We found the staff poorly trained and lacking skills for conveying compassion for families of those…read moreabout to undergo MAID. Our brother chose MAID and prepaid for cremation services with Arthur Funeral Home. A lawyer was appointed executor to relieve the complexity of estate distribution. The lawyer didn't know what would happen other than the funeral home was responsible for the cremation. Our families are mostly out-of-town so we wished to have some general information (e.g., a general idea of how long does it take for a cremation to take place? would burial be possible in February or do we wait until spring?). An email a few days before our brother's death was sent to the Arthur Funeral Home. It was completely unanswered, even though we received an auto-reply that someone would get back to us shortly. A telephone call two days the day before was very frustrating because we were simply told it was a "process", with no explanation about the "process". It was implied that it was inappropriate for us to be asking because we weren't executors. THEN they called our brother to tell him we were asking and he had to assure them it was all right. Our brother didn't know the "process" either. A few hours before our brother's actual death, we attended in person at the Arthur Funeral Home. No kind words of condolences. We were simply told he wasn't in the system and asked if we were sure that we were at the right funeral home. Turns out he wasn't in the system because he wasn't dead yet. Again, we were simply told it was a "process". No one ever said that details could not be provided because it was a matter of legality, privacy, etc. Although our exchanges were civil, the staff were quite passive-aggressive in their refusal to provide general information and insistence on a vague "process". There was no acknowledgement of our sadness of our brother's impending death. It was transactional. The situation was unprofessional and uncompassionate. Go anywhere else.

This review is done as a person who has attended funerals here. Fortunately I haven't had to use…read moretheir services for a loved one. Location: Easy to find a sign that is both easy to see and discreet. Parking: A very large parking lot. When I've been in the winter it has always been plowed and salted Building: A ywo story building The decor, It's just muted colours and comfortable seating. Which is what you want. There's a seperate viewing area and chapel. They can accomodate a small group in an appropriate sized room as well as a larger groups It's clean, and quiet and smells good. The staff are very nice and I know that people who have had to work with them give them high praise.

Melissa, the funeral director was very sweet to us. Very sympathetic of our loss and let us sit in…read morea private room when another family came in.

Years ago when it opened it was a lush green manicured place of rent. All of my family bought…read moreplots. My parents are there now and I am elsewhere. But saddened in 2011 when I returned him to bury my mother in a desolate, burned up lawn, sparse grass, hot and dry and so desert like. It was perpetual care when it first opened and they must of not paid the water bill. I am sorely disappointed in a place that was so beautiful and now is not.

The kindness and generosity shown to us, the grieving family, was above and beyond expected.read more

From the owner: Over Three Generationsread more