Bad customer service, very rude and did not perform the work that we needed on our HVAC system. The…read moreheat no longer works when it was previously working and they do patch up type work where the quality is not good at all.

Rude, bad customer service. We hired them to fix the A/C units for our building and they left…read morebehind trash and did not clean up the work area. The A/C units are still not working properly.

Drew did a fantastic job fixing my leaking sink and putting in our mailbox. He responded to my…read morerequest right away. He came on time and even when to the hardware store to get the materials he needed to complete the job. I would highly recommend him.

Good job, on time, easy to work with. Fair prices nice fellow. I would use him…read moreAgain Drewski handyman service

I like Andy. He knows what he is doing. Our dishwasher was leaking and he put in copper pipes so…read morethe mice could not chew through the rubber ones...

All these bandits were missing was a mask and a gun! The Cadillac tech was in my house for under…read morean hour to address a furnace issue. $130 to show up. Plus $175 to diagnose the problem. Plus $126 to replace a fuse! $431 total. When I called to express my concerns (twice) I was not permitted to speak with a supervisor, was advised the CS rep would fill out a form and be the 'go-between' and I would hear from them in 5 days. Was further advised that Moore doesn't charge by the hour...they charge by the 'job'. Three jobs in under an hour! A $2 fuse! One of their competitors advised they would charge $125 service fee...and $125 an hour. That's $250 vs. the $431 Moore charged me. (The only reason I went with Moore because the TC location did a nice job 18 months ago quoting and installing central air here). I feel as though I was treated very unfairly by the Cadillac office. ADDENDUM--it gets even better! After about four days I received a call from Travis, a supervisor with Moore Mechanical to discuss my complaint. All Travis did for nearly 20 minutes on the phone was try to justify over-charging me for a standard visit and a fuse replacement. This went (ridiculously) on and on, as he attempted to explain to me why this service (in a rural Michigan county) costs THREE TIMES what the same service costs me in suburban Chicago, how the service call was really THREE functions that took place in just under an hour. 1. Arriving $130. 2. Evaluation $175 3. Replacing a fuse and removing a safety switch $126. So...Travis' implication was that I could have refused services #2 and #3 and paid ANOTHER vendor ANOTHER service fee to start all over. Also that if the service had taken 2 or three hours (it didn't) the cost would have been the same...so I actually was not understanding the "value" Moore was providing! Silly me! Finally...after I heard "I'm sorry you feel that way" three times, and realized I was not going to receive any consideration, just more lip service, I politely ended our conversation. THEN their service tech called me....for 'round two' I suppose. I was done. Anyway....it's long and windy but I feel as though other consumers should be aware of the "value" they can look forward to when dealing with pricing that is strategically designed to serve only one purpose....to enrich Moore Mechanical.

I personally have not used this company but I wanted to say how much I appreciated their help after…read moreI hit a deer on 72, they were traveling West and I was traveling E when a Buck ran in front of my truck, this group of guys stopped and cleaned up all the debris in the road, I really appreciated that cuz I had no clue what to do, when I need any work done this will be the first call I make, it just shows what a great group of young men this company employs, thanks again for your help

From the owner: We are a small, local business. We offer outstanding service, price and reliability. read more

Cliff came and fixed our furnace in record time and for a reasonable fee. I was worried because…read morelast company we used charged us $100 just to come out and try to sell us a $3,000 new furnace and fixed nothing. Precision was super fast answering my online appointment request (within 10 minutes) and the repair charge was $150, and he gave me some tips on better maintenance so we don't have the same problem. Felt like an honest and trustworthy company.

On time, professional, very knowledgeable and thorough. Answered all my questions. Would definitely…read morecall them again.

Came out within 2 hours after I called did a great job and reasonably priced. Would definitely call…read morehim again.

Delighted to have discovered Hunter Villeneuve/Jack of All Trades in Traverse City. From our 3 pm…read moreinquiry phone call to Hunter, we had a futon frame assembly job completed perfectly by 5:15 pm! He had been heading home but offered to come today - what a great guy! Personable, very capable, and tackled the project in short order. We definitely will be calling him for help with other tasks like gutter cleaning in the fall.

We had a typical hair-and-grease blockage in a waste line that stopped our kitchen sink and main…read morebathtub. We could tell exactly where it was but didn't have a snake long enough and didn't want to get frustrated, angry and sore. Luckily we called Mr. Rooter and their excellent engineer Caleb Williams came the next morning. He arrived earlier than anticipated, but not so much earlier that it was inconvenient, agreed with my wife's diagnosis and fixed everything within an hour. The fee for that level of service and efficiency was entirely reasonable, Mr. Williams was polite, professional and surprisingly enthusiastic about what he found in the waste pipe, and I'd recommend this outfit thoroughly. Ask for Caleb Williams by name, he was great.

Requested they replumb a house for a remodeling and they never pulled a permit and wanted to charge…read moreus an additional $1300 after we already paid them our down payment. After calming down, and since they already started the work, we agreed to pay it but they then refused to complete the work. When we asked for our money back for over payment, they said the work they did pretty much cost what we paid. Turns out they aren't even licensed! Never use this company. Crooks. Read BBB..You'll see.

Totally impressed with the installation of our new water heater. Very professional, on time,…read morequality work and extremely reasonable pricing. Joe also noticed I needed to change the furnace filter and did so at no cost. Highly recommend!

From the owner: At J & W Plumbing and Heating we bring more than 40 years of experience to the table and strive to…read moresecure your peace of mind. We are a family owned and operated business since 1972. As an experienced plumbing contractor faithfully serving Benzie and Grand Traverse counties. We are trained and fully capable of handling a wide array of plumbing and HVAC services. We understand you are unable to fulfill your daily tasks without your plumbing system functioning as it should. Hire our licensed and insured plumbers today. As a highly-recognized plumbing contractor in the area, J & W Plumbing and Heating strives to get each project and task handled on time. We perform a wide range of services including leak repair, water heater installs and AC repair. Our HVAC installation technicians are detail-driven and quality-conscious with each job. You can rely on us for water heater repair, AC installation and heat pump service. Have confidence knowing that our qualified professionals are dependable.