NIGHTMARE! Yes, but I did not sleep for an entire night while being locked out of the facility!…read more The doors came down early--he had them set so they went down at least three minutes before 8 O'Clock. I was all set to leave, and just lock my storage place. Suddenly the doors went down and I was locked inside. Thinking to set off the alarm, I ran out the door, setting it off, but despite the alarm ringing for over an hour, no one did anything at all. I thought if he was away at 8 O'clock, by 1 AM I tried to set off the alarms by hitting on doors, or trying to get an alarm bell that's outside the building to go off--nothing would. I thought maybe he'd been away but would be back by 1 AM since I heard he lived there. It was too too bizarre. At last after that hour of the alarm ringing I called the police. They let me know that all they would be able to do is call the company and try to get the manager there. They got through to an emergency number, yet for whatever reason, they also could not contact Martine. The police did visit during the night to see if I was alright. But I was outside the facility all night until the doors went up again in the AM. Sure enough, the doors were off schedule, and they went up again before 6AM, about three or four minutes. For the night my storage was open, and when I got there in the AM his car was there. Yes, I'd thought he lived there, and my storage was open for him to rummage through all night. Extra Space's philosphy is that you have your own lock so even the management cannot get into your storage! I had only a sundress on, it was chilly, so I needed to keep walking to stay warm, all night. I got a call from the district manager on October 4th. He said he would visit the facility, look at the videos, etc. and that was now three weeks ago. I hesitated to post bc I had only the best customer service in two other cities and thought this was Martine, the guy managing, and not the company. Now I am distressed by the company, with no further action. I am looking at a lawsuit in this case. Also, people use the dumpster across the alley bc there is no place for your trash. So, Extra Space and Martine don't mind causing the apartment building across the alley the inconvenience of all that trash.