Bought a new approved polo in February 2022 and under the two year warranty the car needed the rod…read moreracks ends replaced, the parts department were incompetent, having asked me to bring the car in early about 07:30 they then rang after 15:00 to advise that they needed to keep the car overnight although they had booked the work in to be done during the week,I had taken only the one day of annual leave, they blamed Vw saying it took a long time to get the authorisation for the warranty (having paid over £12k for the car 2019 build and less than 20k on the clock I couldn't see this was an adequate excuse, words were had with the supervisor and low and behold suddenly car was available to pick up before 18:00 that day. The first problem arose with the spare key, there wasn't one and they had to code a spare, they just couldn't get that done without faffing around, after 4 hours on a Saturday I left and had to take it back another time, they do not check on you, I was waiting I. The showroom in Sevenoaks, customer service is atrocious, parts/servicing absolutely awful. Not three months past the 2 year warranty and the car overheats and I brake down because the water pump has failed (car has done about 35,000 miles only now) costing £512.00 this happened between sites travelling for work so really inconvenient and the AA had to be called out, don't buy and don't use them for mot/servicing because all that will happen is that you will be caused a lot of hassle and when that happens strangely you won't,t get a customer survey sent out to you of course. Terrible experience and I will never buy another VW or ever use VW services, last major service was January 12th 2024, all cooling systems deemed to be working then engine overheat and forced to pull over and lost all power on 15th May 2024.

My car was with this dealership in January 18 for a service. They wrote down 47k miles instead of…read more54k both in my service book and on their job sheet / VW databse. I visited the dealership to have this corrected. They cannot issue and new service book, only correct with pen the data on the entry and update their database. I had to be very careful that the correct data was entered, but even then, the Beadles service employee managed to make yet another mistake on the service book - they corrected the wrong entry/page! So now I have one incorrect entry, and the entry before which was correct now crossed out and made incorrect! I noticed a few days later and rang VW UK straight away to take this issue further up the chain. They told me the database had not been updated with the corrected mileage, which they said it should have been. They contacted Beadles and said that I would be hearing from Beadles with regards to some compensation I requested. A few weeks later I have heard NOTHING from Beadles. I am assuming that they don't care. I am glad my car is now out of warranty and I do not have to go anywhere near them again. Even if they are not willing to provide compensation for my troubles, they should at least reply to my query, given they have made two mistakes and I've wasted over three hours of my time on this. I wanted to share this experience for other to be careful and checking their mileage entries when having their car worked on.

AVOID AT ALL COSTS!!…read more I brought a pug expert van from this lot back in feb 2023 for 16K. I drove it home and the engine blew up resulting in a load of legal dispute costing a further 10K- they then folded the business and cleared all assets. I am currently £26k down and have no choice but to flog the van to we by any van for £3.5k. This lot are a bunch of heartless scum bags and have a track record of doing this- look on companies house at all the businesses they have put into strike off! I can not stress enough that this crowd are the biggest crooks in the Kent and surrounding Areas and their tin pot companies need to fold and never to return

AVOID AVOID AVOID !! brought a van 6 months ago since then it has had the Adblue system failed and…read moretiming chain snapped causing a engine rebuild! I'm now left with a £3500 bill to fix the issues and they have no intention to sort this out. Also the warrents they sell with the van is a useful as a chocolate teapot. They wanted me to send it to a garage they recommend however the warranty company won't deal them as they are going through fraudulent claims. Never buying from here again!

Recently bought a 2008 Saab 9-3 Sportwagon from ADG Sevenoaks. Alastair couldn't have been more…read morehelpful he left us to have a look around but popped out to see if we needed anything. We took the car for a test drive on our own which was good. There was no pressure sell. When buying our next car we would certainly look to ADG first Very happy with the quality of the car, with the buying process and the value for money In general ADG appears to have very good quality cars for sale. He is a leading Used Maserati dealer and the Maserati owners club I see list him as an expert. Highly recommended