I had such a great experience here! I've been to many other places, and this is the one I come back…read moreto. I've seen both Dr. Adrienne and Shannon, and both are so lovely, caring, and very knowledgable. They took the time to listen to my concerns, and made great recommendations on the best way to achieve what I wanted. I am so happy with every service I have received. My most recent service was with Shannon and I'm so pleased with the results. She works magic here! Super attentive and remembered that I tend to faint or get light headed with my treatments. She was ready to go with water and everything for me ;). I highly recommend! By the way, the new office is so beautiful!

They're the best here! Text when you have a need, they'll find a time to get you in and figure out…read morebest steps forward. Always feel like it's straight talk and in the most trusted hands with access to the best treatments out there. Highly recommend

The team was terrific and made me feel so much more comfortable about what I was doing, what would…read morebe beneficial, and what would not. No upsell of services and in fact, one of the things I was contemplating I was told to wait on for now as it wouldn't be as effective. I really appreciate that. It's expensive, but you get what you pay for. Also, Sandi was the nurse involved in my treatments, and is absolutely lovely. So is Ali, the Manager. Very kind and a pleasure to be around.

I'm extremely disappointed by the way my family and I were treated by the San Juan Capistrano…read morelocation, especially during an already incredibly difficult time. My mom recently passed away, and one of the last things I needed to take care of was her OrangeTwist account. I called the San Juan location, explained that my mother had passed away, and asked what could be done with her balance. The receptionist was unsure but told me the manager, Allison, would contact me. I completely understood this was an unusual situation and had no expectation it would be resolved instantly. Allison eventually emailed me, confirmed the balance was over $1,200, and told me the credit could be transferred to my account. I agreed and explained that I now live in Texas, asking if I could use the credit at an OrangeTwist near me. I even shared how much my mom loved going to OrangeTwist San Juan. Then she completely disappeared. I followed up on September 13 and again on September 18. Three emails over two weeks. No response. I was incredibly patient because this was not something I wanted to spend my time fighting about while grieving my mom. I simply assumed someone would eventually get back to me. I was too nice. When I finally called, Allison was unavailable and I was told someone would call me back. While explaining the situation, I heard another employee say, "I'll talk to her." I appreciated her willingness to speak with me, but what she told me directly contradicted what Allison had previously told me in writing. I was told the credit could NOT be transferred and that I would have to return to that specific location to use it because they "know the situation." I was also given another workaround that made absolutely no sense and left me uncomfortable with the entire situation. At that point, I simply requested the funds be returned. I was told Allison would call me, but was given no timeline or answers. I was also told she had been out sick. I completely understand people getting sick, but two weeks with no response and no one else at the location taking ownership of a grieving customer's emails? That is unacceptable. Thankfully, I eventually contacted corporate, and the difference was night and day. Corporate responded quickly, was compassionate and apologetic, and resolved everything immediately. They transferred the funds to my personal OrangeTwist account so I can use them at a location near me. The manager of the Texas location even personally called to apologize and make things right. That is what customer service should look like. I genuinely appreciate corporate and the Texas manager for ultimately taking care of me. But it should never have taken weeks, multiple unanswered emails, phone calls, conflicting information, and an escalation to corporate to accomplish something the San Juan manager had already told me she could do. What makes this especially upsetting is that this wasn't just a routine customer-service issue. This involved my mother who had just passed away. I was trying to wrap up one of the last remaining pieces of her affairs. I wasn't being demanding or impatient. I gave them plenty of time and grace. I simply needed someone to communicate with me. My mom supported this business for nearly a decade, and knowing how much she loved going to OrangeTwist makes the lack of communication and compassion even more disappointing. Sometimes customer service is about more than policies and procedures. It's about recognizing there is a human being on the other side of the email. This could have been resolved with one email. Instead, I had to repeatedly follow up, explain my mother's passing multiple times, receive conflicting information, and ultimately escalate to corporate. I wasn't initially going to leave a review, but I feel this experience deserves to be acknowledged. This goes beyond a simple customer-service mistake. Very disappointing, to say the least. I hope the San Juan Capistrano location learns from this experience.

The very best Facialist in Orange County & possibly California! Erin is super nice & Knowledgeable…read more The staff makes you feel welcome & everything is clean, as you can see as soon as you walk in. I think the prices are pretty good too.

Everything is wonderful at FAC !!i I went to Aliso Viejo a few days ago and saw Esther for some…read morefiller . She did a great job and softened up my checks and around my forehead and eyes . She's amazing and i always to back to Esther . Jessica, Bobbie and Meagan at the front are so efficient and friendly ! i hope you go to fAC and have an amazing facial or any treatment there is a 5 star!! Nancy Tall

I absolutely love my results! First time visit here at dermacare San Juan. The service was so…read moreincredible and attentive. They did a fantastic job! I couldn't be happier with my before and after!

Sarah was amazing, she talked to me about the results I wanted to achieved and did my injections…read morebased on that. I got Botox on my forehead and around my eyes. Sarah suggested a lip flip and I loved the outcome! Will definitely be returning!

Had such a great experience at LaserAway today for my CoolSculpting treatment! From the second I…read morewalked in, everyone at the front desk was so friendly and welcoming. Jean at the front desk was especially kind and made me feel right at home. Nurse Naomi was amazing. She checked on me throughout the entire treatment, made sure I was comfortable, and explained everything so I knew exactly what to expect. You can tell she really cares about her patients, and that made the whole experience so much better. The office is also incredibly clean, beautiful, and well taken care of, which always makes me feel comfortable coming in. Overall, such a positive experience. Thank you to Jean, Naomi, and the whole LaserAway team for making my appointment so easy and enjoyable. I can't wait to come back and treat more areas! A breeze!!

Stay away! They do not honor full tattoo removal. I have been undergoing tattoo removal for the…read morepast 3 years on my arm sleeve and I can tell you that they are doing something wrong. My ink is all black, my tattoo was about 10 years old, and I have light skin tone. All these factors, I was told, make me the ideal candidate for full removal and I should see "amazing results". Three years later and I have had the worst experience with this company, their miscommunication about the process and length of time needed between sessions, along with the constant staff turnover and mishandling of appointments. Expect appointments to be regularly cancelled or reschedule at the last minute. Manager will offer no assistance in extending treatment for desired result, the again want you to continue to give them thousands for unknown number of treatments. They are constantly trying to sell you new treatments when at your appointment, during scheduling, or just trying to get assistance. It's a full money grab so they can see how much they can get out of you, it's pathetic. Rather then treating you for your current procedures and concerns it's all about what they can get you to sign up for next. I've heard great things from patients who choose Removery and they see the results that LaserAway can not provide. I wish I knew about them sooner! Stay away!

THE BEST place to get a laser facial to get you ready for any big event, or maintenance…read more Nassrin keeps my skin looking amazing, minimizing pores, reducing hyperpigmentation and sun damage. I constantly get tons of compliments on my skin, you don't need a ton of serums, just the basics and a good facial.

I chose this clinic because of its strong reviews and was genuinely hoping to have a great…read moreexperience and leave a raving review myself. Instead, after spending over $3,000 on PDO threads for my face and neck, this has turned into a very disappointing and frustrating experience. Months after the procedure, I developed visible drooping on the front right side of my neck, along with a lump and a sensation of a loose thread under the skin. When I came in to have it looked at, the nurse acknowledged this was not normal and said a correction might be done at no charge. However, I was later told by the owner that I would need to pay an additional $600 to fix it--which was extremely disappointing given that this appears to be an issue from the original procedure. To make matters worse, I followed up via email with my concerns and never received a response. Aftercare and communication should be a basic part of any procedure, especially at this price point. I also feel it's important to mention that during the procedure, the nurse penetrated into my mouth with the thread. This was alarming and could have led to infection. I managed it myself with saltwater rinses and thankfully it healed, but that situation could have gone very differently. This experience made it clear how dependent this procedure is on the practitioner's skill and the level of care provided afterward. Based on my experience, I cannot recommend this clinic.

Right off the bat, I knew from the phone call to make an appointment that this was the practice…read morethat I wanted to do my lasering. Monica asked me whether it was my first time getting lasering and informed me of what I should know about lasering. When I went to my appointment, she walked me through the whole process and told me what she was doing at each step. I felt comfortable and taken care of getting my upper lips and underarms lasered. You can tell she is passionate about her work and care about her patients. I also appreciated that I didnt feel pressured to buy a package or more add ons. I'm looking forward to going back for my remaining laser sessions!

Monica A. is really awesome, she really cares about the details and the outcome, and takes the time…read moreto ask good questions, and listens to my goals or concerns about any procedure. I have gone to her office several times, back when she was in a Laguna Beach salon, and happy to travel to a new location to continue seeing her! The new office is really sweet, has plenty of free parking and just a few steps through the front door. Quiet, professional, clean building, and very accessible. Whenever I'm in Southern California I will definitely visit Monica and her new Salon One Six One! If you're coming from Dana Point, San Clemente, or San Juan Capistrano it's easier to take I-5 north, then exit Ortega Hwy, and go East, then left on Antonio, and it's only a mile or two on the right...near Lulu's Coffee. Not only is she really great at what she does but her pricing is very competitive.

I've bounced around to a few different injectors over the years, and Dr. Malecki is on a completely…read moredifferent level. Turns out he was the medical director for Allergan (the company that makes Botox and Juvederm), so it makes sense why his technique is so dialed in. He's not the type to push filler on you just because, he takes the time to understand an address your personal concerns, he's conservative, takes small steps, and the results always look natural instead of "done." Honestly the best outcomes I've had, period. Heather, the esthetician, is an absolute gem. She actually sits down and talks through what your skin needs instead of just running through a checklist. I've done DiamondGlow with her plus a few rounds of SkinPen microneedling and my skin has genuinely never looked better. Monica at the front desk also deserves a shoutout. She works with you on scheduling instead of just slotting you in wherever, and she's never trying to upsell you on five extra services you didn't ask for. It's refreshing to go somewhere that doesn't feel like a sales pitch every time you walk in. You also never feel rushed through your appointment or stuck waiting around for hours just to get pitched a bunch of add-ons before you leave. This place is the full package, great results, a team that actually cares, and zero pressure to do more than you want. Highly recommend if you're looking for a new spot.

Lovely doctor and lovely results! He was so friendly and made me feel very comfortable.read more