So clean and bright. Service is friendly and helpful. Rooms are so cozy and comfortable. The beds…read moreand pillows see the best and it's so clean. Must stay. It's a little out of the way from fort Bragg but I would choose this hotel again

I visited Courtyard Fayetteville Fort Bragg/Spring Lake from 5 Feb 24 - 12 Feb 24. Overall, the…read morehotel and room were clean. But the one issue which became a greater issue came up when I ordered breakfast. After ordering and looking at my receipt, I noticed that the price I was charged did not match what was stated on the menu. After the cashier validated that the prices indeed do not match, she recommended I speak to the front desk. I talked to the front desk and she said that the prices will be changed on the menu the next day. I ordered breakfast again the next day and the prices still have not been updated. During checkout, I discussed the issue with the manager and told him that it was not right to charge customers more than what was stated on the menu. I recommended to him that the hotel should let customers know that they are being charged higher prices than what was advertised on the menu. In addition, I asked him if he would honor the prices stated on the menu. He proceeded to tell me that he is new and that he doesn't know how to fix this issue, even though he the General Manager (GM). He mentioned that he does not have the power to fix issues nor provide any adjustments to the folio. He took my number down and said that the owner will have to call me in order to assist me with this issue. After returning from my trip, I called Marriott customer service and asked if it was normal for Marriott GMs to not have any power to make things right. They told me that GMs should be able to resolve these kinds of issues at their level. They created a case for me and now I'm just waiting to hear back. All in all, I would recommend this hotel for anyone in the area as long as you are okay with being charged higher prices than what is stated.

Under construction, but plenty of free parking, friendly staff, clean rooms and a decent breakfast…read morefor your typical American chain hotel. It was close to base and within a short drive to some really good restaurants. Outdoor Pool was closed this time of year and there is a small gym. Not the best place in town, but certainly met all my needs. I would stay again.

They are currently under renovation and we stayed in one of the newly renovated rooms. Everything…read morewas great and we were very pleased until we realized there was someone else's hair in the shower still AFTER I was in the shower. Additionally, the new doors on the shower would not stay shut they continue to slide open and water splashes every where. We did let the front desk know about this issue and how we had to use towels and the bathroom trash can to "lock" me in the shower so the door would stay shut lol hopefully they will get that issue fixed since they now know about it. They offered cookies in the lobby at 7pm, we didn't get to partake because we were gone out for the evening. There is an outdoor pool (of course it was closed) with a pretty fountain. A wellness center, a business center, and a nice lobby area. The breakfast was until 10am. we went down around 8am and everything was pretty empty, but once we told them they came and filled each thing as we needed it. The hot breakfast items were underwhelming. The potatoes tasted sort of old and they had Canadian ham instead of sausage which wasn't for me, but I'm sure other people love. There was plain and blueberry waffle batter and oatmeal with toppings and fresh fruit. They had 24 hour coffee and hot chocolate complete with whipped cream, sprinkles, and marshmallow options which was very nice! Construction started at 7am (this was on a Sunday) and was VERY loud so if you had hoped for sleeping in like we did then wait until they're no longer renovating. They said with us on the 4th floor at the end of the hall we probably wouldn't hear it, but it was like it was in the room next to us it was so loud. They did have shampoo, conditioner, body wash, liquid hand soap, hand lotion, and facial soap bar in the room which was very nice improvement for Hampton. Overall things were fine. The biggest issue was the hairs all over the shower and there was the disappointment of the super early wake up call of drilling and banging

We arrived at Ft. Bragg IHG at 3pm for our weekend stay to see a family member off to deployment…read more The room wasn't ready (check-in time isn't until 4pm) -- no prob we went and killed some time and came back to a ready room! Our assigned Suite, Room 235 seemed recently renovated. The carpet in the hall smelled brand new, and most of the floor was closed off because of renovations. No problem! The room was clean and comfortable. Easily a 4 star stay. After our second night we decided we wanted to extend for one more night. Unfortunately, our last night wasn't that great. The IHG ARMY website indicated at least 5 Suite rooms available! I called the front desk and inquired about extending a night. The clerk indicated no Suites were available but she could put me in a regular room. I explained the website had at least 5 suites bookable! She said "ok well you can try that then..." Umm ok, so I immediately hung up and booked a suite online. Within a few minutes I got a call back to my room and the clerk said "oh we have a room available but you will have to move". I was disappointed and explained I understand there might be things im not aware of but asked if they could keep us in the room so it didn't have to be cleaned etc. Nope, new room it was. Ok, go with the flow. Sadly, the second room (108) was musty, had only one fully functioning A/C unit (the other wasn't working properly) and there was a huge roach greeting us at the door! (photo attached). Lastly the shower floor was like a waterbed! They had placed a bath-fitter in the shower but somehow water was leaking underneath (probably explains the musty smell in the room) and the floor of the shower was squishy like a waterbed. Very strange. All in All, I would absolutely consider coming back if my travels ever bring me back here (probably won't) BUT I would call in advance and ensure ALL rooms have been brought up to proper standards. Also I'm curious if my experience on having to change rooms might be a training opportunity for hotel staff.

Comfy room with all the features needed to go through my schooling while staying here. Had an issue…read morewith my microwave not working and the shower pressure not being strong enough. Called the front desk for maintenance and they sent up Alex. Super quick microwave swap and pressure fix. Great fast and efficient and customer service!!!

The 2 and 4 bedroom bungalows of the Carolina Inn are a hidden secret of IHG hotels at Ft Liberty…read more These are ideal for families during PCS or a multi day TDY with a group because of the full size stocked kitchen, laundry, living space, and separate bedrooms. They are clean with dedicated parking for each unit and in a quiet area of the old Pope air base. They are easily accessible to the rest of the post. An awesome way to re-purpose old military housing - well done IHG!

From the owner: We cater to all military services, Active Duty, Reserves, Guard and Retirees but we take special…read morefocus on the Army Soldiers and their families.

Great room and not expensive at all. The shower they have at this location is a 10/10! It made me…read morewant to spend most of my time in there lol. Great location off the interstate, Circle K and Bojangles directly beside it.

Rooms were nice, clean, spacious, and relatively new. There was ample drawer, closet, and counter…read morespace with a full size refrigerator and freezer. The staff was very pleasant and helpful with check-in and checkout. They have lots of open space surrounding the hotel as well as dedicated areas for dog walking and parking was plentiful in a well lit parking lot. This hotel is convenient to various places to grab food. The included continental breakfast was pretty lackluster, the beds weren't super comfortable, and the air conditioner units were loud as the few areas of opportunity for this place.

We stayed here twice when we went on a road trip to New York. It was the halfway point for us and…read moreit felt so good to check in to sleep. The hotel is located right off of 95 and the check in process was quick. It was ironic that we had the same room both times we stayed there without request. I think it was meant to be :) There was plenty of room for the four of us. The room had two queen beds, a TV, fridge, microwave, bathroom with shower/tub, and drawers. The continental breakfast was amazing. There was coffee, juices, a waffle bar, and a selection of different types of pastries and breakfast foods to choose from. The staff was very nice and I would recommend staying there if you're in the area.

It's very well priced very nice staff very clean hotel. Highly recommended…read more Has good parking elevator and very accommodating by the staff

Horrible Experience - Stay Away From This Hotel…read more We booked Sleep Inn, Spring Lake, NC, based on good reviews. Still, our experience was nothing short of a nightmare due to the unprofessionalism, power-tripping, and outright harassment by their so-called "supervisor," Chanel--who has no business in any management or customer service role. Unprofessional & Hostile Staff Upon check-in, our room smelled musky and damp, but we were too exhausted from driving to deal with it. The actual disaster happened at breakfast. We went down in pajamas and socks, and while the staff were too busy loudly chatting to restock plates, we waited. When we finally got food, a kitchen staff member said we needed shoes but immediately followed with, "Go ahead and eat." No sign or policy was posted anywhere. Not even five minutes later, Chanel aggressively approached us, demanding we put on shoes. When we explained we had just been told to sit and eat, she immediately escalated the situation, saying: "Well, there's no sign, but I can call my GM and make you leave." From that moment on, she was on a power trip, more concerned with threats than solutions. Rather than argue, we took our food to our room--only to have hotel staff knocking on our door 10 minutes later, demanding we leave the premises entirely, despite our fully paid stay and checkout being three hours away. Retaliation, Lies & Incompetence on Full Display Before leaving, I requested a zero balance receipt--a standard request to ensure no additional charges. Chanel initially agreed to print it, but when my wife clarified that we needed a receipt for standard paid service, Chanel suddenly refused and spitefully denied it to us, citing it's 3rd party. While on a speakerphone call with "manager" Stephanie, it became clear that neither intended to de-escalate or assist me as the customer. Instead of resolving the issue, the conversation was nothing but: Telling us what they "couldn't" do Rude, dismissive, and unprofessional behavior No effort to help, only to argue At one point, Stephanie had to tell Chanel how to do her job--reminding her to stop getting loud and aggressive with customers and to answer the front desk phone, which she ignored. It was embarrassing to witness firsthand how incompetent Chanel was at basic responsibilities. Even when the police and I asked for the written "shoes required" policy, Chanel could not produce one. She also lied about speaking to the GM when talking to Stephanie--who wasn't even on-site. Chanel Has No Business in Any Customer Service Role. This woman is utterly unqualified for any supervisory or customer-facing role. Rather than de-escalate or assist, she was more focused on power-tripping, being rude, and making threats. Final Verdict: Do Not Stay Here This hotel is poorly managed and employs staff with no idea how to handle customers professionally. Chanel should never be in a position of authority, and Sleep Inn should be embarrassed to employ someone this incompetent. The misleading good reviews do not reflect the reality--avoid this place at all costs.

My husband and I spent one night here. Our check in and check out process was seamless. The room…read morewas also nice and customer service was the best. The reason why I'm rating this a 4 is because of the kids who ran up and down the hall throughout the night. I know kids will be kids but at some point it's time to settle down especially when it's at the expense of other guests who are trying to rest.

We had a really great stay! The hotel is very clean and well kept. The staff were all friendly…read moreand accommodating. The beds were comfortable. The fresh breakfast every morning was delicious. It's right by Ruby Tuesdays and Starbucks which was an added bonus. We have no complaints!

Checking in was a wonderful experience as the lady checking me in was very pleasant and bubbly. She…read morethanked me profusely for being an IHG member. We had a king room on the 4th floor. Very spacious, clean and comfortable! Large TV, desk with chair, mini fridge, microwave, and very modern looking room. Breakfast was a nice treat with scrambled eggs, sausage, biscuits and sausage gravy, and all the typical cold stuff. Shower was nice, no bath tub. Nice white fluffy bath towels. Bathroom is large enough to move around nicely and not feel claustrophobic! They have an outdoor pool and 24 hour fitness center. The hotel is about one mile off of I-95.

As a Hilton Honors Silver member, this is one of my favorite chains within the Hilton family. The…read morerooms are always clean, reasonable prices for stays and I like the layouts. I took one Star away because I was told this specific location didn't have the updated digital room locks that can be opened with the Honors App even though it looked like a fairly new location and the difference breakfast options. It's usually cheese options but they only had southwestern with what I think was ham in it. ALOT of people don't eat pork so that being the only hot egg option and at 8am already being out of all the milks already. Other than that, clean rooms, super sweet staff.

This is the worst hotel we've ever stayed in in our entire lives and we are a long time Hilton…read moremembers. We had business in Fayetteville and since we know the quality of Hilton and this was closest to our appointment we booked here. We were unable to reach anybody at the desk because you must go through an appointment desk somewhere in the other side of the world, but the gentleman assured us we would be "on the fifth floor away from any noise" but we were not. We were put in an adjoining room on the second floor, and I don't know what we were surrounded by, but it sounded like drunken elephants around us, and above us. Stomping, shrieking, shouting down the hallways, partying in the hallways. Lots of slamming doors and raised voices, stomp stomp stomp slam. We called the front desk at 2 AM and they did nothing. We called the front desk again at 4:30 and they did absolutely nothing. Our only option was to check out. We will never stay here again and we highly recommend anyone reading this to avoid this hotel at all costs.

Friendly staff, and that's about all I can say that's positive…read more Pros: The entire staff. You have a good-sized fridge. There's a microwave. You get a 2 burner stove. A kitchenette sink There are plenty of food choices around. Cons: Very outdated Beds are hard, and pillows are way too flat. The sofa/bed the cushions are so old that you sit and feel the bars for the bed inside. There's no cooking or eating utensils (never witnessed that with any Quality/ Comfort Inn I've stayed at). The carpet/ floors are sticky dirty. Wear socks the whole time. The cleaning crew misses obvious items, such as a dead roach on the TV in the bedroom. The worst thing I have to say about this location is the water pressure for the bath and shower. Trust me when I say you're better off taking a shower in the rain outside. The video shows the max water pressure, but sadly, it fluctuates to be even less as you take a shower.

This review is going to be all about sounds. Why? A little humor and pizzazz always makes reading…read morefun (wink). Pshhhhh is the first sound that comes to mind, followed by a close thbbft (raspberry). All those sounds are to say that I wasn't impressed with the joint. I know face masks definitely take away from customer service but the only indication the guy who checked me in had a pulse, was that he was standing. Bahhh!!! Hardly any words exchanged, aside from the prerequisite, "I need a credit card. Here are your keys." We get to the room and it's really clean, ahhhh (heavenly choir). That is definitely high on the priority list, especially with coronavirus. So that is why this place gets the three stars over the two star rating. Aside from that, I only wish that I would've taken a picture of one of the signs in the room. It would have been epic in two ways. One, it was kind of that polite passive aggressiveness that makes me hnpfh aka smirk. Two, it highlights the overall experience-insert eye roll here. So the sign goes something like this...snort, huh huh huh (chortle): Each room is equipped with wonderful items and as a result, many people may want to purchase them. Here are the following items one may want to purchase with the associated costs. Pillow ($30) Hair dryer ($35) Towel ($20) If we find that any of these items are not accounted for upon your departure, we will take that to mean we are authorized to charge the card on file. Psssss...what?! Hahahhaah! It sounds like sibling were fighting and then came up with intricate rules as to how to proceed!! It reminds me of that "Simpsons" episode when Bart and Lisa are fighting. Bart starts kicking the air then Lisa stars swinging her arms in a circle and they both start coming at each other (neither responsible if the other person gets close enough to get kicked or hit). I digress...but I love that scene (blink eyes, tilt head slightly to the side, look romantically into the air as to reminisce about a favorite childhood cartoon). First of all (insert soundless neck movement), I'm not gonna steal your stuff. This is not the Ritz Carlton, this isn't even the Holiday Inn....woweee it's the Quality Inn aka probably not as good as what you personally own. Just sayin' folks, just sayin'. But thanks for the laugh....tehee! It was some good comic relief from the four hour car trip I just made with a four year old. Okay, I'll get serious. The room had the bare minimum of everything. One towel per person, one bar of soap, no extra blankets, etc. I'm all about not wasting but if your towels are so great, give me another one for my hair! The lighting left something to be desired, no standing lamps either. Not a big deal if you didn't rock those sparse 90's eyebrows. Big deal if you need a good light source to correct the above mentioned 90's eyebrows (gotta throw in a little self-deprecating humor). The room we stayed in made it challenging to get a good night's sleep because I kept hearing car chirps and beeps, along with rhythmic door slams and a blast of headlights to the window and door that didn't seem to shut all the way (thank goodness for those latches). All in all, it was clean and very close to where I needed to be. It served its purpose. The end! Bonus info: I called the main drag near the hotel "the grease strip." Every imaginable fast food restaurant chain exists on both sides of the road. I didn't indulge but a word of caution...the toilet paper is one ply (rimshot and hee hee, ha ha, huh huh)!