We had Joe from Lakeside come today to replace Meter through Enbridge, in Kingston. He was polite, tidy, asked permission to park in driveway. Supply pipe needs repair, showed me the deterioration, explained concerns and gave me 42 days to have fixed, did not try to solicited business. I had a good experience considering. I did not have to have my gas shut off. read more

Lakeside gas replaced my gas meter today and in the process seems to have broken the pipe coming from the meter, causing a leak, and now will 1) not fix the issue they caused, and 2) could not offer me any assistance on who to call to get it fixed. Careful with this company! read more

Lakeside Gas replaced my gas meter without my knowledge or permission. The way I discovered this was done as there was no hot water! They had left a note in the door with two boxes to check. The box that was checked was to call them to arrange an appointment for the meter swap. The second unchecked box said your meter was swapped and you have to call them to arrange to have your gas turned back on. When I discovered that the gas was turned off in my house (after trying unsuccessfully to relight the pilot light on the water heater), I immediately called Enbridge at 6:00AM They informed me that someone would be at my residence between 8-12 that morning. To be "safe " I also contacted Lakeside and was told someone would be at my house that afternoon between 12-4:00. Finally, at 2:20 that afternoon a very capable and thorough technician arrived , did all the inspections and leak tests and relit my heater and furnace. So basically my entire Sunday was wasted because of Lakeside gas. read more

Lakeside had to be used as Enbridge does not do the meter exchanges. Technician arrived and took 4.5 hrs to do the exchange. Tech had a very superior attitude to basically tell us that all gas appliances would have to be set to factory settings before gas would be turned on. Told him that furnace and air conditioner services yearly and tech discounted this and left us with no hot water etc. We had our regular furnace company come to follow-up and they surmised all complaints were no more than "nuisance complaints". I have complained to Enbridge but will see if anything happens..told Enbridge that Lakeside was a poor representative for them!! read more

GARBAGE RIP OFF AVOID Technicians literally look for anything they could possibly call even when it's unnecessary. When confronted the text threatened to turn off the power and smashed my side door several times while picking fights with repairman and the owner. Spoke to a supervisor today two weeks later and get hung up on. Stay away and do not let these people anywhere near your home. Should be possible to leave a negative review read more

Total incompetence and lack of communication. Only game in town - and they don't give a crap for the customer. I have been held hostage to five appointments, each with a four hour window, stuck at home. No results. BAD. The technician who came today was great. No wasted motions and the meter exchange went smoothly. No red flags issued on the inspection. Finally, the job is done. read more

terrible customer experience. 2nd time cancelling meter exchange they phoned me again same excuse the serviceman can't show up today. I booked a month in advance. why is enbridge subcontracting to this company?? read more

DO NOT LET LAKESIDE ON YOUR PROPERTY OR IN YOUR HOME October 8th. Had a Lakeside employee drive around cones on our newly done driveway causing damage. His vehicle was an old beat up caravan. He was dressed in dirty clothes trying to appear like a utilities employee. I went out and ordered him off the property. Stated he would not be touching our gas metre or entering our home. He argued with me for a few minutes. I ordered him off the property again or I would call police for trespassing. Called Enbridge this morning. Requested an Enbridge employee to change out the metre. Advised that NO Lakeside employee is permitted on or near our property. Thankfully Enbridge is willing to work with us to have the metre changed out by someone who is not linked to Lakeside. read more

They came to replace my gas meter and ended up shutting off my gas line entirely. No heat, no hot water, no stove on a -17C night. Absolute incompetence and refusal to rectify the situation. Avoid at all costs. read more

SCAM ALERT. somehow Enbridge has entrusted this shady contractor to do meter replacements. It's allows them to gain entry into your home in order to relight the gas appliances.. it is at this point in time they begin to extort monies in a bid to fix your equipment when there's really nothing wrong with it. Failure to comply with the extortion attempt and they will serve you violation notices and leave your gas turned off. read more

Lakeside Performance Gas Services - Bogus safety violations - General Contractors Near Me - Scarborough, Ontario

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This company is a scam! They incorrectly installed the gas meter to drum up some business. Total scammers.

Lakeside was sent to replace our gas meter by Enbridge. We were forewarned they would find a "problem" by several local HVAC technicians. Sure enough after replacing the meter, the worker found 6 "leaks" with his "gas sniffer". Did he do any other testing you ask? No, no he did not! Of course that meant he red tagged us. Less than two hours later our son did the soap test and guess what.......no evidence of a gas leak anywhere. But we needed to bring in a licensed technician after hours in order for him to do multiple tests to confirm that there was NO GAS LEAKS and get the gas turned back on. What an absolute scam! It is companies like this that give the HVAC industry a bad name. Enbridge really needs to rethink if this is the kind of company they want associated with them. read more

Lakeside Performance Gas Services - Gas sniffer technician used. - General Contractors Near Me - Scarborough, Ontario

I let them in my house to put in a gas meter as I was told it had to be installed for Enbridge. Everyone said beware of this company. They will find stuff wrong no matter what. I have a brand new furnace, brand new water heater and new bbq piping but they found stuff wrong and ticketed me. I will get it done, not by these guys. If you have an older house, run. Run far away. I should have read the other reviews.. read more

1. Parking service car on my property w/out asking permit ion 2. I have never seen a man in too dirty uniform. 3. He left dirt on my floors by walking in his boots 4. Service - 0 I recommend never deal with this company and never let them go into yours house if they doing outside task (you will get 2-3 tickets) read more

They showed up unannounced and did meter exchange when no one was home. called to have it reconnected was given a 6-10pm window which they showed up at 1230am. technician claimed there was a leak and wouldn't turn it on and gave me 3 tickets. one of which is my pool which was closed for the season. spent the next 3 days trying to get someone in to fix the "leak". when I got someone in after 4 different tests he said there is no leak that's the good news. bad news you owe $650 plus tax. Now after filing a claim with enbridge I have to wait 3 months to get my money back. In the meantime someone from lakeside called and said that if I wanted a refund they would have to come back and recheck for a leak because in his experience 9/10 times th leak wasnt fixed. Get F@@ked. I almost hope they don't pay so I can go to small claims court and ask for more. I can only cook with gas in my house and my daughter had pneumonia during the time we had no hot water or heat. So we had to eat out every meal. I've seen multi people post on Facebook looking for a tech after lakeside has been in their house . Never again read more

Lakeside came to replace my gas meter today. They are Enbridge contractors. After reading reviews I had concerns about them. Sure enough, the technician issues a safety violation saying he couldn't turn gas back on as there was a drop in pressure which meant a leak in my house. I refused to sign his violation. Immediately contacted the HVAC contractor that installed my gas fireplace and he said he's heard this from a number of clients and, when they go out to inspect, there is never actually a leak. Either Lakeside is incompetent or they are attempting to drum up business for themselves. Either way, I'd refuse to let them service your gas meter. Also, I called Enbridge to complain and they said if there is no leak found then i can file a claim to have cost of contractor come out and inspect. I will definitely do that as well as file a complaint. Until then, it is mid-November and I am without heat and hot water. read more

I received a letter in March of 2025 stating to contact Lakeside to arrange an appointment to have my meter changed. I called as stated in the letter and they could not book me until May I was told that they would call me in early May to schedule. I heard nothing today, Oct 8 at 5pm someone comes here and just starts removing my meter! Luckily I was home and went out to see who it was. He did have ID from lakeside and I told him I was waiting for a scheduled apt. He said that was not his problem and we had no choice at that time but to let him proceed since he already had our meter off. I'm scared after reading all the negative reviews of how he will treat us when he comes in the house. Not at all friendly, and almost like we are putting him out. I am in London on. We should be able to hire our own company to do this work. Reading the reviews I would never use Lakeside for anything read more

I'd give 0 stars if I could. They give 4 hour windows and still don't show up within it. I got a 4-8 window and they showed up at 11pm. Next day, same thing. Tech never calls 30 minutes ahead. Most disorganized group of idiots I have ever dealt with in my life read more

I would give 0 stars if I could. These guys under contract to Enbridge showed up to my house unannounced no warning or appointment to change my water meter. Then they shut off our gas and left without saying anything . No heat or hot water and I am still waiting for them to return hours later , these clowns don't give a shit about anyone. What would have happened if I was on vacation? So unprofessional, Enbridge needs to terminate their contract immediately. But I guess someone is making to much from kickbacks to do that read more

as requested the meter was exchanged at my home (East Toronto) and the individual representing Lakeside Gas was very unprofessional, I woulld never deal with this company for anything gas related, i was kinda forced to, being Enbridge uses them for their meter replacement program. my online request stated that no one would be at home, and they still interacted with my tenant who called me...the rep says he drove far (from Hamilton) to do this replacement...for an hours work...not my problem. read more

Apparently I have to use them because of Enbridge. They missed the scheduled appointment and said there is a glitch in their scheduling system. read more

Lakeside, you are a company that cannot do the job First Time Right. Enbridge should be ashamed of yourself hiring this company. If your getting your meter replaced make sure you have the tech stay until your gas is back on. They tend to leave it off and not communicate with the PAYING CUSTOMER. read more

I would give 0 if I could. We needed to have our gas meter switched over from Enbridge and Lakeside was contracted to do the work. Along with switching it over the technician then proceeded to go through all of our gas implements and tell us we have 5 infractions to which if we don't get it fixed they will shut off our gas. Our house was fully renovated TO CODE and this guy is telling me they did it all wrong and it's very dangerous. We got an infraction because there was dust in behind our fireplace! We have had gas fireplces for 30 years and we have never been told it should be cleaned or it makes it dangerous for use. They are shit and I would never use them again. read more

Very unprofessional, waiting since 5 PM to have my gas turned back on, its now 10 PM i have to work, no shower, BIG FAT ZERO, do not let this company near your home, I HAVE NOT HEAT OR WATER!!! read more

If I could give a zero I would. After falsely applying red tags to my elderly mother's furnace, she got a second opinion and argued they were wrong. After leaving multiple messages they finally called her back and sent another tech out who agreed. Yet neglected to communicate anything to Enbridge so they CUT MY MOTHER'S GAS 4 DAYS AGO! Still not answering the phone or calling her back. Unbelievable that they would be so incompetent that after 6 weeks of dealing with nonsense my elderly mother has no hot water. Enbridge should NEVER use this company again. read more

it's a scam stay away like everybody else do not let this company on your house they do turn off the heat when is minus 13 and deal with some papers I did ask them where is the proof that my furnace has to be shut down because of the pressure valve when my furnace it's only 6 year old and you have been randomly selected REALY ? Do not allow this company near your property read more

Lakeside Performance Gas Services is the worst kind of scum. And the fact that they have a legal authority to come on to your property and turn off your gas without an appointment is a recipe for the kind of tyrannical garbage behaviour that the technician exhibited when he came to my home (unannounced). The technician had on a very unprofessional uniform, and gave off scammer vibes. When I said I didn't believe he worked at Enbridge in the quick dialog where he was insisting I let him into my home, he told me that "he was going to change my meter today no matter what" because why should I have a say in the matter right? What he did not say was that my gas would be left turned off after he left. So with the (promptly paying) homeowner home, and without telling me, and without an appointment, this "piece of work" individual disconnects my gas. To me this is a violation of the basic agreement and expectation a common person should expect to have with Enbridge, which is, to NOT SHUT OFF MY GAS WITHOUT ARRANGING IT WITH ME PERSONALLY UNLESS IT IS AN EMERGENCY AS LONG AS I PAY MY BILL. There should be a vital services bill of rights, and this basic understanding should be the first tenet of that bill of rights. The fact that there isn't such a law means our government is asleep at the wheel. So, I wake up the next day, and I can't bathe my kids or my self because my hot water is gone, and this is on the day that I'm supposed to be the best man at my brother's wedding. So between all my other responsibilities to my family, I have to handle this disaster. Of course I didn't have the opportunity to schedule with these tyrants, because protecting their bottom line is more important to them than common decency. I certainly would have picked a better time (for me). And this goes to the deeper heart of the problem, the fact that I, as a customer in a free market do not have a choice of my service provider. Based on this interaction I would switch to the competition, that's how upset I am, but Big Daddy Enbridge has a monopoly, and so, leveraging that monopoly, to increase their profits, they have made a decision to offload the work of meter exchanges to this trash company with no customer service experience or empathy toward people, yes, people who need hot showers and hot water to keep their family healthy. Instead of being able to take my business elsewhere, I am left being farmed off through this bureaucratic process or that, with no satisfaction that my problem will ever be addressed or taken seriously. In my opinion, the public would be better served if Enbridge dropped the meters off at people's houses and let them hire the technicians they want to replace the meter. Then give a discount on my Gas, where the costs of this type of overhead is built in. This would also ensure that any minor issues with your homes equipment would be fixed at the same time. The guy I finally got to come to my house (from another company, of course) to address the issues was a prince, he took the time to explain what he was planning to do and the implications of his actions to my family's health and well being. He did a quick and professional and high quality job in a manner that was respectful and courteous. He was all too ready to produce his credentials including proof of being licensed and insured. This is the way a decent Canadian business behaves and any Canadian expects to be treated, and especially, as a homeowner, tax payer and paying customer I am disappointed and heartbroken that this scum is empowered to cause this disruption in our lives. I think as consumers we need to really reconsider this monopoly and its impacts on the quality of services we are receiving (which we are paying top dollar for). If Lakeside Gas had to compete in the free market they would not survive in business for long, but thanks to the Corporatocracy and Monopoly of Enbridge, especially in the context of other, similar reviews and stories to mine regarding this company, unless there is some kind of systemic change, we'd better all just get used to bending over and taking it. I mean who are we kidding, the same lack of respect and and lack of a sense of common dignity that I am complaining about is the source of the savings that Enbridge gets by outsourcing to an outside company, and of course Enbridge doesn't suffer reputational damage because they are shielded by this company of low skill, low intelligence people (based on my interactions). This is not a bug, it is a design feature designed to be at the customer's expense. read more

We were told we had to allow these people access to our home to change the gas meter. The letter we received from Enbridge was clear. Yes, they changed the meter; then he ran a "high pressure test" through the pipes which blew apart the connections on all our gas appliances. Then he red-tagged our service, shut it off, and we are left with no heat, hot water, or any response from these people. 6 days now. If I could give negative stars for service, you people get 5. Guess it doesn't matter to your company what you do to people. We are both retired and don't have thousands in disposable income. What am I going to have to sell so I can have hot water again? read more

received notice that my gas meter needed to be replaced. I called to arrange the service and explained when I would be away. they came while I was away at work for a month despite carefully explaining when this would be. this was in November, so the furnace and hot water tank sat there trying to light for a full month with no gas. luckily the girl who was watching my cat realized something was wrong and took the cat with her. the look on the technicians face when he realized what they'd done told me everything I needed to know. imagine my surprise when the hot water tank ignition stopped working shortly after the re-light. the tech was very capable and well managed but the office needs to either learn how to schedule or get used to being sued. disgraceful read more

Lakeside gas is the absolutely worst Enbridge subcontractor on the planet. Unprofessional, no customer service, appointment times mean nothing as they show up when they want to. We had a meter changed. We called them to come back and unlock the meter as it was cold and our tenants had no heat. When the tech finally came back out, he unlocked the meter, then turned the rooftop unit off and left our tenants with no heat. Completely unprofessional and then told our tenants that the thermostat was broken and that's why they had no heat. Less than one star service. read more

Terrible company! They came to replace my meter, the technician would not provide his name, walked through the house with his boots on. Once he completed the meter change out he walked into the house and started to do his "inspection". He moved my gas stove across the kitchen and did a very quick gas check and told me there was a gas leak. He did the same on my furnace. He turned off the gas to the furnace and stove. He wrote up tickets for the defects and left. His tickets did not provide his name or license #. There was no proof he was licenced. I had no heat and unable to cook. Later that day I called a qualified gas technician and he verified there were no leaks. Lakeside gets paid extra to create defect tickets. I'm sure someone at Enbridge is getting a kickback. Shame on Enbridge for hiring this company. read more

I had to deal with them improperly reading a appliance co2 reading. They read it just as it starts to get a 10000ppm reading. They then shut it off and say call the installer. They are buffoons. Manual says to wait 15 min before testing. read more

Terrible service - they installed a new meter on behalf of Enbridge six days ago and it is leaking gas already. Plus, multiple issues after the new meter was installed meant no hot water or heat for days. Beyond frustrating. read more

Unacceptable customer service. I made an appointment between 8am and 12pm to have my gas meter changed. No show, no call. I had to leave as I'd booked the only time slot I could be there. They came late, swapped my meter and shut my gas off. Still waiting to schedule someone to come back to turn it on. Why schedule an appointment if you are just going to show anytime and shut everything down if no one is home. I'd be fired from my job if I provided customer service like that. I guess you can provide a disgusting level of service when you have no competition. Sad. read more

Absolutely ridiculous. My gas has been off for more than 9 hours. I have called 6 times now and only gotten excuses/lies from them. First that they don't have the 'correct pipes' so would not arrive until 5 hours after they were called to attach the gas again (they promise they will be there within a 4 hour window). When they did not arrive 2 hours after that I called again only to be told that they could not reach the technician. I then called again and was told that 'there must have been a miscommunication as the technician was unaware that they had a call (contradicting what they had told me 3 hours earlier): and he suggested we set up an appointment for tomorrow morning!!!!! I told them that was unacceptable. This is suppose to be a 24 hour service. I have to cook my children dinner....my stovetop and BBQ are both gas! I am still trying to ensure that someone will show up tonight. Enbridge should hire a different company. read more

We had our gas meter size increased. There was issues with scheduling that work and communication. (Which is why only 4 stars) But once the field tech Damien was there, his work was excellent, and very nice to deal with. Took pride in his work and I am very pleased with the completed work. read more

Can I give less than one star? I came home to find a notice that my gas meter had been exchanged. I has just bought the house, so I didn't know this was something that apparently a letter was sent out about. I had to call a number to book an appointment to have it turned back on. I did, they said sometime in the next 4hrs. I wait 4hrs by the door when I have work work I need to be doing but it would put me out of earshot of the door. After 4hrs I call back, they say the tech was busy, can I wait another 3 hours until midnight. I'm angry but agree. No one comes. This morning I had a cold shower. I call them this morning for another appt, and am told sometime between 5-9pm again, and that someone came by at 10pm and no one answered. That's gaslighting. I was by the door for 7 hours straight. #badbusiness #unacceptable Hope they show up tonight or I'm calling Enbridge directly. read more

this contracted company aka enbridge is an absolute disgrace..technician came to change meter and inspect my furnance..left water valve on ..flooded my floor and now came and shut off gas..without proper notice..had to call to get gas turned back on as no supervisor ever called us about anything..upon return rude and unprofessional technician refused to turn gas back on due to "leak" still waiting for compensation..absolute incompetence ..do not let these people in your house!! read more

horrible service. I wouldn't let this company in to change your gas meter! They left me with a fireplace that was working before they came, to you have to get someone to fix it. I said it was working before they came and he said " how do I know you are telling me the truth". how insulting ! he left me with an order to fix the fireplace, It worked after he left. they still haven't reversed the order. Enbridge please fix this issue ! This is in London, Ontario read more

This company came and exchanged my meter without my permission while I was not at home. They left a note to call them and they would return to turn on my gas when I was home. I ended up sitting up all night with no heat. It is 4 o'clock in the morning, I am freezing and they still are not here. I have called several times to receive the same story, the technician's ETA is minutes -- and then they don't show. I never asked for this, I did not give my permission for this and I don't even know why this company which I do not deal with had any rights to come on my property and leave me without heat all night (and who know the next dat too????) read more