerns. It was fast I didn't have to wait in a long line and it was an over all great experience. I will for sure go back to them next year to file taxes and will recommend them to friends and family.

I went to the location on Oak st last night and have never felt more uncomfortable. I understand…read morepersonal questions have to be asked due to tax purposes, but once I told the man I am married filing seperate, he started making assumptions. He told me that it is a nasty way to file and I am taking advantage and taking all the money for myself without even knowing who I am or what my situation is. He started telling me that he hates when women file this way and it is just nasty and his whole demeanor changed. I will never go to this location again.

The food was prepared fresh! I ordered online and it was ready when I arrived to pick it up.read more