I had my first appointment today. They were great about getting me in soon - It was obvious that I…read moreneeded a tooth pulled. The receptionist was good, the freezing was ok, the tooth came out easy . . . I've sworn off chocolate covered almonds ;-)

So far so good, really happy with everything. After being robbed by a local dentist (PBQ Dental)…read morefor 5 years - always was charged at least 10% over what my benefits cover - this dental office never over charges. At PBQ, the dentist charged me when the filling he did had to be adjusted because he left it too high. Today, prompt, great service and was told "come in if you need the filling adjusted - no charge. And I walked out without having to pay anything - all covered by my insurance. Wish I had made the move years ago.

Up until today I found them to be an ok clinic, nothing special but got it done. I called today…read morewith a simple question and she refused to answer and demanded all my personal information and made me extremely uncomfortable and offended. I see telephone manners is an issue for them from other reviews...

Dr Vern McShane is a top rated Dentist. He is efficient, and on time. Dr Vern McShane is a kind,…read moregentle master of dentistry.

This was my first visit and I was extremely impressed by the level of genuine kindness and…read moreprofessionalism put forth from everyone. Dr La Couvee and his assistant Tracy went above and beyond in providing top quality care and service. Thank you again!

The dental care providers are commendable, however, the attention to detail from the office staff…read moreis somewhat lacking. We had to relocate our family dentist's office due to our concerns regarding the lack of acknowledgement of consistent errors with Arbutus Dental Clinic Office Staff in submissions to Insurance Provider.

If you're even slightly nervous about seeing a dentist, DO NOT go here if Dr Natel is your guy…read more After getting in the chair, he started reading 3 pages of what could go wrong! On some of them, I would need the services of a dental surgeon which Natel couldn't guarantee for anytime. I told him this sort of start would make a person nervous; his retort was that he'd do what he wanted and just continued on reading. I ended it.