The over all experience is this company LIES to you! From the moment they take your credit card information up to the customer service call center. I was told that a card need to be put on file just incase to cover additional payments, okay cool. The receptionist stated that Labcorp will call you before they pull the payment and tell me the balance due ( this is when I signed the patient agreement form).
Well that DID NOT HAPPEN!
I woke up to money being withdrawn from my account and I was not informed in any way shape or form, money that I was supposed to pay bills with mind you.
I call customer service to let them know what happened and they kept telling me about the patient agreement form that I signed I reiterated to them multiple times what the receptionist at Labcorp, their representative told me and that I needed that money to pay bills.
My call was escalated to a supervisor, supervisor stated on a recorded line that funds would be put back in my account.
Never received funds but this company had the audacity to send me a letter in the mail about the patient agreement form.
I'm taking this to corporate so whoever that supervisor was hope she got a rainy day savings!!
Will NOT do business with this company again if I have to travel out of my city to get lab testing so be it. read more