Worst experience of my car buying life. DO NOT RECOMMEND - Dishonest Dealership and Poor Service…read more I strongly advise staying away from this dealership. When I purchased my new car, they promised to pay off my lease in full. Later, they claimed that was never agreed upon and left me with a final bill on a car I no longer had. The extra charges were the direct result of how they handled my old vehicle -- not because of any delay on my part. Communication has been terrible. I called, emailed, and left messages for four months with no response. They still owe me $324 after failing to properly handle the payoff before selling my car. They also changed the terms after the deal was made, increasing my monthly payment by over $30/month. On top of that, my brand-new vehicle had broken safety sensors within the first two months, and they implied I caused the damage. It took weeks to repair, and the only loaner offered was a truck -- not ideal after switching from an electric vehicle. To top it off, the shade inside the car fell out shortly after purchase. This has been the worst customer service experience I've ever had with a dealership. They do not honor agreements, avoid accountability, and leave customers paying for their mistakes. I will never return here and strongly recommend that others avoid this location as well.

I didn't have a good sales experience with Steve R. and the sales manager they were very…read moreunprofessional with the handling my deal and that is why I have not been back there

The crew is nice. However, I won't be getting my service done there any longer. I started having…read moreGoldstein do my work. Recently, I took my 15 jeep in for an exhaust leak. They wanted to charge sooo much money for the part, a little more than 400 bucks. Not to mention they wanted to nickle and dime me to do simple tasks like replacing cabin and air filter, which I did on my own when I got home. I am annoyed that my exhaust rotted on the inside only 40K miles and it wasnt covered under my warranty. You can imagine parts plus labor was ridiculous! I decided to get a second opinion at Colby Body and Fender when Goldstein gave me an outrageous quote. Colby got me right in, charged me way less, and the owner explained everything to me and didn't treat me like a dumb woman. He also shook my hand at the end! My advice: dont use their service dept Get a second opinion from shops that are just as qualified but care more for the person than they do the profit.

Tried to charge me for brakes and rotors on all 4 wheels backs maybe but still would have passed…read morefronts had 3/4 pad rotor was good. Bunch of thieving @@@@ bags.

Salesperson Bill Kane could not be more professional, friendly, and patient with this old man…read more Thank You to Bill Kane

I had a great buying experience with this dealership everyone was very nice and helpfulread more

I'm from MA and got a puncture in my new Lexus. The folks at New country couldn't have been nicer…read more They fixed everything and was on my way home within a few hours. Ray from service was excellent.

One Star because of dealership's poor customer service due to overbooking appointments…read more Four Stars for technicians and service advisors. I had a Monday, Jan. 6, 2025 appointment which was made five weeks prior and confirmed for routine maintenance (Warranty) on my 2021 Lexus RX 350. 9:30 am --Arrived on time and checked in for 20,000 mile checkup which was only tire rotation, battery check, and fluid check. Went to waiting room which I noticed was full to capacity. First clue as to what was to come. 10:30 am --Checked to see if work was completed. Told no. Returned to waiting room. Lucky to find a chair. 11:15 am -- Went to Service Manager (who was pleasant) to say I needed my car to get home to relieve caregiver. 11:25 am --My car was brought out. It had been vacuumed but not washed. I needed to leave. Paid my bill. Complained about amount of time for appt. In waiting room, I had heard from several that this happens often because of overbooking. It was a ridiculous amount of time for a routine appointment with little work to be done! If they asked/called, I would have rescheduled my appt. Problem is franchise/corporate greed which allows over scheduling. Profits come before customer satisfaction. As customary, I received an email customer satisfaction survey from franchise. I gave a detailed account of my bad experience. Shortly after, received another survey from corporate. I expressed my dissatisfaction again. It has been about a month, and I have not been contacted by New Country Lexus of Latham. This is unacceptable especially when the follow-up survey stated: "We want 100% customer satisfaction." I have not experienced these problems with the BMW dealership and the Accura dealership.

Great selection in Latham, NY with friendlg snd courteous salespeople. I had fun with the staff and…read morethe process of getting my new Acura RDX went smooth and hassle-free.

Fourth time bringing my car in, spent over $7k in a month and they keep not fixing what I asked…read morethem to fix (I ended up breaking down in the middle of nowhere), saying I need other things, breaking new things, they won't provide any customer service bc they don't text back, I spent thousands and they didn't even wash my car. Horrible dealership not luxury at all do not bring your car here. Other acura dealerships are not like this. Unfortunately the Latham location is the one I live near now, and I have to keep going back to have them fix the problems they made, but after this I will never go here again.

Cadell went above and beyond in helping us purchase our vehicle. He was highly professional and…read morewith us every step of the way. If you need to buy anything Volkswagen, he's your man.

Everyone can give 5 stars when taking yo the salesmen buying the new car, buy the straps make sure…read moreyou understand your warranty Thoughts and of dollars in service fees3k just to get it right fur a "faulty part" 70 k miles I've been a ve person from when I first got my license 40 years ago After cosmetic package - carpeting falls off my seat Shifter splits That's not covered either Buyer beware No more VW or at the least no more nemer for me

Had my truck in for a no-start issue. Mike Hunter was my service advisor. After a few days there…read morethey could not replicate the issue. Truck has since started fine. In the end they waived the diagnostic fee which was very fair.

They use hard sell tactics. I asked about a specific vehicle, they didn't have it in stock and…read moreinstead of saying so, they brought out a similar make and model without saying this isn't the vehicle you asked about. The sales rep disappeared for a weirdly prolinged amount of time, so I went to the bathroom as a test. Sure enough, he immediately reappeared while I was away to start a rapport with my wife who was not buying the vehicle. We get to the test drive, he still doesn't say this is a different vehicle. I had to specifically ask him and he tried to dodge the question. Afterwards I asked about finding the vehicle I wanted instead of the one I drove. They can source a couple options for me, but they couldn't tell me how much they cost without first knowing how much money I have. We said we'll consider our options and get back to him. The sales rep immediately runs to get his manager. The manager, who immediately tried his pitch to my wife ignoring me, is very concerned that there was a miscommunication, and I said if you can't tell le how much a car costs I can't agree to buy it, and for some reason the vehicle doesn't seem to have a price until after you know how much money I have. He said that's incorrect, they can absolutely look up the cost of the vehicle, but they just need to know whether or not I can afford it first. I already decided I'm not buying, but for the helluvit I told him what I can finance through USAA and how much money I can put down. Magically, the car cost only 1800 above my range, but only if I finance through Ford's bank, because they're giving me a $4K discount to finance through them. Is is 0% interest for all five years of the loan. Also, I can't see the terms of the loan in writing until it's time to sign the paperwork.

It doesn't get any better than J & D. Always reliable and trustworty. Jerry, Dave and Mike are…read moreoutstanding. For example, AAA brought me gas on the Northway when I ran out...their tech put DIESEL in my gas car. AAA had to come back and tow it to J & D very earl on a Saturday morning. Jerry spent the whole day (thet are normally closed on Saturday) getting the diesel cleaned out and getting me running again, super customer service. - Jim N.

The kind of Service Station where the technicians are knowledgeable and honest. I brought a used…read morecar I was thinking about buying in for evaluation. They could have made a bundle on the work it needed, but instead they strongly advised against buying it. I trust their recommendations and work.

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

The worst experience I have ever had was at this dealership. Extremely unqualified racist,…read more "assistant manager" Named 'Wil' or 'will' who might actually be the toilet cleaner of the place, has no idea how an "assistant manager" should conduct himself and communicate with their customers. Instead of approaching people by introducing himself, he comes to you asking "what is your question" then goes to try and snatch papers from your hand when you try to communicate your frustration of an increased price that you never signed or agreed to. Every dealership I have visited will quote you one price with all fees and taxes included, this dealership does not. They will provide you with a quote without adding or mentioning taxes, and when you arrive they have this 80 year old 'tuff guy' who embarrasses himself trying to intimidate you. Keep an eye out for the clown with the colorful sneakers limping around.