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    Lash Bar

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

    By appointment only

    Services - Lash Bar

    Waxing

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    10 years ago

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    European Wax Center

    European Wax Center

    4.3(270 reviews)
    2.4 mi
    $$

    I arrived as a new customer 20 minutes early, expecting to fill out paperwork. The receptionist was…read morevery pleasant and explained the strict 9-minute late policy, then scanned my driver's license (I wasn't sure why that was required). While I waited, three other customers were taken back even though my appointment time had already passed by about 10 minutes. When I asked about the delay, I was told they were running behind. I agreed to continue waiting, but after a significant additional amount of time, I decided to cancel my appointment and leave. If customers are expected to follow a strict punctuality policy, the business should hold itself to the same standard. Respect for customers' time should go both ways

    I had a really frustrating experience with the front desk today Thursday September 4th. I called…read morethis morning at 10:54am to reschedule my appointment and was given a new time of 12:15 PM with a waxer named Tiffany. When I showed up for my appointment, the front desk told me I was never scheduled and they couldn't fit me in. This was extremely inconvenient. They told me to come back at 2:45 PM. When I returned, I spoke to the manager, who is named Paige. I was really disappointed with her response; she didn't seem to care about the mix-up or my inconvenience. On a positive note, my waxer was amazing! I believe her name was also Paige (or something very similar). She was kind and did a wonderful job. I would absolutely recommend her, but the front desk's lack of professionalism and really made this a disappointing visit.

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    European Wax Center
    European Wax Center
    European Wax Center

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    European Wax Center

    European Wax Center

    4.2(91 reviews)
    0.9 mi
    $$

    This review is based solely on employee Sabrina. She is amazing. I have sensitive skin and she took…read moreextra care to ensure I was comfortable and didn't turn so red or pull any skin. She takes the time to actually make your brows perfect. 10/10 loved my wax from Sabrina!

    I have been a loyal European Wax Center customer for over 10 years, including regular visits to the…read moreRancho Cucamonga location before moving to Ventura County. Unfortunately, my experience at the Ventura location has been consistently disappointing due to one receptionist I've encountered repeatedly since 2019. Each time I visit, I am met with unnecessary pushback regarding promotions or discounts- despite them being valid offers sent directly to me. Instead of a smooth check-in or checkout process, these interactions often turn into awkward and uncomfortable exchanges in the front lobby. I am routinely made to feel as though I'm doing something wrong or "trying to pull a fast one," when I am simply using legitimate promotions provided by the company. During my most recent visit, I attempted to use a promotion for 50% off a new service not received within the last 12 months. When I mentioned this, the receptionist immediately responded in a short, dismissive tone, stating, "that's not a new service for you." I clarified that it had, in fact, been over 12 months. She sighed and reluctantly said she would "see" if the system would allow it only for the discount to go through without any issue. The interaction didn't improve from there. After paying, I waited for an envelope to leave a tip for my waxer. Instead of offering assistance, she passively pointed to a tray and told me they were "over there," without even looking up. The entire experience felt cold, dismissive, and unnecessarily uncomfortable. While I understand that everyone can have an off day, this has been my experience during every single interaction with this employee over the years. At this point, it feels less like an isolated incident and more like a pattern of behavior. It has even made me question whether there is a personal issue, or if this is how all clients are treated. Waxing is a personal service and, for many, a luxury due to the cost. The front desk experience should reflect professionalism and customer care- especially as it sets the tone for the entire visit. Unfortunately, that has not been the case here. I've hesitated to write this review for a long time, but after repeated negative experiences, it felt necessary. If this location is struggling with customer retention, I strongly recommend evaluating front desk interactions, as they are the first and last impression of your business and they matter. I wish I had taken down her name, but she is a red-haired female.

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    European Wax Center
    European Wax Center
    European Wax Center

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    Lash Bar - skincare - Updated May 2026

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