My fiance and I first looked at Spruceholme over a year and a half ago... I then heard really…read morenothing about the venue and when we first looked at it, its was beautiful. I myself am in the wedding industry, so I had high hopes for my wedding at this venue... Not to long after booking with them, I heard nothing but terrible things about poor communication, and lack of professionalism on a wedding day. I reached out to over 10 previous couples (3 that I also know from the wedding industry) who also confirmed the poor service. I reached out many times to try and straighten out these concerns with the owner, Jane, to whom I was always speaking with someone new. I would never get a clear answer to a question and they would frequently change their mind about what would be included and what I would have to pay for... which I did not agree to at the start.
We had made arrangements to do a tasting and viewing with my planner the middle of March, this was just at the very start of Covid, and while I was calling one day to see if we should reschedule the appointment, I called and an accountant answers and tells me everyone is gone and they closed the building, no one is working there due to covid... and never even called to cancel my appointment. I never heard from anyone at all, I again had to seek out a previous bride to get the owner Janes cell phone number just to get an answer....
She was all apologetic, but how do you just forget to call one of your couples? My fiance and I decided to postpone out wedding to next year and Jane took forever to make this happen, I kept asking for a updated contract and the first one she sent had a ton of new numbers on it to pay, which I again never agreed to... I told her to take it off. In the end my fiance and I wanted out of the deal with our venue because of the poor service we have experienced and the lack of professionalism, plus everything going on with Covid, and Jane refuses to give us even a 50% refund.
Being in the wedding industry, I would deffs look elsewhere if you want an easy and simple wedding process as Jane has many other priorities other than her couples and Spruceholme.
EDIT AS OF MARCH 2026: Just an update, Jane still refuses to acknowledge the terrible service that she given us. She claims everything was happening during the Pandemic which is 100% false. Her poor service started as soon as we handed out retainer. If I had not reached out to verify our tasting, I would have showed up with nobody there. Our tasting was schedule a couple days after we heard about Covid-19, but they decided to shut down their business and completely forget to mention that to us.
The staff turnover was outrageous, it took forever to get answers back, Jane also tried to change our contract when we already had one signed... wanted more money, and when I told her about the issue, she acted dumb.
She is too busy with her job in Shawville, and I would stay far away from this place is Jane has anything to do with it. All we ever asked was for our retainer back, and she acted like it was our fault. I have all the emails for proof, and would be happy to share them.
Until we get our money back, I wont stay silent on her terrible service.
