My engine was making noise this morning. Only in a short period of driving around town, it was…read morepretty bad and just before pulling back into my driveway, I got a warning for reduced engine power. For a while, I've suspected there's possibly an issue with the timing chain. Well, we have two people with jobs here and need to continue making income and I also do medical transportation and my clients need reliable transportation, children who need to get to appointments and an elderly parent living with us. We're down to one vehicle. In times of desperation such as this, you want a good, reliable, friendly company. So, I checked around for recommendations on here and Jerry's is one that comes up quite often. Then, you check their website and they SPECIFICALLY say they diagnose and work on engine problems from small to large. I will pull a direct quote from their website "whether it's a minor faulty gasket cap problem or a major engine knock problem, rest assured we've got your back." Since they're the closest shop to me and I figure I can HOPEFULLY get the car there before something drastic happens, I call just to be sure. While the lady on the phone wasn't the MOST rude person I've dealt with in customer service, she certainly was NOT the friendliest. I was kind and barely got it out that I've 'suspected' timing chain, she told me they probably won't be able to help, they're just a small shop with 2 bays and can't really do major work like that. So, let's sum this up. Customer service was not friendly, discounted my car issues before I really had a chance to say anything and the information I was given on the phone COMPLETELY contradicts what their website claims, that they have state of the art engine diagnostic tools and are COMMITTED to getting your family back on the road as quickly as possible. I cannot speak for anyone else's experience than my own. And as it stands, my family is stranded and though I don't KNOW if this is the particular issue, they are not willing to even get it in to make a proper diagnosis and give me peace of mind. And, my clients still suffer as I won't be able to provide them transportation, so the community also does suffer. This was not a pleasant interaction with this business

we had been up visiting family from a distance and they came to our need last minute when our…read morevehicle broke down, and got us towed to the Chevy dealer so it could be repaired under warranty. between all the awesome people that helped us we made it home on schedule to get back to work after our holiday travels. Thank you so much for your time, service, and care in a tome we needed help. I will forever be greatful.

I've moved away from the area now, but Rick was my mechanic for 15 years, and never steered me…read morewrong. I'm looking for a good, used vehicle and am considering traveling the 200 miles back to see what they have.

From the owner: Welcome to Ricks Auto Sales & Service…read more Ricks Auto Sales & Service has been in business since 1994 and serving Ladysmith, Wisconsin and surrounding areas ever since. We specialize in repairing exhaust systems, belts, hoses, brakes, starters, and all other general automotive repairs. At Ricks Auto Sales & Service, we pride ourselves on our honesty and our versatility. We not only fix and repair cars and trucks, but we also sell used automobiles at a fantastic price. With more than 40 years in the industry, we are the trusted auto repair shop in the Ladysmith area. We proudly affiliate ourselves with the local Chamber of Commerce. Give us a call today to book your next appointment.

Their quality of workmanship, parts, and service is fantastic. They are also great about a timely…read moreappointment,and repairs.And their prices are great! And the folks there are super nice,and it is family owned and operated business.

We were referred to Certified auto service for auto undercoating by NAPA auto parts. They quoted us…read morea price we agreed to for the job. They did an amazing job. Showed before and after pictures of their work. When we got to the shop to pick up our car we were informed that she had missed quoted the price but she was going to honor the price she gave us. We asked what the correct price was. It was actually $125 higher than what we were quoted. My husband and I both said no we will pay the full price. That it was only fair because they had done the job. She insisted that we did not have to pay full price that it was her error. We were not comfortable with that and offered more money that she reluctantly agreed to. I was so impressed by how she was willing to stick to what she had quoted. My first impression in dealing with this shop is that I will definitely come back for their services. They are extremely reputable and did a fantastic job.

While camping just north of Ladysmith WI on Sept. 5 2017, i woke to find my front tire flat…read more Luckily I brought my portable 12volt air compressor with. i pumped up the tire and made it to TOYCEN Chevy dealership around 9:00 am. The service man was very nice said he could look at it right away.( I thought I would have to wait over a hour because i was a walk in with no appt.) Within 15 mins my flat was repaired at a very reasonable price & went on my way. Thank-You so much for your excellent service!!!!

Great people really helped me out, fixed my daughters car while I was stuck in another state, I…read morewould recommend this company to everyone

I have a 2010 Prius with 250K+ miles on the odometer. F & F replaced the strut assemblies and two…read moreof the wheel bearings. The car drives like new again. F & F did excellent work and their pricing was very good.