Lake Taylor is a phenomenal facility with caring staff. There is no better place to be than Lake Taylor!

My mom fell on Nov. 29th and broke her hip. She was taken to a hospital 3.5 hours from her home. For two and a half weeks the hospital case worker and myself worked with the admissions staff to have my mom admitted for rehab. During this time, Lake Taylor provided a list of check boxes that needed to be completed before they could take her. Everytime we checked all the boxes, they added another requirement. After tons of work and time on both my part and the case manager, Lake Taylor informed us yesterday they could not accept my mom. This was an extreemly frustrating process. To go through all of this and be told they don't have a bed is just not right. I feel as if they just didn't want my mom. There was very little communication except to tell us they needed more information and they couldn't take my mom. I can't say what the care is like, but if it is anything like the admissions department, I wouldn't recommend it. read more

Worse experience ever. My family member died from neglect there. Absolutely pitiful!!! I wish I could give negative stars! read more

my sister just moved from Va Beach Health and Rehab on Camelot Drive to Lake Taylor Rehab. She feel like she is in the Hilton Hotel!! Heaven could not be better VBHAR is disgusting, dirty, unorganized and on the brink of collapse read more

Excellent quality of care. The nurses and aides are wonderful to our Mom. The entire place is immaculate, and always smells fresh. The cafeteria staff goes above and beyond to meet patients requests. Everyone has been amazing! read more

Awful communication with staff. Had to continually call and ask for updates to keep on top of things, if I could get ahold of someone. No one cared to call and inform me my father was diagnosed with pneumonia and rapidly losing weight. I found out by "accident" when I called for an update on a different issue. Also, watch out! Insurance authorized the facility as in-network, but provides were NOT! Surprise bill for daily out-of-network care for several thousand dollars. Absolutely not okay- Stay away. read more

I was there 12/22-01/23 They were the best definitely 5 plus Stars. They helped me with very Intense PT and the staff was amazing Didn't want to leave Food was amazing also read more

7/21/21: My grandmother was transferred here from the hospital after an injury. I got some great reviews about this place, and she's been here before. So, I was comfortable about signing the paperwork for her rehab. The first few times I came to visit, the front desk staff was extremely friendly & helpful. A few of the nurses were unprofessional & seemed to be more concerned about personal conversations, but I let that go. It wasn't until this evening that I really started having second thoughts. I showed up around 6:30 pm to bring my grandmother some food & was met by this NASTY, RUDE switchboard operator/receptionist. Rude from the start, I TRIED to remain polite. She was short and her tone was negative & as if I was bothering her. I wanted to put the food in my grandmother's hands MYSELF! I don't know her or anyone else, so why would I trust them to handle her food?? I calmly explained how far I had driven to get there & asked how to get an exception to this 6 pm visiting hour timeframe. She abruptly told me to call her social worker. ???? She didn't even tell me who that was. She just kept doing what she was doing in between calling whoever she called to come pick the food up off the table she told me to leave it on. I just didn't like her attitude. People like this shouldn't be on the front line in customer service. Put her in the back somewhere where she doesn't have to be seen. This 1 interaction just changed the way I see this place. I was excited for my grandmother to be here for rehab. Now, not so much. I'm sure this is NOT her first complaint. People like her always get complained on, but she doesn't change because her job doesn't require her to. I tried HARD not to be rude in return, but I couldn't help it after awhile & told her a few things about herself. People like that make it impossible for a family to trust that their loved ones are safe away from them. My granny's cellphone doesn't have reception in this place nor does her room phone talk volume go up. It is extremely LOW, we can't hear each other, & there is no other way to communicate with her. It makes me feel like she's in a JAIL & not a rehab facility. I've left messages for everyone I could about this. If I don't hear back tomorrow, I'm looking to have her moved. I won't be prevented from seeing/speaking to her especially when their own admission documents state that visiting hours are 9 am - 9 pm. She could've allowed me to see her for a minute. Her nasty self just prevented it because she could. Let's hope we don't have to interact again. I won't be as nice next time. Think twice about coming here if you value your freedom or expect professionalism. You will be disappointed. 7/22/21 Update: The owner & the boss of the nasty receptionist (Cassandra) called me today. They are trying to rectify the issues I had as well as reprimand her (I guess). The social worker, Kara, still hasn't called me back about the so-called special hours exemption, so I can't give them over 3 stars at this time. I appreciate these 2 gentleman immediately responding to my concerns though. I went to visit my granny this evening around 5:05 pm & the evil woman was there with another lady at the desk. She has a completely different attitude. Lol. I wonder why. Anyway, once I get all of my issues addressed, I will edit my review. Right now I'm changing my rating from 2 stars to 3. read more

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I can't say enough about the high quality of care my dad got at Lake Taylor's rehab wing. The professionalism and the attention to his care was very good. I know every hospital has a percentage of staff that are not the best, but we did not experience any major problems with that. Were the nurses always smiling and friendly, no. But no one can be "on" 100% of the time and my dad was never neglected. The speech, PT and OT therapists were incredibly knowledgeable and took the time to ask my sister and I questions that would aid in his care. In summary, I would recommend this transitional care hospital to anyone who is looking for a high level of care for their loved one. read more

My grandma died because of these people now the building looks nice but as far as the staff goes they are horrible. Me or someone else in my family ask them for something to bring for her we will be waiting forever or won't be getting anything at all. So I don't even know how this damn place is still in business read more

Where do I start it's just so much to say but let me start by Saying Please think twice before you send your love one here My Dad has ALS (Lou Gehrig disease) and has been here about 6 yrs not by my choice because he's married and I had no say or else he would've been home!!! Since being in this place the CNA's has knocked his trachea loose multiple times causing him to lose consciousness he would have to wait long periods of times before they would feed him by then his food would be cold there has been many of times that he would have to lay hours in feces before they would change him he also suffered mental abuse from the workers who clearly didn't care about him and last but not least my dad is now on comfort care they are starving him they keep him sedated to the point where he sleeps hours at a time and when he do wake up they don't offer him water or anything knowing my dad is no longer talking but yet he still lip talks to where you have to read his lips to understand and he's to weak to blow into his call bell which means they check on him whenever but anyways tonight I was told my dad had stop responding by the charge nurse (Kate) so I asked her if I could look at my Dad because he has a phone in his room that I normally video call him on and she said with an attitude I'll let you talk to him briefly she told me she would send his aide down to his room to answer his phone so I called my dad's phone by video with another relative on the call as well and to my surprise my dad was fully awake and aware and me and my aunt was in total shock because the charge had just told me my dad had stopped responding completely so I'm thinking my dad is transitioning only to see that was all a lie told by the charge nurse and to make matters worse I asked the nurse who answered the phone if she could give my Dad water to drink this lady hung up on Me and told me my time was up So I Beg Anybody whose considering sending your love one Here PLEASE DON'T....... Their Life will be in danger they won't survive this place it's so much neglect that goes on there it's pathetic and if I could describe HELL it would be Lake Taylor‼‼‼‼ Because what type of nursing facility leads you to think that your Dad is fading away this place needs to be shut down and their should be skilled nurses working with total care patients who are on ventilators and have a trachea Once again Don't send your love one here . I have to tap on star to rate this place in order to post just know I rate them a 0 read more

Update: Wish the linen service from private contractor was better. On a few occasions, the sheets literally stunk like sh*t. LTTC should talk to their contractor regarding stricter QC and sanitary/hygiene control standards. Sorry! Downgrading to 4.5 stars thru no fault of yours. read more

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I received excellent care at Lake Taylor Transition, on Azalea. The physical therapists, Chris, and Christina, were knowledgeable and concerned. They shared concerns as well as encouragement. They pushed me to extend myself. The staff on Azalea were amazing. I could not have asked for better. read more

I have not been in this rehab or any rehab for that fact! I will be in here in April, after a knee replacement. I am on the list for Lake Taylor,as my friend was here twice & visited her many times. She was in Beechwood, right where I want to be!! The nurses, physical therapists, cleanliness & food she said was great. I don't look forward to this knee surgery , but if I have the care that she did, I should recuperate very well, so I can go home & be able to take care of myself. I will write my official review when I'm discharged!!! I will say the nicest person so far is, Javonte' in admissions. Can't tell you how nice she was to me. UNREAL she is so nice. Don't know how you can top her!Thank you Javonte' for being so kind to me. I can't wait to meet you in person! Your Mom must be a wonderful person as she has an exceptional daughter! Be back soon! read more

I was told this was a great facility but from the time that I signed all the paperwork for my father to enter til the time he passed(less then a month) we have encountered no great service. When we went to pick up his belongings the receptionist was rude (we could not visit our father because of covid) even though they knew we had just lost him. Calling several times to find out exact cause of death (took them two days to call us back) took 2 days to get a call back and we still don't really know. Now trying to get the death certificate, still no word and the funeral was yesterday. Just received word from my funeral parlor that the doctor has only just now finalized cause of death over a week later. read more

They keep trying to charge her extra money that's got nothing to do with COVID-19 I want to how many elderly people are they ripping off

Don't send your loved ones here. Negligence abounds! Nurses ignore patients, violate HIPPA laws by talking patient specific details where other patients can here, accusing patients of faking illness. My mother went here for rehab after a knee replacement and almost left in a body bag a week later due to neglect. read more

My 90 yr old Uncle has been at LTTC for most of the last 2 yrs while going thru knee issues. I have visited him there at least 12 times to bring/share she crab soup on Sundays. He has had 2 -3 rooms as he bounced back and forth from surgeries, so I have been to a few sections of the facility and have witnessed a lot of employee performances. I've never seen anything that would make me think this place had issues. My conversations and others I've witnessed with staff was always friendly and professional. The rooms he has had were always clean and well maintained. I'm a professional maintenance tech who can recognize building and environmental issues. He is there at this time of crisis, and while visiting is not available, a short talk with a quickly answered phone assured me of their continued care for my Uncle, and they will also let me drop off the she crab soup I know he enjoys during my visits. Every facet of this facility that I have experienced has been more than satisfying. Well Done LTTC! read more

Hi there, Joy here, I was in Lake Taylor last May after my first knee replacement, I left a very positive review on staff, nurses, physical therapy, food, cleanliness. It was a wonderful experience for me while rehabbing. I just was there again for therapy for my second knee replacement and again everyone made me feel at home and care was excellent. Food was good, three meals a day, never got hungry. The whole facility was always clean, real clean, so I don't have any complaints, just feel that it was an excellent place to rehab. Joy Hooks, Va Beach, VA :) read more

My husband, who was only there to complete an antibiotic treatment, died due to gross negligence in this hospital one day before he was to be discharged. Because this facility has some kind of immunity I was told that I did not have the option to bring a malpractice case against them. Therefore ,I suggest that you think twice before you choose this facility. read more

Spent 9 miserable days at Lake Taylor post knee surgery. To convince me to come, Admissions did a bait-and-switch by quoting average per-day price that was well under the max my insurer would pay, then billed hundreds of dollars over, which I have to pay. Nursing Staff would not bring pain meds when desperately needed or even, after complaint to mgmt, the directed every-4-hrs cuz instructions not relayed at shift change. Repeated requests to staff met with empty promises while I rocked in bed crying from pain. Hours after shower, wet bathroom not cleaned nor shower seat moved away from toilet, so I had to struggle down the hall with walker to use public restroom. Wound nurse left two raw blisters on leg either w/o antibacterial ointment (required by policy) or uncovered during PT cuz she didn't arrive before PT time. One wound nurse wouldn't have let me shower during entire stay cuz of blisters but the other put on water resistant bandage so I COULD shower (thank goodness). Equipment is outdated & falling apart: footrest on wheelchair couldn't be adjusted cuz held in place by duct tape; bed sheets are threadbare with holes sewn closed. Unlike other reviewers, I actually liked the food, even if they forgot flatware, sauces, & specific requests. I couldn't wait to be discharged as soon as I could care for myself at home, but Admissions did everything they could to make me stay for max time that insurer had preapproved. They claim on website: "There's nothing to stop you from moving forward. Lake Taylor restores health, strength and mobility." What a joke. read more

My mother went Lake Taylor and the nursing services are awful!!! It takes a minimum of three calls for a nurse to get anything accomplished. Basically it takes 4-6 hours after the call button being pushed to have the patient's needs addressed. Her surgeon ordered her wound dressing to be changed twice a day to prevent infection and this was not done once (twice daily bandage change) after arrival. We then elevated our concerns to management and they have no oversight over their staff. In other words there is NO NURSING ACCOUNTABILITY at Lake Taylor. Following discussions with management the nurses still didn't change the wound dressing until 6 pm at night when my poor mother walked out of bed and begged them to do this. This is unacceptable and truly upsetting to patients, especially to my mother who was trying to prevent an infection. No one seemed to care about her health outcome which is a shame given Lake Taylor is a healthcare facility. I would strongly recommend you look elsewhere for assistance for your loved one or have them go home with supervision and have physical therapy come to their house or do it on an outpatient basis. Meals, medications and assistance would be so much better at home. In my opinion you are putting your loved one's health at risk. Prior to this visit my mother had been there for another matter and the service was outstanding! Sorry to say that we are extremely disappointed and could not in good conscious recommend this facility to anyone. From reading other reviews it seems we are not alone in our opinion when it comes to the medical oversight. I hope you find this review of value as we all struggle to figure out what's best for family and friends. read more