Got blood drawn again yesterday. Waiting area was half full of friendly people who were all talking to each other. We were called back after a few minutes. Ms. Barbara is who we always request, but she wasn't available at the time. A friendly Ms. Nyesha drew our blood and quite expertly got what she needed on the first stick. As we were leaving, we spotted Ms. Barbara and gave her hugs. It's always a pleasure to visit this office. We make sure to allot enough time for this errand in case there are many people waiting to be seen. It does happen but recently there seem to have been fewer people waiting. We bring something to read and the time passes quickly. Thank you to everyone there for making labs a pleasant experience every time. read more

I had an appt at 345. Still waiting 55 mins later. What is the point of an appointment? There is a weird air freshener smell. There was some liquid on the floor in the waiting area. Just icky. I am now sitting in the room where they draw blood. Dust and dirt, see pics. 442 tech enters. Almost an hour read more

Labcorp - Room where labs are drawn, dusty and dirty - Laboratory Testing Near Me - Newport News, Virginia

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Honestly if I could give 0 stars, I would. I'm not even the type to wright reviews about establishments especially medical offices but this had to be the worst experience I've ever had with a labcorp EVER. No one was at the check in counter for the first 30 minutes I was in there. The self check in kiosks were down so there was no way to check in to my PRE SCHEDULED appointment. There were people still waiting to be CHECKED IN after 3 hours of being in the office. There was no update given by the staff the entire time I was there. The waiting room was full to the point where people that were still coming in had to stand up and wait. I advise anyone that sees this to please use any other labcorp than this one 860 Omni blvd. Newport News location. If you can help it, DO NOT COME HERE! read more

I was told by Labcorp that if I make an apt, we would be given preferential treatment over walkins. That was a lie. I took my 94YO Dad to the Labcorp in Newport News, with an apt. We were early, there were 3 other people in the waiting room, and this location appeared to be fully staffed as I counted 4+ employees. But we still had to wait 20 plus minutes past the apt time before we were taken back to a room, and they pulled several people who arrived after us, back to a room before us. The room was dirty, the floor was dirty, and there was detritus behind the chair and computer cords. The employees were loud. They were laughing and talking loudly in a room right down the hall. They obviously enjoy their work environment. We waited an additional 30+ minutes and Dad was drooping. We left without seeing a tech. The next day we went to QUEST. Night and Day. Sparkling clean, friendly staff, in/out in under 10 minutes. The Labcorp in Newport News is a nightmare. Avoid them, their are lots of other options. read more

I checked in online and chose to wait in the car instead of taking my 95 year-old mother who just had a stroke a few days ago into LabCorp to wait in a room with a bunch of sick people. They texted me and said the technician was ready at 2:36. It was 3:30 before we got called back. In the meantime, while we were waiting, my mother had a stroke, a TIA . She is supposed to avoid stress and I guarantee you that sitting in a hot stinky room for an hour was very stressful for her. We were able to go back and get the blood drawn, and I was shocked at how absolutely filthy this office was. Not only was it visibly filthy but it stunk like a diaper pail, that's the best way I can put it without getting graphic. So disgusting it's unbelievable. The receptionist were extremely rude and there were several people in waiting area that had been waiting for two hours because the receptionist misplaced their paperwork. The patients brought it to their attention. I can't imagine how long they would've been there had they not .Just an unbelievable experience and I will drive the extra miles to go to any other LabCorp on the Peninsula so I never have to take my mother in that filthy place again! If I could give it negative 5 stars, I would! read more

Save yourself the time, hassle, headache, and frustration. This is by far the worst lapcorp location I have ever been to. They large over thirty plus folks waiting in the waiting area with one lady behind the counter who forces you to sign in on some touch screen. She refuses to look at one's paperwork until it's your turn. Imagine waiting for a hour to hour and a half to give a urine sample while having to pee!!!!! The woman behind the counter on nov 8th was so rude and disrespectful with her tone to the patients who would come up and ask a question. After a hour and a half I said screw it and walked out and changed my dr appointment to another day. Since when did it become ok to treat people/patients this way? Screw this labcorp location. Drive somewhere else for lab work. read more

Went in for labs. This place is clean, plenty of parking, staff is wonderful! They get you in and out , quickly! They are compassionate, very caring, and put you at ease. Cecilia., one of the technicians, I told her, I'm a problem, you know passing out, crying, YES, doing the most! But, she was so kind, she did what she had to do, and before I could blink, it was over! Thank you guys from check in to check out! I highly recommend you to come by and see for yourself. Handicap accessible. read more

I'm a fairly frequent flyer at Labcorp on Omni. I have had nothing but great experiences when I've gone. I can be a "tough stick" and most recently was sent over by my PC because they couldn't get the stick. They always get me on the first shot and are always very pleasant. read more

If you go with a good attitude, you can get in here as a walking in a fairly at the same amount of time I drive from Williamsburg definitely recommend read more

In order to recieve the best discount on my health insurance with my employer we have to do wellness checks and such so I had to schedule an appointment with Labcorp thru their website. The process was very easy, I chose the date, time and reason for apppintment. For this particular one I had to fast, I chose a 3:30pm appointment and I was miserable all day because I couldnt eat but I had hella bottles of water. The day of my appointment i found the location. It was a little tricky on my GPS but I found the building and suite number. I came in at about 3:10pm and saw the self check-in machine and went directly to it. I scanned the barcode that I recieved in my email and it popped up all my information. I then sat down in the lobby. 30 seconds later the woman at the front desk called me up and I provided her with the form from my employer, she verified that my info was correct and told me to sit until they were ready for me. By 3:20 I was being called to the back to have some blood withdrawn. The lady who helped me was soooo nice! I forget her name but she told me she was fairly new and from NY. I sat down in the chair and chose which arm I wanted her to draw from and she went to work. I didnt feel a THING when she poked me and she filled up the 2 tubes quickly. The process was so fast and easy that I was sad it was over. I was just getting comfortable in my seat and by 3:26pm ibwas done. Great experience here. read more

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What a difference a location makes. I was hesitant about visiting another Labcorp location after receiving horrendous treatment at the Hardy Cash Dr., Hampton location a couple of weeks ago. However, when I went to the location on Omni Blvd. in Newport News, I was pleasantly surprised. The waiting room was clean, the receptionist was polite and helpful to me and others, and the phlebotomist was great. The wait time was surprisingly short. I highly recommend the Omni Blvd. location. read more

definitely make an appointment! i was in & out in 15 mins bc i had an appointment, while there were quite a few walk-ins still waiting. my technician was quick, and normally i've been told i'm a difficult stick but she got it on the first try! read more

I had to come here for blood work, and considering the previous reviews I was worried it would be a mess, BUT they were efficient and effective! The staff were friendly, and detailed. I made an appointment for noon (although they do accept walk ins) I was given the option to check in from my vehicle and receive a text when the technician was ready for me. I received a texted 2 minutes later. I was seen within 10mins of my set appointment (that included the time it took me to walk in, take the elevator and have my name called. While waiting I overheard two other patients say how they couldn't believe they were being seen so fast and they were walk ins. I had a great experience today!! My appointment lasted all of 20 mins from the time I arrived until I left. read more

I visit this location every 3 months and is always left smiling even with my fear of needles. The ladies are super friendly and makes me feel like it's just another day. Penny S. was really sweet and gave world-class customer service, I wish I could request her everytime. read more

I went in to this location for routine bloodwork and approached the reception desk to sign in. I tried to speak to the person at the window about my insurance but was completely ignored and talked over by the 4 associates standing around. They were engrossed in a conversation about a personal phone call one of the women had received prior to my arrival. Not ONE employee had any professional concern about the patient standing in front of them, trying to engage them in conversation about their appointment and insurance coverage. I waited until they were ready to acknowledge my attempt to talk to them and she cut me off mid sentence and took my ID. After sitting in the waiting area for less than 5 minutes with about 5 other patients, I am directed back to a room that looks like no one has bothered to clean between patients (as shown in photo). At this point, I'm nervous about the standards and practices of this particular location. Apparently, they had PLENTY of time to discuss the gentleman that called earlier for one of the phlebotomists but not enough time to tidy their rooms. Then, the phlebotomist that was assigned to do my blood draw enters the room and literally looks around like it was her first day working there. She VERY SLOWLY sauntered around the room and searched for her needles and vials almost as if she couldn't remember where things were located. And just when I thought it couldnt get any worse, the tech pulls up a chair to SIT IN while she draws my blood!!!!! So, I'm now sitting in the chair, face to face with the tech, with my arm on the armrest and my wrist in this womans armpit while she attempts to find a vein to tap. All while the blood collection vials are falling onto the floor and she picks them up (while STILL SEATED!) and puts them back onto the armrest of my chair. She continues to try to balance them while simultaneously trying to find a vein to poke. NEVER before have I EVER been as close to asking for my lab orders back and walking out of medical facility as I was today, (I've been getting lab work every 3-6 months for over 10 years now) but I needed them to be completed so that I could have my medication refilled by my doctor so I decided to stay and just grin and bear it. My experience at this lab was the worst I think I have EVER had anywhere. I will no longer be voluntarily utilizing labcorp for my routine bloodwork, I'd rather drive out of my way to go to Quest Diagnostics as my insurance is accepted at both labs. Sadly, I know this will not be addressed at the corporate level but I hope this review helps someone else make a more informed decision about where they choose to have their medical needs fulfilled. read more

Labcorp - This was the condition of the room I was sent to for my blood draw. - Laboratory Testing Near Me - Newport News, Virginia

I made an appointment for 11:15, for a drug screen for my school. I was not seen until over an hour later. There were multiple people that were seen before me that simply walked in or had later appointments than me. It is really inconvenient to have to wait over an hour to do a simple test. I almost used the bathroom on myself due to waiting for over an hour. Do not recommend this place at all. Understaffed, which I understand but why have people make appointments to not even be seen anywhere close to the time scheduled? read more

I'm a very understanding person. I just don't understand how you have a appointment and still wait for a hour... I had a 10:15 appointment checked in on the express kiosk and still waiting for a hour.. They really need to get organized. read more

I went to lab corp for a drug test and when i walked in my room someone was in my chair and they asked him to leave and didn't even wipe my chair off, someone else's patient information was pulled up on the computer in the room that i was left alone in with my urine sample, so i could have easily tampered with both. So within 10 minute of being back there i already saw a HIPAA violation. They also do not answer their phones at all, it automatically says they are busy and sends you to voicemail. read more

I have to get blood work often and unfortunately this lab corp is the closest to me. I say unfortunately because my Dr. Sends my orders electronically and they have overlooked my orders trying to send me away, until I refused to leave, telling them to check again. Also, the wait is insane (even with an appointment) and most importantly, they aren't even friendly people. You try to get some info at the front desk and they immediately tell you to sit down. I will be traveling further if it means appointment times are valued and staff are friendlier. read more

My husband and I used the Labcorp on Omni Blvd in Newport News, VA yesterday. We are seniors and not very tech savvy. I had managed to schedule the appointments, and thought I had placed an order for bloodwork, but my husband's order was not in the system, just the appointment. The supervisor, Ms Cooper, was extremely helpful in helping us get it sorted out and avoiding us making another trip. The front desk lady, and also the phlebotomist who took our blood were really pleasant. We did not feel a thing, and we were seen right on time. The facility is clean and equipped with sanitation stations. Again, thank you to Ms Cooper and her staff for the fantastic service. Susan and Bob read more

Very crowded then they finally started moving the patients through and the automated sign in is a pain

Annie was my lab technician and she was great! I didn't even feel it! Easy checkin process and a quick appointment.

There's a reason why their ratings are so low- customer service- NOT a priority. Professionalism- LACKING. What a shame.. this LabCorp is in the same building as multiple medical facilities and the least they could do is be friendly and kind. Lots of room for improvement here. Oh! And as an FYI- don't bother approaching the window - they'll immediately tell you to check in on the kiosks to the left read more

The staff here is insanely rude and not helpful at all. I went in for a drug screen on somewhat of a time crunch and asked the wait time. The response that I received was, 'don't know, don't care.' The drive to another location would be well worth it. Trust me. read more

I had a question about my order and went to the window. The woman in the window told me to sit down and wait until I was called. There was no one in her window and she was insanely rude not just to me but others. She was a heavier set Black lady. The technicians were friendly. They really need proper training on customer service. read more

I have used this facility many times for blood and urinalysis tests. Generally, the wait time is what I would expect. A tip to anyone is don't go first thing in the morning. A lot of people go then, probably because they're fasting, and the line can back up. Also, it helps if your doctor sends your order in ahead of time. I have found the staff to be friendly and helpful. They have a procedure and expect patients to follow it. When I have had trouble giving them a urine specimen, they've been very patient and provided me with as much free water as I've needed. I make a point of going here now before seeing my doctor because it's more convenient than waiting for everything when I get to his office. Also, he has the results when I get to his office and we can discuss them immediately. read more

Just had to share what a wonderful experience I had at Labcorp, Newport News, VA this morning. After reading the reviews, I was reluctant to go there, and was expecting to be treated badly. But I must say, I actually left there with a smile on my face and a good feeling in my heart. When I first walked in, I saw that there were 3 other people sitting down in the waiting area. I looked at the kiosk machine on the left that said for express check in, but decided to go to the counter anyways. The lady behind the counter (Shawna) asked me to check in at the machine first, so I did. Upon checking in, I realized I didn't have my medical insurance card with me. I thought to myself on no why didn't I check for that before I left the house. I told Shawna I didn't have my insurance card expecting her to send me home to get it, but she said no problem, can you call your doctor and get your number? I never thought of that but I'm glad she recommended it. I gave the number to Shawna and she signed me in. Shawna brought the first smile to my face. Before I could even sit down, Belinda called me back to draw my blood. She introduced herself to me, but I wasn't paying attention because I was too busy telling her how small my veins are and warning her that it would be hard to find a vein on me (past experiences with giving blood were not good). Belinda assured me that she was good at her job and if I had a vein, she would find it. While she was looking at my arm, I was just about to recommended that she use a butterfly, but she said oh there are several options here. Really? Before I knew it, my blood was oozing out into the vials. Are you done? Yes. Wow, I didn't even feel anything. Belinda brought the second smile to my face. Yes, I would recommend Labcorp, Newport News to anyone and yes, I will be back. The ladies were both professional and pleasant. read more

DAVE B. 12/7/18. Had blood drawn, as I do 4 x per year. Not all technicians are equal. My experience was very good, from the front desk to the drawing of blood. Sharell is one of the best! read more

I live about a mile away so its close but after reading the reviews I wonder about the place? If parking is any indication (packed) I am heading some where else... read more

I'm surprised at all the bad reviews. I was there today and they treated me like a princess (I'm not). The receptionist showed me how to use the new sign-in portal, and I then waited about 30 seconds to be called back. Whole visit took less than 15 minutes and it was a pleasure to be there. Every staff member greeted me happily and wished me a good day as I was leaving. Will definitely go back. read more

I have been going to a doctor at Sentara Careplex in Hampton for about ten years. When I have to get any clinical/routine or non-routine tests performed, they all can be completed in my doctor's office or within the hospital. My husband's doctor has a small, private office in Newport News and imagine my surprise when he was referred to LabCorp to get his routine lab work performed. First off, Lapcorp requires you to sign a contract that enables them to take whatever your insurance does not cover automatically from your debit card. For example, if the retail price of your blood work is $500.00 and your insurance covers $200.00, then they will take the $300 from your account without warning (except for the initial contract you signed about three weeks ago). Find a doctor who has the ability to do blood work/various tests on site. They have the resources to provide better services and would never have a payment arrangement similar to Lapcorp's. You would get a bill in the mail. Labcorp's facilities look pretty good, but you can definitely tell that they are working with a smaller budget as compared with a office located within a hospital for example. The staff was friendly, however, this was overshadowed by a minor argument two employees were having while we were waiting at the registration window. read more