***Placed Online Order for Pickup***…read more Since I've been living in California, I had no clue of the Stanley craze that's been happening for years...including how people flesh their tumblers out with accessories. California seems to be more of a Yeti state and I didn't once see accessorized tumblers there. Anyway, I'm catching up. I decided to go retro 80s with mine since I'm an 80s baby and I purchased a 40 oz Stanley Hyper Geo Tumbler to get the vibe going...setting my online purchase pickup for this location. It was ready within a matter of minutes. YESSSSS! But when I got to the location, I couldn't tell what was the front of the store, the side of the store, the back of the store. One side even had black plastic tarp of some sort covering all of the window s from floor to ceiling on the inside, confusing me as if it were a closed location under renovation. Once I called, I was prompted to keep driving all the way around the building to the "Macy's side" of the store and voila...found it. Walked up to the cash register for help and he followed me over to pickup, checked my name and I was good to go. I can't speak on what service is like outside of online orders, but the process for the online order was SUPER quick and fairly smooth. REMEMBER: The entrance is on the Macy's side.

I stopped by Dick's Sporting Goods at The Domain in Austin to pick up a pair of tennis shoes and…read morewas surprised at how incredibly busy it was. They have a great selection, which I appreciated, but be prepared to spend some time--just finding someone to help, trying shoes on, and checking out took longer than expected. It definitely wasn't the easiest or fastest process, but I left with a pair I really like and, in the end, got the help I needed. Worth it if you're patient and know what you're looking for -- or go during the week. Weekends seem to be crazy busy.

I went to Tyler's to get new sneakers. Caden was very helpful and patient as he got me new sizes…read moreand colors. I am happy with the customer service and can't wait to wear my new sneakers on a walk.

I ordered a North Face Hat. It was $41.48. I need to return it. The hat was in perfect condition,…read morenever worn, both tag and sticker in tack. Shipped back in their original box and packing. However, this ridiculous company only refunded me $25.48. This was a small return. I can only imagine what happens with larger items. For a company that has been in Business for 46 years, I'd expect much more. They are far behind their competitors. It's ok, I'll eat the cost and will stay away from this company in the future. Jared Harms Order #215396

Whike I haven't spent thousands of dollars here, I had been satisfied with my purchases until…read morerecently. Under their recommendation, I purchased a suppressor, good quality red dot, and red dot mount for a PCC. When I was finally able to get the suppressor attached, the mount that I bought under the recommendation did not co-witness with the iron sites. When I tried to return/exchange for something else, I was told that it was past their 30 day return policy. I asked if they could simply allow me to exchange it for other merchandise, but again stuck to their policy. Needless to say, I am very disappointed. I had to wait more than 30 days for the adapters to mount the suppressor on the PCC, but I never went back and told them to cancel that order so I could purchase somewhere else. I was very patient and respectful with them while I waited. While I am not a huge customer, I will no longer be a customer.

I've been a long-time customer of Sportsman's Finest and have spent well over $6,000 here over the…read moreyears, but this recent experience was extremely disappointing. My friend purchased approximately $800 worth of hunting gear on November 21st that ended up not being used. The items were completely unworn and still had all tags attached. We attempted to return the items before he had to fly out, but the store is closed on Sundays. Due to the holidays and both of us being from out of town, we were unable to return the items until December 26th. At that point, we were told the return was refused because it was outside of their 30-day return policy. What's frustrating is that the policy does not reasonably account for store closures and holidays. This was not an abused return--everything was new and unused. When I called back to calmly explain the situation and ask if there was any flexibility, I was laughed at and told I was wrong. That response was unprofessional and upsetting. I expected better customer service from a company I've supported for years. Policies are one thing, but how customers are treated matters just as much. Unfortunately, this experience has made me reconsider shopping here in the future.

First time visit to REI as I had been eyeing a pair of Blundstone boots for a long time and was…read moreunsure about sizing. The store has a nice layout, and you can easily find what you're looking for. I met Leslie, who was super helpful and patient. She recommended I spend a few minutes walking around the fitting area to get a good feel of the boot to determine the best fit. I'm in between sizes depending on shoes, brand and design (6-6.5 US Women) and typically wear lightweight socks with all year-round boots. To my surprise the Blundstone Original Chelsea # 510 in size 3 (AU/UK) = 36 EU fit just right. I wore my new boots to Vancouver, and they were comfortable right out of the box, no need to break them in. I signed up for their membership and can't wait go to back to pick up a few more things--overall solid experience.

Your Urban Basecamp for Outdoor Everything…read more The REI in downtown Austin is the kind of place that somehow makes you want to go camping immediately, even if you walked in just to browse. It's well-stocked, well-organized, and staffed by folks who clearly live and breathe the outdoor life. What makes it great: Excellent layout -- spacious, easy to navigate, and doesn't feel overcrowded, even when it's busy. Gear is thoughtfully displayed, and the store flows well from one department to the next. Helpful staff -- genuinely friendly and super knowledgeable. Whether you're getting fitted for boots, comparing bike racks, or just looking for the best water bottle, they take the time to walk you through your options without upselling. Well-stocked -- From high-end hiking gear to commuter-friendly bike accessories, it's got a little of everything. Great selection of clothing, trail snacks, and even travel gear if you're about to hit the airport. Bike shop in the back is a hidden gem. Solid service, quick turnaround, and honest recommendations. Bonus: Located in a convenient area with easy parking (which is a huge win downtown). Feels like a hub for the local outdoor community -- check the events board or just chat with someone about where to hike, paddle, or ride next. Bottom line: Whether you're prepping for a thru-hike, a weekend at Barton Creek, or just commuting across town, REI Austin is a reliable and inspiring place to stock up. Great gear, even better people.

Parker was amazing! He helped me with everything I needed and made sure my hat was perfectly…read moreembroidered. His attention to detail and dedication to getting it just right were impressive. I couldn't have asked for better service!

This place and the people who run it are excellent. They are…read moreknowledgeable and friendly. Recently took out some loaner rackets getting back into the sport and unfortunately caught the Covid again. Bummer. I called them up to let them know and they were completely understanding. Highly recommend. 5 stars.

Stringing prices are decent as is the location and selection of shoes and racquets (although…read morelimited). I would make this my regular shop in Austin were it not for one of the staff members. I came in on a weekend with a friend to get a couple of rackets strung and to peruse the shoe selection. Back home in CA, I have my own stringer. Consequently, I also have my own string (luxilon) on a reel as well as some individual packages that I keep in my tennis bag. Coming into the shop I wasn't committed to even necessarily using my own string. Unfortunately, the middle aged white guy in charge of managing the shop didn't care to listen to my queries about what I wanted. He took one look at my reel and insulted me about its condition. I told him that it wasn't well packaged and potentially slightly dirty because I had moved around a lot recently and had packed the reel into my tennis bag hastily. Still, he admonished me severely for allowing what he seemed to regard as unspeakably bad string maintenance. Although I was by no means committed towards using the reel--particularly since the string pricing at the shop seems reasonable--the employee acted as if I was obdurately demanding my own string, even after I said I'd said explicitly that I'd be fine if he used the shop's string (Again, I think there prices are reasonable.) The only conclusion I can reach, therefore, is that the employee was for some reason intent on demeaning me in front of my clearly more recreationally inclined, accompanying friend. I'm a competitive amateur (generally play 5.0 if available) who was trying to better acquaint my more recreational friend with some of the equipment--like racquets and shoes--in an effort to cement a new friendship in Austin. It seemed that the employee sensed this and out of some unfounded personal animus was purposefully trying to diminish my perceived tennis competence. This incensed me for two reasons: 1) I don't claim to be great at stringing racquets or maintaining equipment. In fact, my skills in this arena hardly keep up with my actual abilities as a tennis player. At no point in my interaction with the employee was I anything but deferential regarding his superior knowledge regarding racquet maintenance. This, despite the fact that were the employee and I to play tennis competitively, I would almost undoubtedly whoop his ass. 2) I was planning on spending more time at the store shopping for shoes and/or helping my friend demo racquets; but, the employee's behavior was so disquieting that I did neither of these things. He created such a contentious atmosphere that either I, nor my friend (who also acknowledged the employee's shitty behavior) had any further interest in shopping beyond getting my racquets strung. In other words, the employee's shitty demeanor denied the store potential purchases and compelled me to look elsewhere for equipment when the shop might very well have served my needs. I suppose, though, that were one to go into the shop for stringing or other needs and not be compelled to interact with this particularly grating employee, he/she would actually find it to be a decent, quaint reasonably priced shop.

I've been buying my bicycle accessories at Sun & Ski for about 10 years so I needed to leave them a…read moregreat review based on my last shopping experience. I decided to buy a full face riding helmet & S & S's selection was great! I picked out the helmet shown & love it. The price was the best & the sales tech's promise of satisfaction guaranteed had me buying from them instead of some on-line warehouse. I'll be back looking to upgrade my lights soon.

I dropped off my new skies to be fitted to my boots. I think Austin is very lucky to have a full…read moreservice ski shop in town. Talking with the ski guy, who also is a bicycle guy, I decided to bring my mountain bike back to get a tune up. It's been cold, so I won't miss it. The bike is taking longer than expected due to most of the guys helping out in the ski shop side. The retail area seems to have a large selection of ski goods and I ended up buying a better set of ski gloves.

Came out here to shop around for my new discs. They had a large variety of disc golf discs both r…read morenew and used. I was able to trade in some of my discs and the store clerks were friendly. They had quite a variety of sporting goods relating to baseball, football, and disc golf. It would be nicer if the store would be a bit bigger. There is decent parking in a shopping center area. Pricing of the goods seemed reasonable. If you are looking for disc golf equipment or accessories and/or baseball as well, come check this place out. I will definitely come back.

Update to my previous review:…read more Mark deserves some praise alongside Devin at this awesome store. He always greets me with a smile and good conversation. I look forward to catching up with these two every time I stop by.

Lots of camping and travel equipment, men's and women's travel clothes, shoes, gadgets and fun…read morechildren's games and toys, The staff is happy to help but also will leave you alone to explore on your own. Free parking lot

They have cool things but lame employees who are more interested in talking to each other than in…read morehelping customers. I had to ask for help getting a changing room and purchasing items. At least a male employee in the shoe department actually asked if he could help me. I didn't end up buying anything for me because they had limited sizes.