I had an extremely disappointing experience at this perfume shop. I went in looking for a specific…read moreperfume that I've been using for years but had some doubts about which one it was. The owner confidently assured me--100%--that he knew exactly which one I needed because he was "the expert." Trusting his expertise, I purchased the perfume for €150, which is not cheap by any means.
When I got home and opened the box (only removing the cellophane), I immediately realized it was NOT the right perfume. I returned the same day, fully expecting that he would take responsibility for his mistake and allow me to exchange it--especially since I hadn't used it. However, instead of acknowledging his error, he refused to swap it, giving me a long-winded excuse about how he couldn't accept returns because I had removed the outer plastic. His so-called "solution" was to offer me a half-used sample of the perfume I actually wanted, claiming he had no more stock--which was clearly a lie, as he keeps his stock behind the counter.
So, in the end, I paid €150 for a half-used bottle of perfume, all because this shop owner made a mistake and refused to take accountability. That is absolutely unacceptable and appalling customer service.
I do not recommend this place to anyone. If this is how they treat their customers, I suggest taking your business elsewhere.