Shockingly poor customer service…read more I was initially sent the wrong item (incorrect specification). After installation, the item then failed, meaning I had to pay electricians not only to install it, but again to remove it and replace it with new lights at my own cost. The faulty item was returned, yet I am still waiting several months for a refund. I was originally told the refund would be processed within 30 days. When I followed up, I was then told there was no refund and the item had to go to the manufacturer. Reichelt continue to hide behind their manufacturer instead of taking responsibility -- despite the fact that the purchase was made with them, not the supplier. Delays on their side have added weeks to the process and they are still asking for more time. This has caused unnecessary cost and inconvenience and is not how a professional company should operate.

We ordered product the first week of July. It was claimed to have shipped next-day for a 10 day…read morearrival. On July 27 we inquired about the package, they told us "any day soon." No tracking number was offered when requested. On August 27, we inquired again, demanding a tracking number only to learn the package had never shipped. On Oct 4, we still do not have the package.