Been waiting 45 minutes for a scheduled appointment as receptionist (and apparently only person…read morehere) has spent 35 minutes trying to check one person in.

The facility itself gets 3 1/2 stars. Friendly staff, but the building and office itself look…read moreincredibly incredibly run-down and ill-maintained. Fast turnaround on e-results to the doctor, however... Results were later mailed to me at my workplace in a gigantic white and multi-colored envelope plastered with the Labcorp logo and a huge "IMPORTANT CONFIDENTIAL *RUSH* MEDICAL INFORMATION ENCLOSED" graphic... Gotta say: THAT I don't appreciate. For a facility that should be aware of information sensitivity, discretion, and confidentiality, that is unacceptable. Mail passes through many hands including employers and managers before it gets to me, and I'd appreciate a little more subtlety. My tests were fairly run of the mill, but for the sake of everyone, please use a less-conspicuous envelope and plain text for potentially sensitive medical results.

Poor communication about prescriptions. Tried calling and waiting multiple days and ​multiple times…read morebut didn't get a call back until it was the end of the week and I was being scolded for calling.

Not a new building so rooms are small but they do a good job of socially distancing the waiting…read morerooms. Very easy to get lost and the several connected buildings are not well signed so you may have to walk a ways to get to the suite you want. Ask for help early!

Type of Care- Quality of Care-…read moreOffice Experience- Everyone and Every Experience was beyond expectations!

Big modern Clinic building in East CLE can't be missed. Lots of disease departments are here,…read moreincluding Pulmonary where we went. Lots of parking. Convenient drop-off area is at the door. Staff is friendly. The rooms are clean. Check in when you walk in. Then double check on your floor. Waiting area is pleasant. Euclid Avenue is not full of potholes currently so easy to drive to.

Office experience was abysmal Wait time is awful In the…read morepast they were excellent Extremely slow

I've been to this Urgent Care Clinic perhaps 6 times, & have always had good care. My most recent…read moreappointment was last Friday - reception was friendly & pleasant & the doctor was thorough, listened to my problems & took aggressive action to clear up my medical problem. Very happy with this clinic. If you go first thing in the morning you can pretty much walk right in to your appointment -

I don't recommend this place. Over 46 min. Wait for a scheduled appt. then more waiting and more…read morewaiting. Only came in for a effing instant result Covid test.

Well my testing experience for COVID19 was less than stellar. It was at the South County Civic…read moreCenter. No problem no wait and the Naional Guard was courteous and efficient. Too bad you cannot say the same for the Cleveland Clinic Employees. CURT RUDE DID NOT WANT TO BE THERE. When I noticed that the swabs they were using were not the plastic ones with the 'scrubber' on the ends they told me to be quiet. And the swab which usually goes way up your nose was inserted only to the septum opening. I know because it is similar to the test used for upper respiratory pneumonia testing. Result I assume will be inaccurate. They are not doing this out of the goodness of their hearts they get paid for each test by the government and the state. POOR DO NOT USE THIS SITE!

Beautiful brand new facility with great care taken to fulfill streamlined "lean" workflow.read more