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Lake Ave Auto

5.0 (2 reviews)

Services - Lake Ave Auto

Auto maintenance

Auto repairs

Routine automotive maintenance

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9 years ago

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Jerry's Automotive

Jerry's Automotive

(3 reviews)

My engine was making noise this morning. Only in a short period of driving around town, it was…read morepretty bad and just before pulling back into my driveway, I got a warning for reduced engine power. For a while, I've suspected there's possibly an issue with the timing chain. Well, we have two people with jobs here and need to continue making income and I also do medical transportation and my clients need reliable transportation, children who need to get to appointments and an elderly parent living with us. We're down to one vehicle. In times of desperation such as this, you want a good, reliable, friendly company. So, I checked around for recommendations on here and Jerry's is one that comes up quite often. Then, you check their website and they SPECIFICALLY say they diagnose and work on engine problems from small to large. I will pull a direct quote from their website "whether it's a minor faulty gasket cap problem or a major engine knock problem, rest assured we've got your back." Since they're the closest shop to me and I figure I can HOPEFULLY get the car there before something drastic happens, I call just to be sure. While the lady on the phone wasn't the MOST rude person I've dealt with in customer service, she certainly was NOT the friendliest. I was kind and barely got it out that I've 'suspected' timing chain, she told me they probably won't be able to help, they're just a small shop with 2 bays and can't really do major work like that. So, let's sum this up. Customer service was not friendly, discounted my car issues before I really had a chance to say anything and the information I was given on the phone COMPLETELY contradicts what their website claims, that they have state of the art engine diagnostic tools and are COMMITTED to getting your family back on the road as quickly as possible. I cannot speak for anyone else's experience than my own. And as it stands, my family is stranded and though I don't KNOW if this is the particular issue, they are not willing to even get it in to make a proper diagnosis and give me peace of mind. And, my clients still suffer as I won't be able to provide them transportation, so the community also does suffer. This was not a pleasant interaction with this business

we had been up visiting family from a distance and they came to our need last minute when our…read morevehicle broke down, and got us towed to the Chevy dealer so it could be repaired under warranty. between all the awesome people that helped us we made it home on schedule to get back to work after our holiday travels. Thank you so much for your time, service, and care in a tome we needed help. I will forever be greatful.

Lake Ave Auto - autorepair - Updated May 2026

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