this company is a scam! myself and two sibling are being charged $300+ EACH and we no longer live in LA. on top of that, we all lived in the same home but being charged $300+ separately!!! read more

Paid my Bill in cash every month and what do ya know I still owe the same amount that I started with! I guess making a paper receipt is easy enough and just pocketing the cash is a bonus for the employees. Have to say moving out of state really opens your eyes to how much better literally anywhere else is. read more

This is the worst electric company I have ever dealt with. I live in a 1500sqft apartment in Lafayette my first bill was $396 for 40days. I don't cook The main things I use are my 2 TVs,laptop and washer and dryer. Same appliances I had in Orlando and my bill there never got over $160. The lady with customer service said I'm using 4kw a month which is crazy as I know a few people with larger homes and more people who use about half that. Like the first person said call and find out about whatever you plan on renting or buying first! read more

Lafayette Utilities System - Lafayette, Louisiana

I would give zero stars if it was an option. Worst customer service of any utility company I have ever dealt with. I should not have to jump through hoops every month just to pay my bill. How can a utility company not have a website that works consistently? If you have an option not to deal with LUS, I would highly recommend taking your business elsewhere read more

This week the compost men picked up two of my new Chastant Bros. reusable leaf bags. I placed a complaint to the service dept online. I received a call the next day from Missy--who took care of the problem immediately and brought me 2 new bags from Chastant Bros. I was so impressed with her quick attention to the lost bags. Thank you, Missy! read more

Worst customer service with this company. Before u rent or buy in Lafayette La. make sure you call LUS and get the utility history of the property you will be moving into. I moved into a 600 sq ft apartment. I have 1 television( which I rarely turn on), rarely cook and am very conscientious about turning on and off lighting. My first bill was $202 for the first 44 days. $160 for the next 30 days. My neighbor has a 2 bedroom 1100 sq ft apartment, 2 people live in the apt. and they cook all the meals. Their bill was $48. My neighbor across which is 2 young guys...their bill has never been over $70. I tried to reason with LUS and try to get some kind of resolution but instead, I found absolutely no empathy. In fact, the representative told me her bill last month was $375. I did not believe this. Be careful with these people. Bad company read more